|By PR Newswire||
|March 6, 2014 09:03 AM EST|
DALLAS, March 6, 2014 /PRNewswire/ -- TeamSupport.com, one of the top B2B customer support software systems, adds CRM magazine's 2014 Rising Star Award to its growing list of industry accolades.
CRM magazine selected TeamSupport among the industry's top up-and-coming customer service vendors that paved the way in emerging markets over the past 12 months with innovative products and business growth.
TeamSupport is recognized for its functionality reaching past that of a traditional ticketing system. A Web-based help desk application, TeamSupport offers a complete customer support suite to facilitate collaboration among internal team members, other company employees and clients.
"We are thrilled to be named a 2014 CRM Rising Star and acknowledged as an innovator in customer service," said Robert C. Johnson, TeamSupport's CEO. "At TeamSupport, our highly sophisticated software offers our customers the best possible issue management system, helping teams work together to serve customers better. Our users around the world recognize TeamSupport as one of the industry's best, and we are honored to be included among CRM magazine's elite list of the best software."
Unlike other help desk software that is designed for one-on-one communication, TeamSupport provides a holistic view of the customer, bringing visibility to everyone on the team and enabling full collaboration—across teams and departments—to solve underlying issues.
TeamSupport customer support software not only addresses one help ticket at a time; it also gives help desk teams a high-level view into the issues facing their customers. One of its innovative new features is a new "ticket collision" tool that allows customer support agents, in real time, to see who else on the team or within the company is working on the same ticket at the same time to avoid duplicating efforts or dispensing contradictory advice to the customer.
TeamSupport's profile as a 2014 CRM Rising Star award winner is featured in the March issue of CRM magazine here.
TeamSupport.com, based in Dallas, Texas, is a cloud-based help desk and customer service application built specifically for customer-facing support. Designed by a team of veteran software company executives, TeamSupport has won many awards and is a trusted service desk software provider to prominent business clients around the globe.