SYS-CON MEDIA Authors: Pat Romanski, Sean Houghton, Glenn Rossman, Ignacio M. Llorente, Xenia von Wedel

News Feed Item

MAYKOR Expands Business With Managed Field Worker Scheduling Services Using ClickSoftware

Mobile workforce management solution to provide rapid ROI through scheduling efficiencies and mobile connectivity

BURLINGTON, Massachusetts and MOSCOW, March 6, 2014 /PRNewswire/ --

MAYKOR, the leading Russian provider of IT and business process outsourcing, is now providing  managed dispatch and scheduling services to its customers using scheduling and mobility solutions from ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of mobile workforce management solutions for the service industry. In addition, the outsourcing company is also relying on ClickSoftware to streamline their own operations.

MAYKOR's new service offering is designed for large, geographically diverse customers with large numbers of mobile field workers in industries including IT, and maintenance and supply providers. Using ClickSoftware's solutions to prioritize and optimize the schedule, while enabling real-time communications between workers and the back office, MAYKOR's offering ensures the right field specialist with the right equipment is dispatched to the most appropriate job in the most optimized way. Customers using the managed service will benefit by: increasing employee productivity, increasing the number of jobs completed per day, reducing repeat visits, and having a more streamlined workflow and better document management.

"The reputation of our business is based on the speed and efficiency of services provided," said Sergey Sulgin, President of MAYKOR. "Given our many years of successful experience in organizing and managing service activities across Russia, ClickSoftware has enabled us to provide the best service to help our customers optimize field service processes as much as possible, which ultimately improves the long-term operating efficiency through the use of analytics and reports."

The ClickSoftware powered mobile field engineer management solution will allow more requests, and more jobs to be fulfilled daily. In addition, mobile staff and managers will have access to information via mobile devices online or offline. This will optimize the workflow of employees who will be able to communicate easily with each other and with the back-office systems.

"The Russian market is evolving, and service experience is a competitive differentiator. ClickSoftware is able to create streamlined and more efficient operations in Russia and all over the globe, enabling businesses to successfully address the challenges of delivering great service while maintaining profitability," said Dr. Moshe BenBassat, Founder and CEO of ClickSoftware. "We are proud to work with MAYKOR to ensure that the proper systems and processes for their customers are in place to support mobile workers in the field and give managers the visibility needed to monitor essential performance and metrics."

Furthermore, MAYKOR uses the ClickSoftware to manage its own service engineers throughout Russia. The system provides transparency and optimization of the entire process from work scheduling to reflection of actual results of the work performance. Automatic scheduling capabilities allow dispatchers to obtain an optimal schedule of work taking into account such factors as the current location of the engineers and addresses of service provision, skills and qualifications required to perform the work, man-loading, etc. Along with the use of the mobile ClickSoftware solution by the engineers, it was possible not only to increase the utilization of engineers' working time, but also to achieve maximum efficiency and compliance with the SLA levels with customers when performing both scheduled and emergency operations.

About MAYKOR (MAYKOR LLC) is the largest company in the Russian market of IT and business process outsourcing. The MAYKOR's mission is the effective operation of infrastructure and management of support functions of large and medium-sized enterprises across the country. Having its own network consisting of 83 branches and 400 local units and covering the entire territory of Russia, MAYKOR provides services on the one stop-shop principle. The company's staff numbers more than 4,000 certified specialists.

There are more than 1,200 companies among the customers of MAYKOR, including the largest geographically distributed companies of all industries. MAYKOR has a unique competence center, additional technical specialist industry-specific training programs, an advanced logistics infrastructure, an automated service rendering monitoring and control system, a quality management system in accordance with the ISO international standards. MAYKOR includes such subsidiaries as GMCS, ENSPACE, BetterFly etc. http://www.maykor.com.

About ClickSoftware 
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication. 

Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When. 

ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, Latin America and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter. 

SafeHarbor Statement
This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits to MAYKOR and its customers from using ClickSoftware's mobility and scheduling solutions. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2012 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.

