SYS-CON MEDIA Authors: Xenia von Wedel, Peter Silva, Glenn Rossman, Ava Smith, Elizabeth White

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Duke Energy makes headway in restoring power to Carolinas customers

- Significant progress expected as weather improves

CHARLOTTE, N.C., Feb. 14, 2014 /PRNewswire/ -- This morning, Duke Energy (NYSE: DUK) reported about 91,000 outages as work continues across the Carolinas to restore power following a two-day, slow-moving winter storm.

New Duke Energy logo.

"We appreciate our customers' patience and want them to know we are working diligently to return their service as safely and quickly as possible, " said Jeff Corbett, senior vice president of Duke Energy's Carolina Delivery Operations. "Crews have restored power to nearly 672,000 customers since the storm hit on Wednesday."

Duke Energy has 3,900 field workers, including personnel from the company's Midwest and Florida operations, restoring power from the coast to the mountains.

You can access specific outage numbers for your region at www.duke-energy.com/storms. Select your local utility from the following options on the site:

  • Duke Energy Progress – Serving eastern N.C., eastern S.C. and Asheville, N.C.
  • Duke Energy Carolinas – Serving the Piedmont area of N.C. and Upstate S.C.

The estimated times of restoration (ETR) indicate when the majority of outages in specific locations are anticipated to be restored. Many customers will have service sooner than the estimated times. There may also be scattered outages remaining beyond these times depending on individual cases.

Duke Energy continues to add ETR information to customers' specific accounts in its automated outage system. Customers experiencing a power outage are encouraged to call Duke Energy to report the outage and for updated information. 

  • Duke Energy Carolinas: 1-800-POWERON (1-800-769-3766)
  • Duke Energy Progress: 1-800-419-6356
  • Spanish-speaking customers can call: 1-866-4APAGON

As a reminder, stay away from power lines that have fallen or are sagging. Consider all lines energized as well as trees or limbs in contact with lines.

For a graphical explanation of power restoration, go to: http://www.duke-energy.com/pdfs/How-Duke-Energy-Restores-Power.pdf.

If you lose power, please turn off as many appliances and electronics as possible. This will help with restoration efforts as it reduces the immediate demand on power lines when power is returned. Once power is restored, wait a few minutes before turning equipment back on.

Updates will be provided on Twitter at www.twitter.com/DukeEnergyStorm and www.facebook.com/DukeEnergyStorm.

Headquartered in Charlotte, N.C., Duke Energy is a Fortune 250 company traded on the New York Stock Exchange under the symbol DUK. More information about the company is available at: www.duke-energy.com

24-hour media line: 800.559.3853

Multimedia Assets associated with this release:
Logo: http://photos.prnewswire.com/prnh/20130322/CL81938LOGO

SOURCE Duke Energy

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