|By Business Wire||
|February 11, 2014 09:35 AM EST||
Xtime, the leading retention solution for the automotive industry, today announced the release of Scheduling 7, the industry’s most advanced, service scheduling solution for both consumers and dealership service personnel.
Scheduling 7 is part of the Xtime Retention System which begins with Marketing 7 for generating increased service demand, followed by Scheduling 7 for capturing and booking that demand and ending with Check-In 7 for increasing the value of that demand.
With an average 50 percent customer churn and 75 percent shop utilization, the dealership service experience is in need of serious improvement. By integrating marketing, scheduling and check-in into a unified, easy-to-use system for both consumers and service personnel, the Xtime Retention System solves the industry’s low utilization and retention problems.
Service Scheduling Redefined
Scheduling 7 attracts and empowers consumers with modern, clean interfaces for online, mobile, menu and now in-vehicle scheduling. Only Scheduling 7 accurately answers the “what do I need, what does it cost and when can I get it” questions that every customer has and delivers that complete retail experience through all of its new interfaces.
Scheduling 7 incorporates the industry’s first telematics scheduling solution. For participating brands, Scheduling 7 enables consumers to schedule service directly from their vehicle using a connected smartphone, in-dash application, or in-car voice connection.
Scheduling 7 delivers a brand new, best of breed, shop control, scheduling and customer management system for dealership and call center service personnel. It uses the Xtime Cloud to provide secure, consistent and accurate access to factory menus, dealer recommendations, manufacturer recalls, declined services, pricing, promotions, shop availability, lifetime customer value, service history and repair order status.
Scheduling 7 is first to market with numerous innovations that dramatically improve service manager, advisor and call center productivity.
Scheduling 7 Innovations
- Visual Workbook: Offers dynamic filtering for custom route sheet and call center views
- Service Timeline: Personalizes first and next service appointment capture
- Customer 360: Centralizes all customer information including lifetime service value, outbound communications, inbound requests and declined service history
- Smart Search: Provides universal keyword look-up with one-click actions on appointments, customers and vehicles
- Dynamic Scheduling: Enables appointment booking from any starting point, be it availability, transportation, or services
- Service Dashboard: Highlights the day’s activities and identifies areas of concern, including under-used capacity
All of these features incorporate Xtime’s newest 7 Series design, whose easy-to-use, tablet-enabled interface allows any person in the dealership, with any device (PC or tablet), to answer the phone, address customer questions and book service orders.
Xtime sets the standard for retaining current customers and capturing new consumers, with an industry-best 40 percent online booking conversion rate. By addressing consumer’s needs around value, convenience and trust, Xtime attracts an average of 29 new-to-dealership customers per month.
“Scheduling 7 makes it easier than ever to attract and retain service customers,” said Xtime CEO, Neal East. “Consumers have very high expectations relative to today’s retail buying experience, and with Scheduling 7 dealerships can deliver on those expectations.”
Service Scheduling 7 is available immediately. Interested dealers should contact Xtime at (888) 463-3888 or [email protected].
Xtime is the leading retention solution for automotive manufacturers and dealer service departments. Its cloud-based products help dealerships discover, deliver and retain profitable customers and help manufacturers increase customer retention and loyalty. Xtime processes more than 2 million appointments each month and originates more than 10 percent of dealer repair orders in North America.
Xtime is the exclusive or preferred provider for major global automotive manufacturers in North America, including Audi, BMW, Honda, Hyundai, Infiniti, Kia, Lexus, MINI, Nissan, Toyota, Volkswagen and Volvo. Xtime is also the trusted choice for many of the industry’s leading dealership groups including Asbury, AutoNation, Group 1 Automotive, Luther, MileOne and Sonic Automotive.
Xtime is based in Silicon Valley and has offices in Australia, Canada, Germany and United Kingdom. For more information, please visit http://www.xtime.com. Connect with Xtime on Facebook, Twitter and LinkedIn.
"Matrix is an ambitious open standard and implementation that's set up to break down the fragmentation problems that exist in IP messaging and VoIP communication," explained John Woolf, Technical Evangelist at Matrix, in this SYS-CON.tv interview at @ThingsExpo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 28, 2014 07:00 PM EST Reads: 2,133
SYS-CON Events announced today Isomorphic Software, the global leader in high-end, web-based business applications, will exhibit at SYS-CON's DevOps Summit 2015 New York, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Isomorphic Software is the global leader in high-end, web-based business applications. We develop, market, and support the SmartClient & Smart GWT HTML5/Ajax platform, combining the productivity and performance of traditional desktop software ...
Dec. 28, 2014 07:00 PM EST Reads: 1,919
DevOps Summit 2015 New York, co-located with the 16th International Cloud Expo - to be held June 9-11, 2015, at the Javits Center in New York City, NY - announces that it is now accepting Keynote Proposals. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long development cycles that produce software that is obsolete...
