SYS-CON MEDIA Authors: Gilad Parann-Nissany, Cloud Ventures

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Call Center Delivers Global Customer Service Without Moving Offshore

Ohio Based CMS Launches Multilingual Service in 208 Languages

COLUMBUS, Ohio, Feb. 14, 2014 /PRNewswire-iReach/ -- Continental Message Solution, a worldwide provider of outsourced customer care and emergency call center services, is pleased to announce the launch of their customer service translation solution.  

CMS has partnered with one of the nation's premier translation and interpretation services to provide businesses with customer service, sales, and service support in over 208 languages. Through this partnership CMS will provide 24-hour on-demand access to language services that allows companies to communicate and support customers on a global scale.

"Our role as an organization is to support our client's customers and help our client's grow their businesses. We want our clients to be competitive in the global marketplace and that means not losing a single customer or opportunity due to a language barrier. Providing translation services was a natural next step for us," says Richard Titus, Director of Business Development.  

"The partnership allows our customers to compete globally for a fraction of typical multilingual staffing costs. In a matter of seconds we are able to have a translator available to assist."

The multilingual service offering can be utilized with every service the company has available, including fraud and ethics reporting, emergency answering services, customer support, employee attendance hotlines, order processing, and appointment reminders. In addition to over-the-phone solutions, CMS customers will also be able to use translation and interpretation services for onsite needs, webcam translation, document translation, and localization.  

About Continental Message Solution

Continental Message Solution (CMS) provides a range of call center outsourcing and telephone answering services to companies worldwide. Operating 24 hours a day, CMS gives companies the ability to communicate around the clock through a suite of custom business process outsourcing solutions that include customer service, emergency dispatching, employee hotlines, and virtual receptionist services.

Based in the United States, CMS serves customers ranging from small businesses to Fortune 500 companies, delivering cost effective and scalable outsourcing services designed to reduce costs without sacrificing American quality.

For more information, please visit http://www.continentalmessage.com/.

Media Contact: Richard Titus, Continental Message Solution, 800-369-8908, rich@continentalmessage.com

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SOURCE Continental Message Solution

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