|By PR Newswire||
|March 12, 2014 06:00 PM EDT||
DUBLIN, March 12, 2014 /PRNewswire/ --
Research and Markets (http://www.researchandmarkets.com/research/99rmml/speech_analytics) have announced the addition of the "Speech Analytics Market by Solutions & Applications - Worldwide Market Forecast (2014-2019)" report to their offering.
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The speech analytics market is growing rapidly and fueled by various trends, including the emergence of call centers, increasing focus on regulatory requirements, and market intelligence and competitive intelligence. The real-time analytics is the important product trend that fulfills the regulatory requirements in the government and public utilities and other verticals. These verticals are expected to have an optimum market share in the overall market.
The vendors are focusing on packaged solutions that can be integrated into other solutions such as workforce management solutions and analytics software. Speech analytics technology consists of speech engine, indexing and analysis software, query engine, and reports and dashboard solutions. Further, it is integrated with real-time analytics tools and real-time guidance tools. The integration enables end-users to take the best actions on customer conversations in a short period of time.
Globally, adoption rate is increasing due to the growing implementation rate in APAC, MEA, and LA regions. Basically, speech analytics technology is applied into business process management, agent performance management, customer experience management, market intelligence management, and risk and compliance management applications.
Key Topics Covered:
2 Executive Summary
3 Market Overview
4 Speech Analytics: Market Size And Forecast By Types
5 Speech Analytics: Market Size And Forecast By Solutions
6 Speech Analytics: Market Size And Forecast By Services
7 Speech Analytics: Market Size And Forecast By Applications
8 Speech Analytics: Market Size And Forecast By Deployment Types
9 Speech Analytics: Market Size And Forecast By Organization Size
10 Speech Analytics: Market Size And Forecast By Verticals
11 Speech Analytics: Market Size And Forecast By Regions
12 Speech Analytics: Market Landscape
13 Company Profiles
- Aspect Software
- Avaya, Inc.
- Genesys Telecommunications Laboratories
- Hp Autonomy
- Nexidia, Inc.
- Nice Systems, Inc.
- Nuance Communications
- Verint Systems, Inc.
For more information visit http://www.researchandmarkets.com/research/99rmml/speech_analytics
Media Contact: Laura Wood, +353-1-481-1716, [email protected]