|By Business Wire||
|February 13, 2014 08:06 AM EST||
Citrix announced today its “Silver Sponsorship” of Pink14, Pink Elephant’s 18th annual IT service management conference, which begins February 16 in Las Vegas, Nevada. Citrix will showcase GoToAssist, its innovative and award-winning cloud-based solution at the conference’s exhibition. GoToAssist enables technical support professionals to focus on managing their work and not the associated tools by combining Service Desk, Remote Support and Monitoring functionality in one interface to simplify IT operations and deliver amazing support experiences. Citrix executive Dan Lee, senior product line director for GoToAssist and ITIL expert, will also participate in a panel on ITSM best practices.
Where & When:
Pink Elephant 18th Annual International Service Management Conference & Exposition, Feb 16-19, 2014, Las Vegas, Nevada
Best Practices for Implementing an ITSM Tool
- Date/Time: Monday, February 17, 11:45 a.m. – 12:45 p.m. PST
- Panelist: Dan Lee, GoToAssist Senior Product Line Director and ITIL Expert, Citrix
- Description: Moderated by Pink Elephant Executive VP George Spalding, the open forum panel brings the vendor community and real-life IT managers together for a discussion of best ITSM practices.
The GoToAssist team will be at Booth 420 showing how GoToAssist’s integrated Service Desk, Remote Support and Monitoring functionality enables users to easily manage IT workflow without spending time trying to manage software. Winning three industry and product awards in its first year, GoToAssist Service Desk is aligned to the ITIL best practices framework and streamlines service desk operations for organizations of all sizes. When combined with GoToAssist Remote Support and Monitoring, it solves real business issues for support professionals by providing one tool for speeding issue resolution, maintaining uptimes and delivering superior support.
Citrix GoToAssist can be purchased as separate or combined modules here.
About Pink14 (#Pink14)
Each year Pink Elephant presents must-attend IT service management conferences and leadership forums that bring together IT professionals from around the world. Beyond being thoroughly educated and entertained by Commander Hadfield in the general session, Pink14 attendees will have their choice of 14 tracks of over 160 breakout sessions covering a wide array of ITSM subjects. Those interested in attending Pink14 are encouraged to take advantage of Pink Elephant’s team and combination pricing offers.
About Pink Elephant
With a pioneering 30-year history, Pink Elephant is a global leader in ITIL® expert-led consulting and ITSM best-practice education. Pink Elephant also offers a vast array of products and services, such as business simulation workshops and online implementation tools, to help you meet all your IT and business goals. For more information and to check out its full list of products and services, visit pinkelephant.com and follow Pink Elephant on Twitter: @theitilexperts
GoToAssist News and Videos
- Blog: Citrix GoToAssist Hits the Conference Circuit: See Dan Lee Live and Online!
- Video: Top 3 Benefits of Citrix GoToAssist Service Desk
- Service Desk Demo: Citrix GoToAssist Service Desk Overview and Demo
- Announcement: Citrix Customers Realizing 50 Percent Productivity Gains Using GoToAssist
- www.citrix.com and www.gotoassist.com
- Twitter: @Citrix, @GoToAssist
- Citrix on Facebook, GoToAssist on Facebook
About Citrix Citrix (NASDAQ:CTXS) is a leader in virtualization, networking and cloud infrastructure to enable new ways for people to work better. Citrix solutions help IT and service providers to build, manage and secure virtual and mobile workspaces that seamlessly deliver apps, desktops, data and services to anyone, on any device, over any network or cloud. This year Citrix is celebrating 25 years of innovation, making IT simpler and people more productive with mobile workstyles. With annual revenue in 2013 of $2.9 billion, Citrix solutions are in use at more than 330,000 organizations and by over 100 million people globally. Learn more at www.citrix.com.
Citrix and GoToAssist are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and are or may be registered in the U.S. Patent and Trademark Office and in other countries. All other trademarks and registered trademarks are property of their respective owners.
Compute virtualization has been transformational, yet security policy implementation and enforcement has lagged behind in agility and automation. There are a number of key considerations when implementing policy in private and hybrid clouds. In his session at 15th Cloud Expo, Malcolm Rieke, the Director of Product Management at Catbird, discussed the impact of this new paradigm and what organizations can do today to safely move to software-defined network and compute architectures, including: ...
May. 27, 2015 08:00 AM EDT Reads: 2,736
Containers Expo Blog covers the world of containers, as this lightweight alternative to virtual machines enables developers to work with identical dev environments and stacks. Containers Expo Blog offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. Bookmark Containers Expo Blog ▸ Here Follow new article posts on Twitter at @ContainersExpo
May. 27, 2015 08:00 AM EDT Reads: 782
The cloud is everywhere and growing, and with it SaaS has become an accepted means for software delivery. SaaS is more than just a technology, it is a thriving business model estimated to be worth around $53 billion dollars by 2015, according to IDC. The question is - how do you build and scale a profitable SaaS business model? In his session at 15th Cloud Expo, Jason Cumberland, Vice President, SaaS Solutions at Dimension Data, discussed the common mistakes businesses make when transitioning t...
