|By Business Wire||
|January 31, 2014 11:00 AM EST||
Intelemedia is proud to announce the addition of PlusOne Company to their Leader’s Choice program of select call centers. As a top performing call center in the direct response industry, PlusOne’s outstanding focus and performance on scripting and training are key reasons why they are able to deliver such strong results.
Leader’s Choice provides outsourced call center services to meet critical customer needs of increased sales results, enhanced customer experience and efficient management of outsourced teleservices environments. Along with the best multi-call center routing in the industry, Leader’s Choice offers a suite of profit-centric tools to boost revenue generated by the call center. Prospect Rescue, HomeQ, 360 audit, IntelAlerts and uniform scripting are just a few. Intelemedia’s enhanced call routing sends calls to available agents, reducing wait times and call abandonment. In addition, Intelemedia’s deep dive reporting and analytics identify multiple variables that provide actionable steps clients can take to enhance their teleservices and, ultimately, their sales results. Multiple call centers are combined under one contract and one platform allowing clients to use the best of the best agents in each center.
Marion Timpson, PlusOne co-founder and Chief Performance Officer, explained, “Experience has taught us that delivering success for our clients rests not only on our ability, but also on the other partners involved in the solution as well. Partnering with Intelemedia has continually shown us why they are a leader in the call management market. Optimal success is achieved by going beyond simple call routing. Equal importance must be given to the depth and relevance of the information that is provided to the call centers as well as the end client. The data needs to be understandable, be easily available and needs to visually identify performance opportunities. Intelemedia continues to design their platform toward that end – to deliver the powerful information clients and call center partners need. We are pleased to join Leader’s Choice.”
David Schreck, President and CEO of Intelemedia, added, “Our goal is to maximize our clients’ teleservices performance and in the direct response industry this means increased sales. We accomplish this by aligning our technology and solutions with only the top call centers in the business. PlusOne Company certainly is a leader in this category, and we are pleased to have them join our network. Our scorecards tell the story, and we have witnessed firsthand their commitment to clients and the ability to increase clients’ performance. Their training and expertise within scripting are key attributes that set them apart in the industry.”
PlusOne Company joins Intelemedia’s multi-call center Leader’s Choice program. Since the inception of the program earlier this year, clients are achieving significant improvements in conversion rates and profitability.
Intelemedia improves sales results and enhances customer experience for clients by offering a new breed of call center services that combines an industry-leading technology platform, uniting top performing agents from multiple call center companies. One contract, one platform, one invoice makes it easy for companies who want actionable reporting and analytics and only the best-of-breed agents on their programs. Since 1993, Intelemedia has developed elegant telephony and database solutions for the call center industry that transform how organizations more effectively manage call handling and caller experience within their customer service and sales acquisition environments. Intelemedia is privately held and located in Plano, Texas. For more information, visit www.intelemedia.com.
PlusOne Company, based in Draper, Utah, is the premiere sales solution in the Direct Response space. They combine principle-driven sales methodology, cutting edge information systems and a robust understanding of market dynamics to create what has become known as the gold standard in call center services. They’ve built their team around one vision - create the best ‘sales center’ in the world. We are innovators, technologists and sellers, thinking of new ways to convert more customers, to answer more calls and to consistently perform better. For more information, visit www.plusonecompany.com.
For more information, contact Donna Hegdahl at (972)717-3500 x222 or via e-mail at [email protected].