|By Business Wire||
|March 6, 2014 04:00 AM EST||
Nexthink®, the unique provider of End-user IT Analytics, announced today a strategic partnership with PMCS. PMCS, part of the PMCS.helpLine Software Group, enables customers to optimize their business processes and reduce costs in IT Management.
Nearly all enterprises today continuously monitor their servers, services and networks. However, the end-user perspective and the state of terminal devices thereby are still often ignored. Nexthink’s solution starts right there: it takes a deep look into enterprise infrastructure and endpoints, monitors the desktop state and among others measures the quality of applications and IT services delivered.
The partnership of Nexthink and PMCS enables enterprises to optimize the quality of their desktop environment. Moreover, it supports IT departments in providing services and supports relevant IT processes and projects through real-time analytics.
The addition of Nexthink end-user IT Analytics means that enterprises will be provided with real-time visibility of end-user activity and endpoint performance. The ability to view issues from the end-user perspective will allow problems to be dealt with quickly and efficiently, without the delays often caused by remote diagnosis and the need for escalation. Enterprises can better handle, monitor and therefore manage their processes. As a result, PMCS’ customers, and their end-users, will see a significant increase in the quality and speed of solving IT issues.
Leif Walter, Head of Sales at PMCS, said of the partnership: “Integration with Nexthink IT Analytics promises faster, more proactive, and more cost-efficient support for our customers by delivering real-time analytics from the perspective that really matters – that of the end-user.”
Kirsten Ward, VP of Global Business Development and Alliances, Nexthink, adds: “Partnering with PMCS.helpLine will not only improve the work for thousands of end-users, but will also allow Nexthink to expand its position in the DACH region, demonstrating the value of end-user analytics to a broader range of customers.”
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Nexthink is the innovator of End-user IT Analytics for security, ITSM and transformation. Our software uniquely provides enterprise-wide, real-time: analytics covering all endpoints, users, applications and network connections; and visualization of IT infrastructure and service delivery. Nexthink helps IT departments connect, communicate and collaborate to achieve their major goals and to optimize endpoint security, operations, support and workplace transformation projects. Nexthink’s real-time analytics and visualization extend help desk, server monitoring, APM (application performance management) and PCLM (PC lifecycle management) tools and provide essential visibility for IT governance.
Nexthink serves the Global 5000 utilizing a leveraged partner model. Nexthink is a private company headquartered in Lausanne, Switzerland.
Nexthink® is a registered trademark of Nexthink S.A. To learn more, visit http://www.nexthink.com.