|By PR Newswire||
|March 11, 2014 12:31 PM EDT||
PETALUMA, Calif., March 11, 2014 /PRNewswire/ -- AVRS is proud to be named a winner in the eighth annual Stevie Awards for Sales & Customer Service, and the recipient of the coveted Stevie Award.
AVRS is the first and only California DMV first line service provider to receive national recognition for customer support. The customer support team at AVRS is a California-based team of registration experts with over 100 years of experience that assist clients with all aspects of DMV registration services.
The role of the customer service team is to offer assistance and support for the AVRS software platform and as a result the team is responsible in maintaining an industry leading 99.7% customer retention rate with over 1000 customers to date.
According to AVRS CEO Bob Rieger, "The customer always comes first at AVRS and we are the only service provider that can deliver on that promise since we are a private company and we report only to our customers". Rieger went on to state, "When your customer retention rate exceeds 99.7%, you have the right formula when it comes to customer service."
The award was presented by the Stevie Awards, which organizes several of the world's leading business awards shows from entrants in more than 60 nations. Entries were considered in 43 categories for customer service and contact center achievements around the world.
Finalists were determined by the average scores of 129 professionals worldwide, acting as preliminary judges. More than 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year's competition.
For more information or to schedule an interview with AVRS senior management, please contact Mark Kithcart at: [email protected] or call 707-658-4100.
AVRS is a pioneer in developing technology for the California DMV Business Partner Automation program. With a focus on efficiency and ease of use, modern technology has been utilized to bring an unrivaled web-based solution to the registration marketplace. All of this is backed by award winning customer support and an expert training team making AVRS your complete solution for DMV processing. For more information visit http://avrs.com
Additional information regarding the Stevie Awards can be found using the link - https://www.stevieawards.com/