Click here to close now.

SYS-CON MEDIA Authors: Andreas Grabner, Liz McMillan, Dana Gardner, Elizabeth White, Cloud Best Practices Network

News Feed Item

Availity Revenue Cycle Management Garners Outstanding Customer Satisfaction Ratings

“Our Client Account Manager is off the charts!” captures the spirit of Availity’s annual revenue cycle management customer satisfaction program. More than a survey, Availity’s program focuses on putting the customer first by identifying and responding to key needs and opportunities for improvement throughout its business, with its Client Account Managers (CAM) playing a central role.

“One thing we have learned over the years is how important trusted relationships are to our clients, and our CAM model represents that trust,” said Scott Herbst, senior vice president of provider operations for Availity. “With so many products in the market being very similar in terms of features and functions, clients put greater emphasis on how they are treated by the vendors they do business with, and that is reflected in the ratings our customers give us.”

Availity measures client satisfaction on a monthly basis using the Net Promoter® Score (NPS) system, developed by Fred Reichheld of Bain & Company in collaboration with the company Satmetrix. The program of choice for many Fortune 500 companies, NPS not only measures customer loyalty, but is also considered a good predictor of corporate growth efficiency. Experts maintain a score of zero is generally good, while a score of 50 or higher is excellent. Availity’s NPS for revenue cycle management has averaged scores higher than 60 since the program was implemented.

“The scores are terrific and something to be proud of; it’s a reflection that we’re doing things right,” noted Herbst. “Just as important is what we learn each month – it helps us know what to prioritize and focus on in the business.”

The methodology Availity uses for gathering customer satisfaction data provides Availity with a high confidence level in its results. “We retain an independent firm that performed over 480 in-depth surveys last year,” said Brian Kagel, Availity director of research. “The statistical validity and integrity of our approach ensures the data we receive is highly credible. This is so important – without accurate information, we could end up focusing on the wrong things and disappointing our clients.”

Herbst went on to offer tips to providers when using third-party reports that attempt to rank vendors based on client satisfaction. “Pay close attention to their methodologies and approaches. For example, sample size matters. Also consider whether the vendor rankings are segmented according to the kinds of customers they serve. A vendor who serves small physician practices may rank very high overall, but that doesn’t mean the vendor can – or was designed to – support the complex needs of a large, multi-specialty practice or health system.”

“The confidence we have in our customer loyalty results is the foundation of our customer relationship program,” said Russ Thomas, Availity CEO. “More than the score, the richness of information we are able to access and analyze drives so much of our business, from client support center improvements to product enhancements. And, it’s noticed by our clients.”

Availity also grew its number of revenue cycle management clients by 115% year-over-year in 2013, focused significant time and resources to ensuring a successful ICD-10 conversion for its clients, and delivered four new revenue cycle management product modules: denial management, comparative analytics, advanced claims editing, and automated secondary claims.

“We are delighted to be working with a growing number of physician practices, hospitals, and health systems, and delivering solutions to their most pressing problems,” said Thomas. “In keeping with the spirit of our company, we’ll continue challenging ourselves to do more so our customers can succeed.”

About Availity

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change. For more information, including an online demonstration, please visit www.availity.com or call 1.800.AVAILITY (282.4548).