Dec. 28, 2014 07:00 PM EST Reads: 2,719
The 3rd International @ThingsExpo, co-located with the 16th International Cloud Expo – to be held June 9-11, 2015, at the Javits Center in New York City, NY – is now accepting Hackathon proposals. Hackathon sponsorship benefits include general brand exposure and increasing engagement with the developer ecosystem. At Cloud Expo 2014 Silicon Valley, IBM held the Bluemix Developer Playground on November 5 and ElasticBox held the DevOps Hackathon on November 6. Both events took place on the expo fl...
Dec. 28, 2014 06:45 PM EST Reads: 612
We are reaching the end of the beginning with WebRTC, and real systems using this technology have begun to appear. One challenge that faces every WebRTC deployment (in some form or another) is identity management. For example, if you have an existing service – possibly built on a variety of different PaaS/SaaS offerings – and you want to add real-time communications you are faced with a challenge relating to user management, authentication, authorization, and validation. Service providers will w...
Dec. 28, 2014 06:00 PM EST Reads: 2,055
The term culture has had a polarizing effect among DevOps supporters. Some propose that culture change is critical for success with DevOps, but are remiss to define culture. Some talk about a DevOps culture but then reference activities that could lead to culture change and there are those that talk about culture change as a set of behaviors that need to be adopted by those in IT. There is no question that businesses successful in adopting a DevOps mindset have seen departmental culture change, ...
Dec. 28, 2014 05:45 PM EST Reads: 1,809
There's Big Data, then there's really Big Data from the Internet of Things. IoT is evolving to include many data possibilities like new types of event, log and network data. The volumes are enormous, generating tens of billions of logs per day, which raise data challenges. Early IoT deployments are relying heavily on both the cloud and managed service providers to navigate these challenges. In her session at Big Data Expo®, Hannah Smalltree, Director at Treasure Data, discussed how IoT, Big D...
Dec. 28, 2014 05:00 PM EST Reads: 2,293
The Internet of Things is tied together with a thin strand that is known as time. Coincidentally, at the core of nearly all data analytics is a timestamp. When working with time series data there are a few core principles that everyone should consider, especially across datasets where time is the common boundary. In his session at Internet of @ThingsExpo, Jim Scott, Director of Enterprise Strategy & Architecture at MapR Technologies, discussed single-value, geo-spatial, and log time series dat...
Dec. 28, 2014 05:00 PM EST Reads: 2,310
The Internet of Things promises to transform businesses (and lives), but navigating the business and technical path to success can be difficult to understand. In his session at @ThingsExpo, Sean Lorenz, Technical Product Manager for Xively at LogMeIn, demonstrated how to approach creating broadly successful connected customer solutions using real world business transformation studies including New England BioLabs and more.
Dec. 28, 2014 04:00 PM EST Reads: 2,160
The security devil is always in the details of the attack: the ones you've endured, the ones you prepare yourself to fend off, and the ones that, you fear, will catch you completely unaware and defenseless. The Internet of Things (IoT) is nothing if not an endless proliferation of details. It's the vision of a world in which continuous Internet connectivity and addressability is embedded into a growing range of human artifacts, into the natural world, and even into our smartphones, appliances, a...
Dec. 28, 2014 03:30 PM EST Reads: 2,626
The Internet of Things will put IT to its ultimate test by creating infinite new opportunities to digitize products and services, generate and analyze new data to improve customer satisfaction, and discover new ways to gain a competitive advantage across nearly every industry. In order to help corporate business units to capitalize on the rapidly evolving IoT opportunities, IT must stand up to a new set of challenges. In his session at @ThingsExpo, Jeff Kaplan, Managing Director of THINKstrateg...
Dec. 28, 2014 03:00 PM EST Reads: 1,869
Fundamentally, SDN is still mostly about network plumbing. While plumbing may be useful to tinker with, what you can do with your plumbing is far more intriguing. A rigid interpretation of SDN confines it to Layers 2 and 3, and that's reasonable. But SDN opens opportunities for novel constructions in Layers 4 to 7 that solve real operational problems in data centers. "Data center," in fact, might become anachronistic - data is everywhere, constantly on the move, seemingly always overflowing. Net...
Dec. 28, 2014 03:00 PM EST Reads: 2,195
Dec. 28, 2014 02:00 PM EST Reads: 1,863
WebRTC defines no default signaling protocol, causing fragmentation between WebRTC silos. SIP and XMPP provide possibilities, but come with considerable complexity and are not designed for use in a web environment. In his session at @ThingsExpo, Matthew Hodgson, technical co-founder of the Matrix.org, discussed how Matrix is a new non-profit Open Source Project that defines both a new HTTP-based standard for VoIP & IM signaling and provides reference implementations.
Dec. 28, 2014 12:30 PM EST Reads: 2,026
The 3rd International Internet of @ThingsExpo, co-located with the 16th International Cloud Expo - to be held June 9-11, 2015, at the Javits Center in New York City, NY - announces that its Call for Papers is now open. The Internet of Things (IoT) is the biggest idea since the creation of the Worldwide Web more than 20 years ago.
Dec. 28, 2014 12:00 PM EST Reads: 7,212