SYS-CON MEDIA Authors: Peter Silva, Kevin Jackson, Jessica Qiu, Dana Gardner, Dan Stolts

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Speech Analytics Market [Solutions (Speech Engine, Indexing & Analysis, Reports & Dashboards), Applications (Business Process, Agent Performance, Market Intelligence, Risk & Compliance Management & CEM)] - Worldwide Market Forecast (2014-2019)

NEW YORK, March 13, 2014 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:

Speech Analytics Market [Solutions (Speech Engine, Indexing & Analysis, Reports & Dashboards), Applications (Business Process, Agent Performance, Market Intelligence, Risk & Compliance Management & CEM)] - Worldwide Market Forecast (2014-2019)
http://www.reportlinker.com/p02048448/Speech-Analytics-Market-[Solutions-Speech-Engine-Indexing--Analysis-Reports--Dashboards-Applications-Business-Process-Agent-Performance-Market-Intelligence-Risk--Compliance-Management--CEM]---Worldwide-Market-Forecast-2014-2019.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=Solution_Integration

The speech analytics market analysis consists of various types of solutions and services, applications, deployment types, organization size, verticals, and regions. The overall market size is found by adding up the market size of each solution and services such as speech engine, indexing and analysis, software query, engine reports and dashboards, professional services and support, maintenance services, and others.
In speech analytics, each solution and service is playing an important role in the market. These solutions and services support various applications including business process management, agent performance management, customer experience management, market intelligence management, risk and compliance management, and other applications.

Most of the enterprises are focusing on marketing effectiveness, reducing causes of attrition, ensuring script compliance for competitive, and market intelligence. Speech analytics helps to gain business intelligence through latest promotional strategies. The call analysis helps enterprises to listen to customer voices and monitor trends, which in turn helps them to support their marketing strategies. Hence, the increased focus on competitive and market intelligence is one of the major drivers for the speech analytics market.
With the use of speech analytics, one can create categories which are the most important to their business and locate the root cause of any topic of interest to the call center. Integrating speech analytics with contact centers and trading desks will put financial service companies back on the driver's seat. They will have a wealth of information at their disposal to evaluate market trends, optimize internal process, and improve customer service.

A new innovation, such as real-time speech analytics, is higher version of traditional speech analytics. Real-time speech analytics offers a great help for enterprises by analyzing customer interactions while they happen. It helps in gaining the greatest business values and empowers the agent to take the next best action. It identifies situations and events in verbal conversations and generates relevant information which can positively impact the interaction's outcomes.

The report is expected to help the market leaders/new entrants in this market in the following ways:

1. This report segments the market into solutions and services, covering this market comprehensively. The report provides the closest approximations of the revenue numbers for the overall market and the subsegments. The market numbers are further split across the applications, deployment type, organization size, verticals, and regions.
2. This report will help them better understand the competitor and gain more insights to better position their business. There is a separate section on competitive landscape that includes competitors' ecosystem and their roles in the market. Besides, there are company profiles of the top 10 players in this market. In this section, market internals are provided that can put them ahead of the competitors.
3. The report helps them to understand the overall growth of the market. The report provides information and analysis of key market drivers, restraints, challenges, and opportunities.

1 INTRODUCTION 18

1.1 KEY TAKE-AWAYS 18
1.2 REPORT DESCRIPTION 18
1.3 MARKETS COVERED 19
1.4 STAKEHOLDERS 20
1.5 RESEARCH METHODOLOGY 21
1.5.1 KEY DATA POINTS 21
1.5.2 DATA TRIANGULATION AND MARKET FORECASTING 22
1.6 FORECAST ASSUMPTIONS 23

2 EXECUTIVE SUMMARY 24

2.1 ABSTRACT 24
2.2 OVERALL MARKET SIZE 25

3 MARKET OVERVIEW 27

3.1 MARKET DEFINITION 28
3.2 MARKET EVOLUTION 28
3.3 MARKET SEGMENTATION 29
3.4 MARKET DYNAMICS 31
3.4.1 DRIVERS 31
3.4.1.1 Call center 31
3.4.1.2 Increased importance of voice in multichannel world 31
3.4.1.3 Increased focus on competitive and market intelligence 31
3.4.1.4 Risk and compliance management 32
3.4.2 RESTRAINTS 32
3.4.2.1 Increasing cost 32
3.4.2.2 Lack of awareness 32
3.4.3 OPPORTUNITIES 33
3.4.3.1 New areas of implementation 33
3.4.3.2 Growing demand for cloud analytics 33
3.4.3.3 Real-time speech analytics 33
3.4.4 IMPACT ANALYSIS OF DROS 34
3.5 VALUE CHAIN 35