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Operational Hadoop and the Lambda Architecture for Streaming Data Apache Hadoop is emerging as a distributed platform for handling large and fast incoming streams of data. Predictive maintenance, supply chain optimization, and Internet-of-Things analysis are examples where Hadoop provides the scalable storage, processing, and analytics platform to gain meaningful insights from granular data that is typically only valuable from a large-scale, aggregate view. One architecture useful for capturing...
SYS-CON Events announced today that Vitria Technology, Inc. will exhibit at SYS-CON’s @ThingsExpo, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Vitria will showcase the company’s new IoT Analytics Platform through live demonstrations at booth #330. Vitria’s IoT Analytics Platform, fully integrated and powered by an operational intelligence engine, enables customers to rapidly build and operationalize advanced analytics to deliver timely business outcomes ...
DevOps is about increasing efficiency, but nothing is more inefficient than building the same application twice. However, this is a routine occurrence with enterprise applications that need both a rich desktop web interface and strong mobile support. With recent technological advances from Isomorphic Software and others, it is now feasible to create a rich desktop and tuned mobile experience with a single codebase, without compromising performance or usability.
Thanks to Docker, it becomes very easy to leverage containers to build, ship, and run any Linux application on any kind of infrastructure. Docker is particularly helpful for microservice architectures because their successful implementation relies on a fast, efficient deployment mechanism – which is precisely one of the features of Docker. Microservice architectures are therefore becoming more popular, and are increasingly seen as an interesting option even for smaller projects, instead of bein...
SYS-CON Events announced today Arista Networks will exhibit at SYS-CON's DevOps Summit 2015 New York, which will take place June 9-11, 2015, at the Javits Center in New York City, NY. Arista Networks was founded to deliver software-driven cloud networking solutions for large data center and computing environments. Arista’s award-winning 10/40/100GbE switches redefine scalability, robustness, and price-performance, with over 3,000 customers and more than three million cloud networking ports depl...
Application metrics, logs, and business KPIs are a goldmine. It’s easy to get started with the ELK stack (Elasticsearch, Logstash and Kibana) – you can see lots of people coming up with impressive dashboards, in less than a day, with no previous experience. Going from proof-of-concept to production tends to be a bit more difficult, unfortunately, and it tends to gobble up our attention, time, and money. In his session at DevOps Summit, Otis Gospodnetić, co-author of Lucene in Action and founder...
The speed of software changes in growing and large scale rapid-paced DevOps environments presents a challenge for continuous testing. Many organizations struggle to get this right. Practices that work for small scale continuous testing may not be sufficient as the requirements grow. In his session at DevOps Summit, Marc Hornbeek, Sr. Solutions Architect of DevOps continuous test solutions at Spirent Communications, will explain the best practices of continuous testing at high scale, which is r...
Software is eating the world. Companies that were not previously in the technology space now find themselves competing with Google and Amazon on speed of innovation. As the innovation cycle accelerates, companies must embrace rapid and constant change to both applications and their infrastructure, and find a way to deliver speed and agility of development without sacrificing reliability or efficiency of operations. In her Day 2 Keynote DevOps Summit, Victoria Livschitz, CEO of Qubell, discussed...
Security can create serious friction for DevOps processes. We've come up with an approach to alleviate the friction and provide security value to DevOps teams. In her session at DevOps Summit, Shannon Lietz, Senior Manager of DevSecOps at Intuit, will discuss how DevSecOps got started and how it has evolved. Shannon Lietz has over two decades of experience pursuing next generation security solutions. She is currently the DevSecOps Leader for Intuit where she is responsible for setting and driv...
The explosion of connected devices / sensors is creating an ever-expanding set of new and valuable data. In parallel the emerging capability of Big Data technologies to store, access, analyze, and react to this data is producing changes in business models under the umbrella of the Internet of Things (IoT). In particular within the Insurance industry, IoT appears positioned to enable deep changes by altering relationships between insurers, distributors, and the insured. In his session at @Things...
NaviSite, Inc., a Time Warner Cable company, has opened a new enterprise-class data center located in Santa Clara, California. The new data center will enable NaviSite to meet growing demands for its enterprise-class Cloud and Managed Services from existing and new customers. This facility, which is owned by data center solution provider Digital Realty, will join NaviSite’s fabric of nine existing data centers across the U.S. and U.K., all of which are designed to provide a resilient, secure, hi...
SYS-CON Events announced today that Open Data Centers (ODC), a carrier-neutral colocation provider, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place June 9-11, 2015, at the Javits Center in New York City, NY. Open Data Centers is a carrier-neutral data center operator in New Jersey and New York City offering alternative connectivity options for carriers, service providers and enterprise customers.
When it comes to the Internet of Things, hooking up will get you only so far. If you want customers to commit, you need to go beyond simply connecting products. You need to use the devices themselves to transform how you engage with every customer and how you manage the entire product lifecycle. In his session at @ThingsExpo, Sean Lorenz, Technical Product Manager for Xively at LogMeIn, will show how “product relationship management” can help you leverage your connected devices and the data th...
Thanks to Docker, it becomes very easy to leverage containers to build, ship, and run any Linux application on any kind of infrastructure. Docker is particularly helpful for microservice architectures because their successful implementation relies on a fast, efficient deployment mechanism – which is precisely one of the features of Docker. Microservice architectures are therefore becoming more popular, and are increasingly seen as an interesting option even for smaller projects, instead of bein...
SYS-CON Events announced today that CodeFutures, a leading supplier of database performance tools, has been named a “Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. CodeFutures is an independent software vendor focused on providing tools that deliver database performance tools that increase productivity during database development and increase database performance and scalability during production.