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SYS-CON MEDIA Authors: Liz McMillan, Esmeralda Swartz, Hovhannes Avoyan, Elizabeth White, Adrian Bridgwater

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Centralis uses Big Data to Drive Managed Services for VDI

Over 10,000 virtual desktops under Centralis managed service contracts are now covered by Lakeside SysTrack, providing industry-leading performance data and real-time diagnostics

London, UK 19 February 2014 - Centralis, the independent desktop and application delivery specialists and Lakeside Software Gold Partner, has today announced the adoption of Lakeside SysTrack software across its estate of managed virtual desktops.

Centralis has adopted Lakeside SysTrack software for managed service delivery after using SysTrack as a discovery tool in desktop transformation projects, helping customers to migrate to virtual desktop environments. Centralis is contracted to manage 10,000 virtual desktops for clients. As well as monitoring user experience such as login and application load times, the software can provide detailed usage information and profiling, allowing organisations to track resource and application usage at an organisational, regional, departmental, location and even user level.

Using a combination of real-time metrics, historical information and customer specific benchmarks, Centralis' managed services team will use SysTrack to deliver a new level of proactivity. Ewen Anderson, Chief Executive Officer, Centralis explains, "SysTrack puts big data about the desktop in the hands of our managed service team - the better informed they are, the better service we can deliver to our customers. Knowing about a problem, and commencing resolution, before a customer reports it is exactly the level of proactive service our customers expect from our premium service."

"We are delighted that Centralis is building this new level of proactive managed service around Lakeside's unique ability to monitor and manage user experience through real-time analytics," said Tony Coleman, Managing Director, Lakeside Software EMEA. "This builds on Centralis' investment in Lakeside expertise and recognises Centralis as key innovators in in this area."

"Initially we looked at SysTrack as a means of understanding the customers' existing environment and saw a great opportunity to benchmark key user experience metrics before and after the project. This allows the customer (and Centralis) to prove the success of the project and that virtual desktops really do deliver better than physical performance when the design is right." said Ewen Anderson. "The next logical step was to use the software to improve our service to managed service customers, setting up thresholds and alerts to monitor performance and allowing immediate access to real-time and historical data about the users virtual desktop, applications and supporting infrastructure. The end-to-end view it gives us is fantastic and the level of detail for each virtual desktop, even in a non-persistent or multi-user environment, is vital to delivering against SLAs."

Centralis customers can now benefit from access to Lakeside's detailed metrics, analysis and pro-active capabilities either by purchasing the software or by having it run as a service under a Centralis support contract.

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About Lakeside Software
Lakeside Software is a leading provider of business intelligence solutions for IT. SysTrack solutions for User Experience Scoring, End-to-End Monitoring, Problem Diagnostics, Power Management, VDI Assessment and Planning, and Windows 7 Migration empower IT with the knowledge to dramatically improve productivity and reduce costs. SysTrack's patented and massively scalable DataMine distributed database architecture aggregates user-level data unmatched in depth and quality, enabling SysTrack's sophisticated reporting intelligence to deliver unprecedented insight into application usage and resource utilization. Visit www.LakesideSoftware.com for more information.

About Centralis
Centralis is one of the UK's leading independent IT consultancies, specialising in delivering applications securely to their point of use. Formed in 1996, Centralis' mission is to help customers reduce cost and improve business agility through innovative, award-winning solutions backed by top-level partnership with industry leading vendors, including Citrix, Microsoft and VMware. Centralis provides consultancy, support, managed services and resale of selected products. Strong technical skills and commitment to delivering on time and to budget has led to long-term business partnerships with many customers across the private and public sectors. Centralis remains independent and wholly owned by employee shareholders. For further information go to www.centralis.co.uk. Follow Centralis on Twitter at www.twitter.com/Centralis_UK.

Media Contact
Patrick Smith
Mobile 07734 600553
Email [email protected]

Source: RealWire

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