4 SPEECH ANALYTICS: MARKET SIZE AND FORECAST BY TYPES 36

4.1 INTRODUCTION 37
4.2 MARKET SIZE AND FORECAST 37

5 SPEECH ANALYTICS: MARKET SIZE AND FORECAST BY SOLUTIONS 40

5.1 INTRODUCTION 40
5.2 MARKET SIZE AND FORECAST 40
5.3 SPEECH ENGINE 43
5.3.1 OVERVIEW 43
5.3.2 MARKET SIZE AND FORECAST 43
5.4 INDEXING AND ANALYSIS 45
5.4.1 OVERVIEW 45
5.4.2 MARKET SIZE AND FORECAST 45
5.5 QUERY ENGINE AND SEARCH TOOL 47
5.5.1 OVERVIEW 47
5.5.2 MARKET SIZE AND FORECAST 47
5.6 REPORTS AND DASHBOARDS 49
5.6.1 OVERVIEW 49
5.6.2 MARKET SIZE AND FORECAST 49
5.7 OTHERS 50
5.7.1 OVERVIEW 50
5.7.2 MARKET SIZE AND FORECAST 51

6 SPEECH ANALYTICS: MARKET SIZE AND FORECAST BY SERVICES 53

6.1 INTRODUCTION 53
6.2 MARKET SIZE AND FORECAST 53
6.3 PROFESSIONAL SERVICES 56
6.3.1 OERVIEW 56
6.3.2 MARKET SIZE AND FORECAST 56
6.4 SUPPORT AND MAINTENANCE SERVICES 58
6.4.1 OVERVIEW 58
6.4.2 MARKET SIZE AND FORECAST 58

7 SPEECH ANALYTICS: MARKET SIZE AND FORECAST BY APPLICATIONS 60

7.1 INTRODUCATION 61
7.2 MARKET SIZE AND FORECAST 61
7.3 BUSINESS PROCESS MANAGEMENT 64
7.3.1 OVERVIEW 64
7.3.2 MARKET SIZE AND FORECAST 64
7.4 AGENT PERFORMANCE MANAGEMENT 65
7.4.1 OVERVIEW 65
7.4.2 MARKET SIZE AND FORECAST 65
7.5 CUSTOMER EXPERIENCE MANAGEMENT 66
7.5.1 OVERVIEW 66
7.5.2 MARKET SIZE AND FORECAST 66
7.6 MARKET INTELLIGENCE MANAGEMENT 67
7.6.1 OVERVIEW 67
7.6.2 MARKET SIZE AND FORECAST 67
7.7 RISK AND COMPLIANCE MANAGEMENT 68
7.7.1 OVERVIEW 68
7.7.2 MARKET SIZE AND FORECAST 69
7.8 OTHERS 70
7.8.1 OVERVIEW 70
7.8.2 MARKET SIZE AND FORECAST 70

8 SPEECH ANALYTICS: MARKET SIZE AND FORECAST BY DEPLOYMENT TYPES 71

8.1 INTRODUCTION 72
8.2 MARKET SIZE AND FORECAST 72
8.3 ON-PREMISE 75
8.3.1 OVERVIEW 75
8.3.2 MARKET SIZE AND FORECAST 75
8.4 ON-DEMAND 76
8.4.1 OVERVIEW 76
8.4.1.1 MARKET SIZE AND FORECAST 76

9 SPEECH ANALYTICS: MARKET SIZE AND FORECAST BY ORGANIZATION SIZE 78

9.1 INTRODUCTION 79
9.2 MARKET SIZE AND FORECAST 79
9.3 SMALL AND MEDIUM-SIZE BUSINESSES (SMBS) 82
9.3.1 OVERVIEW 82
9.3.2 MARKET SIZE AND FORECAST 82
9.4 LARGE ENTERPRISES 83
9.4.1 OVERVIEW 83
9.4.2 MARKET SIZE AND FORECAST 83