May. 27, 2015 07:30 AM EDT Reads: 2,994
In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect at GE, and Ibrahim Gokcen, who leads GE's advanced IoT analytics, focused on the Internet of Things / Industrial Internet and how to make it operational for business end-users. Learn about the challenges posed by machine and sensor data and how to marry it with enterprise data. They also discussed the tips and tricks to provide the Industrial Internet as an end-user consumable service using Big Data Analytics and Industrial C...
May. 27, 2015 07:30 AM EDT Reads: 5,487
Cloud and Big Data present unique dilemmas: embracing the benefits of these new technologies while maintaining the security of your organization's assets. When an outside party owns, controls and manages your infrastructure and computational resources, how can you be assured that sensitive data remains private and secure? How do you best protect data in mixed use cloud and big data infrastructure sets? Can you still satisfy the full range of reporting, compliance and regulatory requirements? In...
May. 27, 2015 07:00 AM EDT Reads: 4,359
Storage administrators find themselves walking a line between meeting employees’ demands to use public cloud storage services, and their organizations’ need to store information on-premises for security, performance, cost and compliance reasons. However, as file sharing protocols like CIFS and NFS continue to lose their relevance, simply relying only on a NAS-based environment creates inefficiencies that hurt productivity and the bottom line. IT wants to implement cloud storage it can purchase a...
May. 27, 2015 06:30 AM EDT Reads: 2,799
There has been a lot of discussion recently in the DevOps space over whether there is a unique form of DevOps for large enterprises or is it just vendors looking to sell services and tools. In his session at DevOps Summit, Chris Riley, a technologist, discussed whether Enterprise DevOps is a unique species or not. What makes DevOps adoption in the enterprise unique or what doesn’t? Unique or not, what does this mean for adopting DevOps in enterprise size organizations? He also explored differe...
May. 27, 2015 06:30 AM EDT Reads: 3,635
The move to the cloud brings a number of new security challenges, but the application remains your last line of defense. In his session at 15th Cloud Expo, Arthur Hicken, Evangelist at Parasoft, discussed how developers are extremely well-poised to perform tasks critical for securing the application – provided that certain key obstacles are overcome. Arthur Hicken has been involved in automating various practices at Parasoft for almost 20 years. He has worked on projects including database dev...
May. 27, 2015 06:00 AM EDT Reads: 2,791
In this scenarios approach Joe Thykattil, Technology Architect & Sales at TimeWarner / Navisite, presented examples that will allow business-savvy professionals to make informed decisions based on a sound business model. This model covered the technology options in detail as well as a financial analysis. The TCO (Total Cost of Ownership) and ROI (Return on Investment) demonstrated how to start, develop and formulate a business case that will allow both small and large scale projects to achieve...
May. 27, 2015 05:30 AM EDT Reads: 3,169
Cloud Foundry open Platform as a Service makes it easy to operate, scale and deploy application for your dedicated cloud environments. It enables developers and operators to be significantly more agile, writing great applications and deliver them in days instead of months. Cloud Foundry takes care of all the infrastructure and network plumbing that you need to build, run and operate your applications and can do this while patching and updating systems and services without any downtime.
May. 27, 2015 05:30 AM EDT Reads: 3,518
Are your Big Data initiatives resulting in Big Impact or Big Mess? In her session at Big Data Expo, Penelope Everall Gordon, Emerging Technology Strategist at 1Plug Corporation, shared her successes in improving Big Decision outcomes by building stories compelling to the target audience – and her failures when she lost sight of the plotline, distracted by the glitter of technology and the lure of buried insights. The cast of characters includes the agency head [city official? elected official?...
May. 27, 2015 05:30 AM EDT Reads: 3,329
Building low-cost wearable devices can enhance the quality of our lives. In his session at Internet of @ThingsExpo, Sai Yamanoor, Embedded Software Engineer at Altschool, provided an example of putting together a small keychain within a $50 budget that educates the user about the air quality in their surroundings. He also provided examples such as building a wearable device that provides transit or recreational information. He then reviewed the resources available to build wearable devices at ...
May. 27, 2015 04:30 AM EDT Reads: 3,959
After a couple of false starts, cloud-based desktop solutions are picking up steam, driven by trends such as BYOD and pervasive high-speed connectivity. In his session at 15th Cloud Expo, Seth Bostock, CEO of IndependenceIT, cut through the hype and the acronyms, and discussed the emergence of full-featured cloud workspaces that do for the desktop what cloud infrastructure did for the server. He also discussed VDI vs DaaS, implementation strategies and evaluation criteria.
May. 27, 2015 04:00 AM EDT Reads: 4,504
The emergence of cloud computing and Big Data warrants a greater role for the PMO to successfully manage enterprise transformation driven by these powerful trends. As the adoption of cloud-based services continues to grow, a governance model is needed to orchestrate enterprise cloud implementations and harness the power of Big Data analytics. In his session at Cloud Expo, Mahesh Singh, President of BigData, Inc., discussed how the Enterprise PMO takes center stage not only in developing the app...
May. 27, 2015 03:30 AM EDT Reads: 2,560
How do APIs and IoT relate? The answer is not as simple as merely adding an API on top of a dumb device, but rather about understanding the architectural patterns for implementing an IoT fabric. There are typically two or three trends: Exposing the device to a management framework Exposing that management framework to a business centric logic Exposing that business layer and data to end users. This last trend is the IoT stack, which involves a new shift in the separation of what stuff happe...
May. 27, 2015 03:00 AM EDT Reads: 5,719