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Kaiser Permanente Colorado Ranks Highest in J.D. Power Member Satisfaction Study

DENVER, March 10, 2014 /PRNewswire/ -- Kaiser Permanente Colorado is ranked highest in member satisfaction for the seventh consecutive year, according to J.D. Power 2014 U.S. Member Health Plan Study.

Now in its eighth year, the J.D. Power 2014 U.S. Member Health Plan Study measures member satisfaction among 138 health plans in 18 regions throughout the United States.

The study reflects the results of a member survey conducted from December 2013 to January 2014. Kaiser Permanente Colorado received a score of 703---higher than any other health plan in Colorado. In addition, Kaiser Permanente excelled in the following study factors:

  • Coverage and Benefits
  • Cost
  • Customer Service
  • Information and Communication

"This is truly a great honor and a reflection of the hard work and dedication of our 7,000 employees and physicians in Colorado. We put the member at the center of all that we do and work tirelessly to provide exceptional care and service," said Donna Lynne, DrPH, President, Kaiser Permanente Colorado. 

For more comprehensive health plan rankings for all 18 U.S. regions, please visit www.jdpower.com.

About Kaiser Permanente Colorado
Kaiser Permanente Colorado is the state's largest nonprofit health plan, proudly working to improve the lives and health of Colorado residents for 45 years. Kaiser Permanente Colorado provides comprehensive health care services to more than 565,000 members through 28 medical offices and a network of affiliated hospitals and physicians. Kaiser Permanente was recognized by the National Committee for Quality Assurance (NCQA) as the top-ranked commercial health plan in Colorado and the fourth ranked Medicare plan in the nation. Kaiser Permanente was also recently recognized as a 2012 Hypertension Champion by Million Hearts™. In 2013, Kaiser Permanente proudly directed more than $96 million to community benefit programs to improve the health of all Coloradans. For more Kaiser Permanente news, visit kp.org/share or follow us on Twitter @kpcolorado or facebook.com/kpcolorado.

SOURCE Kaiser Permanente Colorado

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