10 SPEECH ANALYTICS: MARKET SIZE AND FORECAST BY VERTICALS 85

10.1 INTRODUCTION 86
10.2 MARKET SIZE AND FORECAST 86
10.3 BANKING, FINANCIAL SERVICES, AND INSURANCE (BFSI) 89
10.3.1 OVERVIEW 89
10.3.2 MARKET SIZE AND FORECAST 89
10.4 CONSUMER GOODS AND RETAIL 91
10.4.1 OVERVIEW 91
10.4.2 MARKET SIZE AND FORECAST 92
10.5 HEALTHCARE AND LIFE SCIENCES 93
10.5.1 OVERVIEW 93
10.5.2 MARKET SIZE AND FORECAST 94
10.6 GOVERNMENT, DEFENSE, AND AEROSPACE 95
10.6.1 OVERVIEW 95
10.6.2 MARKET SIZE AND FORECAST 96
10.7 MANUFACTURING 98
10.7.1 OVERVIEW 98
10.7.2 MARKET SIZE AND FORECAST 99
10.8 TRANSPORTATION AND LOGISTICS 100

10.8.1 OVERVIEW 100
10.8.2 MARKET SIZE AND FORECAST 101
10.9 TRAVEL AND HOSPITALITY 103
10.9.1 OVERVIEW 103
10.9.2 MARKET SIZE AND FORECAST 104
10.10 TELECOMMUNICATION AND IT 105
10.10.1 OVERVIEW 105
10.10.2 MARKET SIZE AND FORECAST 106
10.11 MEDIA AND ENTERTAINMENT 108
10.11.1 OVERVIEW 108
10.11.2 MARKET SIZE AND FORECAST 108
10.12 PUBLIC SECTOR, ENERGY, AND UTILITIES 110
10.12.1 OVERVIEW 110
10.12.2 MARKET SIZE AND FORECAST 111
10.13 OUTSOURCING 113
10.13.1 OVERVIEW 113
10.13.2 MARKET SIZE AND FORECAST 114
10.14 OTHERS 116
10.14.1 OVERVIEW 116
10.14.2 MARKET SIZE AND FORECAST 117

11 SPEECH ANALYTICS: MARKET SIZE AND FORECAST BY REGIONS 119

11.1 INTRODUCTION 119
11.2 MARKET SIZE AND FORECAST 119
11.2.1 PARFAIT CHART 120
11.2.2 REGIONAL MARKET LIFECYCLE 121
11.3 NORTH AMERICA (NA) 122
11.3.1 OVERVIEW 122
11.3.2 MARKET SIZE AND FORECAST 122
11.4 EUROPE 124
11.4.1 OVERVIEW 124
11.4.2 MARKET SIZE AND FORECAST 125
11.5 ASIA PACIFIC (APAC) 128
11.5.1 OVERVIEW 128
11.5.2 MARKET SIZE AND FORECAST 128
11.6 MIDDLE EAST AND AFRICA (MEA) 130
11.6.1 OVERVIEW 130
11.6.2 MARKET SIZE AND FORECAST 131
11.7 LATIN AMERICA (LA) 134
11.7.1 OVERVIEW 134
11.7.2 MARKET SIZE AND FORECAST 134

12 SPEECH ANALYTICS: MARKET LANDSCAPE 137

12.1 COMPETITIVE LANDSCAPE 137
12.1.1 ECOSYSTEM AND ROLES 137
12.2 END-USER LANDSCAPE 138
12.2.1 MARKET OPPORTUNITY ANALYSIS 138
12.2.2 END-USER ANALYSIS 139
12.2.2.1 Call center growth 139
12.2.2.2 Return on Investment (ROI) growth 139
12.2.2.3 Demand for speech analytics across verticals 139

13 COMPANY PROFILES 141 (Introduction, Products & Services, Strategy & Analyst Insights, New Developments, MnM View)*

13.1 ASPECT SOFTWARE 141
13.2 AVAYA, INC. 144
13.3 CALABRIO 148
13.4 CALLMINER 151
13.5 GENESYS TELECOMMUNICATIONS LABORATORIES 154
13.6 HP AUTONOMY 157
13.7 NEXIDIA, INC. 160
13.8 NICE SYSTEMS, INC. 164
13.9 NUANCE COMMUNICATIONS 167
13.10 VERINT SYSTEMS, INC. 170
*Details on MarketsandMarkets View, Introduction, Products & Services, Strategy & Analyst Insights, New Developments might not be captured in case of unlisted companies.
APPENDIX 173
- MERGERS & ACQUISITIONS (M&A) 173
- VC FUNDING ANALYSIS 176
- SOCIAL REACH 177

