SYS-CON MEDIA Authors: Liz McMillan, Sean Houghton, Glenn Rossman, Ignacio M. Llorente, Xenia von Wedel

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Accenture Collaborates with IPsoft to Enhance Cognitive Automation of IT Services Delivery for Improved Agility, Speed and Cost Efficiencies

Helping clients quickly anticipate and react to business and market changes through the adoption of an intelligent infrastructure, Accenture (NYSE:ACN) is increasing the cognitive automation capabilities of its IT Services delivery by collaborating with IPsoft, a leading provider of autonomic IT services.

Under an agreement with Accenture, IPsoft’s technology will be used to enhance the automation of infrastructure operations across compute, network and storage devices to help minimize manual intervention and improve service quality. By integrating IPsoft's IPcenter solution into its IT Services delivery toolset, Accenture will help clients improve the efficiency of their operations, by increasing the speed, agility, quality and consistency of incident responses, while lowering service costs.

Today’s IT infrastructures are being strained to the breaking point by new digital technologies and applications. The potential business implications from service disruptions are more significant than ever: inability to serve customers effectively, supply chain delays, slower product development and compromised security. Organizations can address this challenge by creating an intelligent infrastructure – one that can learn, predict, automate, adapt, protect and even self-heal across the data center, network, workplace, security and operations. This increased agility will allow organizations to create greater business value and competitive advantage.

“Automation and orchestration are important components in building an intelligent infrastructure that is flexible enough to anticipate and react to changes more quickly,” said Jack Sepple, senior managing director for Accenture’s Infrastructure Services practice. “The combination of IPsoft and Accenture working together will benefit our clients as they begin the journey towards an Intelligent Infrastructure. We will enhance our foundational IT Services delivery and help our clients create a dynamic, agile infrastructure that balances current workloads and efficiently handles future demands.”

“IPsoft’s autonomic platform coupled with Accenture’s extensive knowledge of technology and business process change will allow enterprises to begin transforming their infrastructure into intelligent, self-governing IT operations. Our shared objective is to help our clients rewrite the cost/quality equation through autonomic processes. We are making possible new levels of efficiency which cannot be achieved through conventional, labor-intensive operations management,” said Chetan Dube, CEO of IPsoft.

Incorporating cognitive autonomic technology from IPsoft into our IT Services delivery drives a degree of innovation and improvement that is not possible with other tools,” said Paul Daugherty, chief technology officer, Accenture. “Autonomics will play a key role in an intelligent infrastructure by enabling constant monitoring of business processes and their application behaviors to maintain continuous availability of the required infrastructure for computing and network needs.”

Accenture Infrastructure Services offers a portfolio of transformational services that help organizations design, build and run intelligent infrastructures to better serve customers, collaborate and innovate more effectively and reduce costs more predictably. Its end-to-end infrastructure services—from data center and workplace to network, security and operations – help clients harness the power of emerging technologies while getting the most out of their legacy environments. By standardizing, consolidating, automating and integrating their infrastructures across on premise and cloud environments, Accenture helps clients lay the foundation for an agile, secure digital business that can anticipate and quickly react to dynamic business needs, driving competitive advantage and high performance. For more information, visit www.accenture.com/infrastructure.

About IPsoft

IPsoft is a global managed services provider of autonomic-based services. The company’s mission is to power the world through expert systems, and to that end IPsoft leverages self-learning, self-healing cognitive systems across IT Operations, Cloud Orchestration, Fraud Prevention (FAS) and Business Process Automation. The unique autonomic proposition effectively manages operations while reducing human error and providing enhanced service levels. Headquartered in New York City, IPsoft has operations in ten countries across North America, Europe and Asia Pacific supporting enterprise customers, service providers and telecommunications companies.

About Accenture

Accenture is a global management consulting, technology services and outsourcing company, with approximately 281,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$28.6 billion for the fiscal year ended Aug. 31, 2013. Its home page is www.accenture.com.

Copyright © 2014 Accenture

All rights reserved. Accenture, its logo, and High performance.Delivered are trademarks of Accenture.

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