|By Business Wire||
|February 25, 2014 03:05 AM EST||
Exact, a trusted advisor and a leading provider of ERP business solutions for small to medium-sized (SMB) manufacturing and distribution companies, announces a new Premium Support offering to its Exact Macola users. The new Premium Support offering is designed for customers seeking to optimize their investment in Exact technology, reduce business risk and increase productivity through a more direct, personal relationship with the Exact support organization.
The focus of Exact Macola Premium Support is to improve efficiency and collaboration in all areas of customers’ businesses, from work order processing to shop floor control. To enable continued efficiency with few interruptions, Premium Support offerings include a dedicated Technical Account Manager (TAM) who acts as a customer’s single point of contact for support matters and strategic advice, as well as access to Support Consulting services including risk assessments and hands-on training.
Premium Support is available in two service levels – Silver and Gold – differentiated by frequency of formal assessments, after-hours support availability and timeliness of problem resolution.
“Premium Support is much more than just faster response times and expanded support hours. It is a fundamental shift in the relationship with our customer – from a reactive, call-us-if-it-breaks arrangement to a proactive stance, focused on maximizing the operational and business benefits they receive from their investment in Exact Macola technologies,” said John Maransky, Customer Support Manager.
An informational session regarding Premium Support will be presented at Exact Macola Evolve, a new customer-centric conference which aims to connect customers, partners and the Exact Macola organization. Exact Macola Evolve will take place April 22 – 25, 2014 at the Gaylord Texan Resort.
Exact Macola has one of the most loyal customer bases in the industry and has served entrepreneurial organizations with complete and reliable software solutions for over 42 years.
Exact. And it all comes together.
Exact is a leading global supplier of business software. Since we began in 1984, our focus has shifted from supporting financial processes to providing a complete ERP offering for small and medium-sized businesses. Innovative solutions such as Exact Globe, Exact Synergy and Exact Online support over 100,000 customers – local and international companies – in the daily management of their business.
Exact develops industry-specific on-premise and cloud solutions for manufacturing, wholesale and distribution, professional services and accountancy. Exact is headquartered in Delft, the Netherlands, and has been listed on the NYSE Euronext Amsterdam since June 1999. The company booked revenue of € 217.1 million in 2012.