LIST OF TABLES

TABLE 1 SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014-2019 ($MILLION) 25
TABLE 2 SPEECH ANALYTICS MARKET SIZE, BY TYPES, 2014-2019 ($MILLION) 37
TABLE 3 SPEECH ANALYTICS MARKET SIZE, BY SOLUTIONS,
2014-2019 ($MILLION) 40
TABLE 4 SPEECH ANALYTICS: SPEECH ENGINE MARKET SIZE, BY VERTICAL, 2014-2019 ($MILLION) 43
TABLE 5 SPEECH ANALYTICS: SPEECH ENGINE MARKET SIZE, BY VERTICAL, 2014-2019 ($MILLION) 45
TABLE 6 SPEECH ANALYTICS: QUERY ENGINE AND SEARCH TOOL MARKET SIZE, BY VERTICAL, 2014-2019 ($MILLION) 47
TABLE 7 SPEECH ANALYTICS: REPORTS AND DASHBOARD MARKET SIZE,
BY VERTICAL, 2014-2019 ($MILLION) 49
TABLE 8 SPEECH ANALYTICS: OTHER SOLUTIONS MARKET SIZE, BY VERTICAL, 2014-2019 ($MILLION) 51
TABLE 9 SPEECH ANALYTICS MARKET SIZE, BY SERVICES,
2014-2019 ($MILLION) 53
TABLE 10 SPEECH ANALYTICS: PROFESSIONAL SERVICES MARKET SIZE,
BY VERTICAL, 2014-2019 ($MILLION) 56
TABLE 11 SPEECH ANALYTICS: SUPPORT AND MAINTENANCE SERVICES MARKET SIZE, BY VERTICAL, 2014-2019 ($MILLION) 58
TABLE 12 SPEECH ANALYTICS, BY APPLICATION, 2014-2019 ($MILLION) 61
TABLE 13 SPEECH ANALYTICS: BUSINESS PROCESS MANAGEMENT APPLICATION MARKET SIZE, BY REGION, 2014-2019 ($MILLION) 64

TABLE 14 SPEECH ANALYTICS: AGENT PERFORMANCE MANAGEMENT APPLICATION MARKET SIZE, BY REGION, 2014-2019 ($MILLION) 65
TABLE 15 SPEECH ANALYTICS: CUSTOMER EXPERIENCE MANAGEMENT APPLICATION MARKET SIZE, BY REGION, 2014-2019 ($MILLION) 66
TABLE 16 SPEECH ANALYTICS: MARKET INTELLIGENCE MANAGEMENT APPLICATION MARKET SIZE, BY REGION, 2014-2019 ($MILLION) 67
TABLE 17 SPEECH ANALYTICS: RISK AND COMPLIANCE MANAGEMENT APPLICATION MARKET SIZE, BY REGION, 2014-2019 ($MILLION) 69
TABLE 18 SPEECH ANALYTICS: OTHER APPLICATION MARKET SIZE, BY REGION, 2014-2019 ($MILLION) 70
TABLE 19 SPEECH ANALYTICS BY DEPLOYMENT TYPE, 2014-2019 ($MILLION) 72
TABLE 20 SPEECH ANALYTICS: ON-PREMISE MARKET SIZE, BY APPLICATION, 2014-2019 ($MILLION) 75
TABLE 21 SPEECH ANALYTICS: ON-DEMAND MARKET SIZE, BY APPLICATION, 2014-2019 ($MILLION) 76
TABLE 22 SPEECH ANALYTICS BY ORGANIZATION SIZE, 2014-2019 ($MILLION) 79
TABLE 23 SPEECH ANALYTICS: SMBS MARKET SIZE, BY APPLICATION,
2014-2019 ($MILLION) 82
TABLE 24 SPEECH ANALYTICS: LARGE ENTERPRISES MARKET SIZE,
BY APPLICATION, 2014-2019 ($MILLION) 83
TABLE 25 SPEECH ANALYTICS MARKET SIZE, BY VERTICAL,
2014-2019 ($MILLION) 86