Media Contacts:
Kristin Amico
ClickSoftware
+1-781-272-5903 ext. 2364
[email protected]


SOURCE ClickSoftware Technologies Ltd

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
SYS-CON Events announced today that IDenticard will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. IDenticard™ is the security division of Brady Corp (NYSE: BRC), a $1.5 billion manufacturer of identification products. We have small-company values with the strength and stability of a major corporation. IDenticard offers local sales, support and service to our customers across the United States and Canada...
The cloud is becoming the de-facto way for enterprises to leverage common infrastructure while innovating and one of the biggest obstacles facing public cloud computing is security. In his session at 15th Cloud Expo, Jeff Aliber, a global marketing executive at Verizon, discussed how the best place for web security is in the cloud. Benefits include: Functions as the first layer of defense Easy operation –CNAME change Implement an integrated solution Best architecture for addressing network-l...
SYS-CON Events announced today that AIC, a leading provider of OEM/ODM server and storage solutions, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. AIC is a leading provider of both standard OTS, off-the-shelf, and OEM/ODM server and storage solutions. With expert in-house design capabilities, validation, manufacturing and production, AIC's broad selection of products are highly flexible and are conf...
“We help people build clusters, in the classical sense of the cluster. We help people put a full stack on top of every single one of those machines. We do the full bare metal install," explained Greg Bruno, Vice President of Engineering and co-founder of StackIQ, in this SYS-CON.tv interview at 15th Cloud Expo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Leysin American School is an exclusive, private boarding school located in Leysin, Switzerland. Leysin selected an OpenStack-powered, private cloud as a service to manage multiple applications and provide development environments for students across the institution. Seeking to meet rigid data sovereignty and data integrity requirements while offering flexible, on-demand cloud resources to users, Leysin identified OpenStack as the clear choice to round out the school's cloud strategy. Additional...
DevOps Summit 2015 New York, co-located with the 16th International Cloud Expo - to be held June 9-11, 2015, at the Javits Center in New York City, NY - announces that it is now accepting Keynote Proposals. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long development cycles that produce software that is obsolete...
“DevOps is really about the business. The business is under pressure today, competitively in the marketplace to respond to the expectations of the customer. The business is driving IT and the problem is that IT isn't responding fast enough," explained Mark Levy, Senior Product Marketing Manager at Serena Software, in this SYS-CON.tv interview at DevOps Summit, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Mobile commerce traffic is surpassing desktop, yet less than 20% of sales in the U.S. are mobile commerce sales. In his session at 15th Cloud Expo, Dan Franklin, Segment Manager, Commerce, at Verizon Digital Media Services, defined mobile devices and discussed how next generation means simplification. It means taking your digital content and turning it into instantly gratifying experiences.
“In the past year we've seen a lot of stabilization of WebRTC. You can now use it in production with a far greater degree of certainty. A lot of the real developments in the past year have been in things like the data channel, which will enable a whole new type of application," explained Peter Dunkley, Technical Director at Acision, in this SYS-CON.tv interview at @ThingsExpo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
SYS-CON Events announced today that Windstream, a leading provider of advanced network and cloud communications, has been named “Silver Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. Windstream (Nasdaq: WIN), a FORTUNE 500 and S&P 500 company, is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, p...
The major cloud platforms defy a simple, side-by-side analysis. Each of the major IaaS public-cloud platforms offers their own unique strengths and functionality. Options for on-site private cloud are diverse as well, and must be designed and deployed while taking existing legacy architecture and infrastructure into account. Then the reality is that most enterprises are embarking on a hybrid cloud strategy and programs. In this Power Panel at 15th Cloud Expo (http://www.CloudComputingExpo.com...
Verizon Enterprise Solutions is simplifying the cloud-purchasing experience for its clients, with the launch of Verizon Cloud Marketplace, a key foundational component of the company's robust ecosystem of enterprise-class technologies. The online storefront will initially feature pre-built cloud-based services from AppDynamics, Hitachi Data Systems, Juniper Networks, PfSense and Tervela. Available globally to enterprises using Verizon Cloud, Verizon Cloud Marketplace provides a one-stop shop fo...
The Internet of Things is not new. Historically, smart businesses have used its basic concept of leveraging data to drive better decision making and have capitalized on those insights to realize additional revenue opportunities. So, what has changed to make the Internet of Things one of the hottest topics in tech? In his session at @ThingsExpo, Chris Gray, Director, Embedded and Internet of Things, discussed the underlying factors that are driving the economics of intelligent systems. Discover ...
The move in recent years to cloud computing services and architectures has added significant pace to the application development and deployment environment. When enterprise IT can spin up large computing instances in just minutes, developers can also design and deploy in small time frames that were unimaginable a few years ago. The consequent move toward lean, agile, and fast development leads to the need for the development and operations sides to work very closely together. Thus, DevOps become...

ARMONK, N.Y., Nov. 20, 2014 /PRNewswire/ --  IBM (NYSE: IBM) today announced that it is bringing a greater level of control, security and flexibility to cloud-based application development and delivery with a single-tenant version of Bluemix, IBM's