SYS-CON MEDIA Authors: Roberto Medrano, Dmitriy Stepanov, Gilad Parann-Nissany, Srinivasan Sundara Rajan, Sean Houghton

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Xtime Redefines Service Scheduling

Xtime, the leading retention solution for the automotive industry, today announced the release of Scheduling 7, the industry’s most advanced, service scheduling solution for both consumers and dealership service personnel.

Scheduling 7 is part of the Xtime Retention System which begins with Marketing 7 for generating increased service demand, followed by Scheduling 7 for capturing and booking that demand and ending with Check-In 7 for increasing the value of that demand.

With an average 50 percent customer churn and 75 percent shop utilization, the dealership service experience is in need of serious improvement. By integrating marketing, scheduling and check-in into a unified, easy-to-use system for both consumers and service personnel, the Xtime Retention System solves the industry’s low utilization and retention problems.

Service Scheduling Redefined

Scheduling 7 attracts and empowers consumers with modern, clean interfaces for online, mobile, menu and now in-vehicle scheduling. Only Scheduling 7 accurately answers the “what do I need, what does it cost and when can I get it” questions that every customer has and delivers that complete retail experience through all of its new interfaces.

Scheduling 7 incorporates the industry’s first telematics scheduling solution. For participating brands, Scheduling 7 enables consumers to schedule service directly from their vehicle using a connected smartphone, in-dash application, or in-car voice connection.

Scheduling 7 delivers a brand new, best of breed, shop control, scheduling and customer management system for dealership and call center service personnel. It uses the Xtime Cloud to provide secure, consistent and accurate access to factory menus, dealer recommendations, manufacturer recalls, declined services, pricing, promotions, shop availability, lifetime customer value, service history and repair order status.

Scheduling 7 is first to market with numerous innovations that dramatically improve service manager, advisor and call center productivity.

Scheduling 7 Innovations

  • Visual Workbook: Offers dynamic filtering for custom route sheet and call center views
  • Service Timeline: Personalizes first and next service appointment capture
  • Customer 360: Centralizes all customer information including lifetime service value, outbound communications, inbound requests and declined service history
  • Smart Search: Provides universal keyword look-up with one-click actions on appointments, customers and vehicles
  • Dynamic Scheduling: Enables appointment booking from any starting point, be it availability, transportation, or services
  • Service Dashboard: Highlights the day’s activities and identifies areas of concern, including under-used capacity

All of these features incorporate Xtime’s newest 7 Series design, whose easy-to-use, tablet-enabled interface allows any person in the dealership, with any device (PC or tablet), to answer the phone, address customer questions and book service orders.

Xtime sets the standard for retaining current customers and capturing new consumers, with an industry-best 40 percent online booking conversion rate. By addressing consumer’s needs around value, convenience and trust, Xtime attracts an average of 29 new-to-dealership customers per month.

“Scheduling 7 makes it easier than ever to attract and retain service customers,” said Xtime CEO, Neal East. “Consumers have very high expectations relative to today’s retail buying experience, and with Scheduling 7 dealerships can deliver on those expectations.”

Helpful Links

Marketing 7

Scheduling 7

Check-In 7

Dealer 7 Video

Xtime 7.0 Video

ServiceTelematics

Availability

Service Scheduling 7 is available immediately. Interested dealers should contact Xtime at (888) 463-3888 or [email protected].

About Xtime

Xtime is the leading retention solution for automotive manufacturers and dealer service departments. Its cloud-based products help dealerships discover, deliver and retain profitable customers and help manufacturers increase customer retention and loyalty. Xtime processes more than 2 million appointments each month and originates more than 10 percent of dealer repair orders in North America.

Xtime is the exclusive or preferred provider for major global automotive manufacturers in North America, including Audi, BMW, Honda, Hyundai, Infiniti, Kia, Lexus, MINI, Nissan, Toyota, Volkswagen and Volvo. Xtime is also the trusted choice for many of the industry’s leading dealership groups including Asbury, AutoNation, Group 1 Automotive, Luther, MileOne and Sonic Automotive.

Xtime is based in Silicon Valley and has offices in Australia, Canada, Germany and United Kingdom. For more information, please visit http://www.xtime.com. Connect with Xtime on Facebook, Twitter and LinkedIn.

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