TABLE 26 SPEECH ANALYTICS: BANKING, FINANCIAL SERVICES, AND INSURANCE MARKET SIZE, BY APPLICATION, 2014-2019 ($MILLION) 89
TABLE 27 SPEECH ANALYTICS: BANKING, FINANCIAL SERVICES, AND INSURANCE MARKET SIZE, BY REGION, 2014-2019 ($MILLION) 90
TABLE 28 SPEECH ANALYTICS: CONSUMER GOODS AND RETAIL MARKET SIZE,
BY APPLICATION, 2014-2019 ($MILLION) 92
TABLE 29 SPEECH ANALYTICS: CONSUMER GOODS AND RETAIL MARKET SIZE,
BY REGION, 2014-2019 ($MILLION) 93
TABLE 30 SPEECH ANALYTICS: HEALTHCARE AND LIFE SCIENCES MARKET SIZE, BY APPLICATION, 2014-2019 ($MILLION) 94
TABLE 31 SPEECH ANALYTICS: HEALTHCARE AND LIFE SCIENCES MARKET SIZE, BY REGION, 2014-2019 ($MILLION) 95
TABLE 32 SPEECH ANALYTICS: GOVERNMENT, DEFENSE, AND AEROSPACE MARKET SIZE, BY APPLICATION, 2014-2019 ($MILLION) 96
TABLE 33 SPEECH ANALYTICS: GOVERNMENT, DEFENSE, AND AEROSPACE MARKET SIZE, BY REGION, 2014-2019 ($MILLION) 97
TABLE 34 SPEECH ANALYTICS: MANUFACTURING MARKET SIZE, BY APPLICATION, 2014-2019 ($MILLION) 99
TABLE 35 SPEECH ANALYTICS: MANUFACTURING MARKET SIZE, BY REGION, 2014-2019 ($MILLION) 100
TABLE 36 SPEECH ANALYTICS: TRANSPORTATION AND LOGISTICS MARKET SIZE, BY APPLICATION, 2014-2019 ($MILLION) 101
TABLE 37 SPEECH ANALYTICS: TRANSPORTATION AND LOGISTICS MARKET SIZE, BY REGION, 2014-2019 ($MILLION) 102
TABLE 38 SPEECH ANALYTICS: TRAVEL AND HOSPITALITY MARKET SIZE,
BY APPLICATION, 2014-2019 ($MILLION) 104
TABLE 39 SPEECH ANALYTICS: TRAVEL AND HOSPITALITY MARKET SIZE,
BY REGION, 2014-2019 ($MILLION) 105
TABLE 40 SPEECH ANALYTICS: TELECOMMUNICATION AND IT MARKET SIZE,
BY APPLICATION, 2014-2019 ($MILLION) 106

TABLE 41 SPEECH ANALYTICS: TELECOMMUNICATION AND IT MARKET SIZE,
BY REGION, 2014-2019 ($MILLION) 107
TABLE 42 SPEECH ANALYTICS: MEDIA AND ENTERTAINMENT MARKET SIZE,
BY APPLICATION, 2014-2019 ($MILLION) 108
TABLE 43 SPEECH ANALYTICS: MEDIA AND ENTERTAINMENT MARKET SIZE,
BY REGION, 2014-2019 ($MILLION) 109
TABLE 44 SPEECH ANALYTICS: PUBLIC SECTOR, ENERGY, AND UTILITIES MARKET SIZE, BY APPLICATION, 2014-2019 ($MILLION) 111
TABLE 45 SPEECH ANALYTICS: PUBLIC SECTOR, ENERGY, AND UTILITIES MARKET SIZE, BY REGION, 2014-2019 ($MILLION) 112
TABLE 46 SPEECH ANALYTICS: OUTSOURCING MARKET SIZE, BY APPLICATION, 2014-2019 ($MILLION) 114
TABLE 47 SPEECH ANALYTICS: OUTSOURCING MARKET SIZE, BY REGION,
2014-2019 ($MILLION) 115
TABLE 48 SPEECH ANALYTICS: OTHER MARKET SIZE, BY APPLICATION,
2014-2019 ($MILLION) 117
TABLE 49 SPEECH ANALYTICS: OTHER MARKET SIZE, BY REGION,
2014-2019 ($MILLION) 118
TABLE 50 SPEECH ANALYTICS: NA MARKET SIZE, BY SOLUTIONS,
2014-2019 ($MILLION) 122
TABLE 51 SPEECH ANALYTICS: NA MARKET SIZE, BY SERVICES,
2014-2019 ($MILLION) 123
TABLE 52 SPEECH ANALYTICS: NA MARKET SIZE, BY DEPLOYMENT TYPE,
2014-2019 ($MILLION) 123
TABLE 53 SPEECH ANALYTICS: NA MARKET SIZE, BY ORGANIZATION SIZE,
2014-2019 ($MILLION) 124

