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From the Wires
Kichler Lighting Partners With ClearApp To Increase ROI for Customer Facing Portal Applications
ClearApp QuickVision Helps Company Improve Customer Satisfaction via 24x7 Real-Time Visibility Into Portal Platform Performance

By: PR Newswire
Nov. 13, 2006 01:30 PM

SUNNYVALE, Calif., Nov. 13 /PRNewswire/ -- ClearApp, the leading provider of model-driven application performance management (APM) solutions for portal, J2EE and SOA applications, today announced that Kichler(R) Lighting, the world's leading decorative lighting fixture company, is using ClearApp's QuickVision(TM) for 24x7 application monitoring, transaction tracking and diagnostics for the company's mission-critical portal applications running on BEA WebLogic Portal(R).

Kichler runs several unique dealer and client applications on the BEA WebLogic Portal framework. Due to the complex nature of this dynamic application environment, managing the performance and availability of Kichler's customer facing portals was a significant challenge. Kichler wanted to avoid dealer dissatisfaction with their portal applications by ensuring the applications were performing properly, but the company did not have the visibility needed to ensure these results. To solve this problem, Kichler chose ClearApp's QuickVision for 24x7 real-time visibility into the company's portal application performance. This allows Kichler to quickly identify the source of any performance issues and validate the performance impact of rapid code releases. Working with ClearApp also helps Kichler report critical service level information to its customers, thereby improving overall customer satisfaction.

"ClearApp's model-driven application performance management solution helps Kichler increase customer satisfaction and gain competitive advantage within the lighting dealer network," said Susan Rcyczycki, director of application development for Kichler Lighting. "QuickVision's unique Portal Topology maps are a great asset for our team and have become a fundamental tool in diagnosing performance issues."

QuickVision 6.0 is the industry's only solution that allows customers to automatically measure, monitor and manage application performance from both a business process level and an internal application component level (i.e., Java code). As a result, IT teams are able to achieve the fastest path to control over their portal, J2EE, SOA and other composite applications.

"As companies roll out increasingly complex portals, they need solutions built for the unique demands of these applications and are realizing the limitations of conventional application management tools," said Jason Donahue, president and CEO, ClearApp, Inc. "ClearApp's QuickVision provides the highest levels of speed, control and visibility into the complete portal application environment, helping Kichler to deliver critical service level information to its customers, while driving up overall customer satisfaction."

About Kichler Lighting

Kichler Lighting is the leading decorative lighting fixture company in the world. Founded in 1938, Kichler remains a privately held, family owned and run business staffed by people who understand decorative home lighting fixtures and who care about our customers. Kichler Lighting is a four-time winner of the Arts Award as Lighting Manufacturer of the Year, the industry's highest accolade. For more information, please visit http://www.kichler.com/ .

About ClearApp, Inc.

Based in Sunnyvale, Calif., ClearApp, Inc. (formerly Acsera Corp.) is the only model-based performance management solution for portal, J2EE, SOA and other composite applications. ClearApp's QuickVision automatically analyzes and models applications, creating architecture and workflow maps. ClearApp's QuickVision automatically selects and displays appropriate metrics for real-time business process monitoring -- providing customers the fastest path to control of composite application performance and service levels. For more information, please visit http://www.clearapp.com/ or call (408) 245-1000.

NOTE: BEA WebLogic Portal is a trademark of BEA Systems. Kichler is a registered trademark of Kichler Lighting.

ClearApp is a registered trademark of ClearApp, Inc.

All other company, brand and product names may be trademarks or registered trademarks of their respective holders.

Media Contacts: Heather Sieberg Bateman Group for ClearApp (408) 406-2356 hsieberg@bateman-group.com

ClearApp, Inc.

CONTACT: Heather Sieberg of Bateman Group, +1-408-406-2356, or
hsieberg@bateman-group.com, for ClearApp

Web site: http://www.kichler.com/

Web site: http://www.clearapp.com/

Published Nov. 13, 2006
Copyright © 2006 SYS-CON Media, Inc. — All Rights Reserved.
Syndicated stories and blog feeds, all rights reserved by the author.
About PR Newswire
Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

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