TABLE 54 SPEECH ANALYTICS: EUROPE MARKET SIZE, BY SOLUTIONS,
2014-2019 ($MILLION) 125
TABLE 55 SPEECH ANALYTICS: EUROPE MARKET SIZE, BY SERVICES,
2014-2019 ($MILLION) 126
TABLE 56 SPEECH ANALYTICS: EUROPE MARKET SIZE, BY DEPLOYMENT TYPE, 2014-2019 ($MILLION) 126
TABLE 57 SPEECH ANALYTICS: EUROPE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2019 ($MILLION) 127
TABLE 58 SPEECH ANALYTICS: APAC MARKET SIZE, BY SOLUTIONS,
2014-2019 ($MILLION) 128
TABLE 59 SPEECH ANALYTICS: APAC MARKET SIZE, BY SERVICES,
2014-2019 ($MILLION) 129
TABLE 60 SPEECH ANALYTICS: APAC MARKET SIZE, BY DEPLOYMENT TYPE,
2014-2019 ($MILLION) 129
TABLE 61 SPEECH ANALYTICS: APAC MARKET SIZE, BY ORGANIZATION SIZE, 2014-2019 ($MILLION) 130
TABLE 62 SPEECH ANALYTICS: MEA MARKET SIZE, BY SOLUTIONS,
2014-2019 ($MILLION) 131
TABLE 63 SPEECH ANALYTICS: MEA MARKET SIZE, BY SERVICES,
2014-2019 ($MILLION) 132
TABLE 64 SPEECH ANALYTICS: MEA MARKET SIZE, BY DEPLOYMENT TYPE,
2014-2019 ($MILLION) 132
TABLE 65 SPEECH ANALYTICS: MEA MARKET SIZE, BY ORGANIZATION SIZE, 2014-2019 ($MILLION) 133
TABLE 66 SPEECH ANALYTICS: LA MARKET SIZE, BY SOLUTIONS,
2014-2019 ($MILLION) 134
TABLE 67 SPEECH ANALYTICS: LA MARKET SIZE, BY SERVICES,
2014-2019 ($MILLION) 135
TABLE 68 SPEECH ANALYTICS: LA MARKET SIZE, BY DEPLOYMENT TYPE,
2014-2019 ($MILLION) 135
TABLE 69 SPEECH ANALYTICS: LA MARKET SIZE, BY ORGANIZATION SIZE,
2014-2019 ($MILLION) 136

LIST OF FIGURES

FIGURE 1 DATA TRIANGULATION, TOP-DOWN AND BOTTOM-UP APPROACH 22
FIGURE 2 SPEECH ANALYTICS MARKET, BY REGION,
2014-2019 ($MILLION, Y-O-Y %) 26
FIGURE 3 SPEECH ANALYTICS MARKET SEGMENTATION 29
FIGURE 4 SPEECH ANALYTICS: TIME-IMPACT ANALYSIS OF DYNAMICS 34
FIGURE 5 SPEECH ANALYTICS: VALUE CHAIN 35
FIGURE 6 SPEECH ANALYTICS MARKET, BY TYPE,
2014-2019 ($MILLION, Y-O-Y %) 38
FIGURE 7 SPEECH ANALYTICS MARKET, BY TYPE, 2014-2019 (Y-O-Y %) 39
FIGURE 8 SPEECH ANALYTICS MARKET, BY SOLUTIONS,
2014-2019 ($MILLION, Y-O-Y %) 41
FIGURE 9 SPEECH ANALYTICS MARKET, BY SOLUTIONS, 2014-2019 (Y-O-Y %) 42
FIGURE 10 SPEECH ANALYTICS MARKET, BY SERVICES,
2014-2019 ($MILLION, Y-O-Y %) 54

FIGURE 11 SPEECH ANALYTICS MARKET, BY SERVICES, 2014-2019 (Y-O-Y %) 55
FIGURE 12 SPEECH ANALYTICS MARKET, BY APPLICATION,
2014-2019 ($MILLION, Y-O-Y %) 62
FIGURE 13 SPEECH ANALYTICS MARKET, BY APPLICATION, 2014-2019 (Y-O-Y %) 63
FIGURE 14 SPEECH ANALYTICS MARKET, BY DEPLOYMENT TYPES,
2014-2019 ($MILLION, Y-O-Y %) 73
FIGURE 15 SPEECH ANALYTICS MARKET, BY DEPLOYMENT TYPES,
2014-2019 (Y-O-Y %) 74
FIGURE 16 SPEECH ANALYTICS MARKET, BY ORGANIZATION SIZE,
2014-2019 ($MILLION, Y-O-Y %) 80
FIGURE 17 SPEECH ANALYTICS MARKET, BY ORGANIZATION SIZE,
2014-2019 (Y-O-Y %) 81
FIGURE 18 SPEECH ANALYTICS MARKET, BY VERTICAL,
2014-2019 ($MILLION, Y-O-Y %) 87
FIGURE 19 SPEECH ANALYTICS MARKET, BY VERTICAL, 2014-2019 (Y-O-Y %) 88
FIGURE 20 SPEECH ANALYTICS MARKET, BY REGION, 2014-2019 (Y-O-Y %) 119
FIGURE 21 REGION-WISE SPEECH ANALYTICS MARKET SIZE, 2014-2019 120
FIGURE 22 REGION-WISE SPEECH ANALYTICS MARKET SIZE, 2014-2019 121
FIGURE 23 SPEECH ANALYTICS: ECOSYSTEM 137
FIGURE 24 SPEECH ANALYTICS OPPORTUNITY ANALYSIS 138
FIGURE 25 SPEECH ANALYTICS: SOCIAL REACH 177

To order this report: Speech Analytics Market [Solutions (Speech Engine, Indexing & Analysis, Reports & Dashboards), Applications (Business Process, Agent Performance, Market Intelligence, Risk & Compliance Management & CEM)] - Worldwide Market Forecast (2014-2019)
http://www.reportlinker.com/p02048448/Speech-Analytics-Market-[Solutions-Speech-Engine-Indexing--Analysis-Reports--Dashboards-Applications-Business-Process-Agent-Performance-Market-Intelligence-Risk--Compliance-Management--CEM]---Worldwide-Market-Forecast-2014-2019.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=Solution_Integration

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Can call centers hang up the phones for good? Intuitive Solutions did. WebRTC enabled this contact center provider to eliminate antiquated telephony and desktop phone infrastructure with a pure web-based solution, allowing them to expand beyond brick-and-mortar confines to a home-based agent model. It also ensured scalability and better service for customers, including MUY! Companies, one of the country's largest franchise restaurant companies with 232 Pizza Hut locations. This is one example of WebRTC adoption today, but the potential is limitless when powered by IoT. Attendees will learn real-world benefits of WebRTC and explore future possibilities, as WebRTC and IoT intersect to improve customer service.
From telemedicine to smart cars, digital homes and industrial monitoring, the explosive growth of IoT has created exciting new business opportunities for real time calls and messaging. In his session at Internet of @ThingsExpo, Ivelin Ivanov, CEO and Co-Founder of Telestax, will share some of the new revenue sources that IoT created for Restcomm – the open source telephony platform from Telestax. Ivelin Ivanov is a technology entrepreneur who founded Mobicents, an Open Source VoIP Platform, to help create, deploy, and manage applications integrating voice, video and data. He is the co-founder of TeleStax, an Open Source Cloud Communications company that helps the shift from legacy IN/SS7 telco networks to IP-based cloud comms. An early investor in multiple start-ups, he still finds time to code for his companies and contribute to open source projects.
The Internet of Things (IoT) promises to create new business models as significant as those that were inspired by the Internet and the smartphone 20 and 10 years ago. What business, social and practical implications will this phenomenon bring? That's the subject of "Monetizing the Internet of Things: Perspectives from the Front Lines," an e-book released today and available free of charge from Aria Systems, the leading innovator in recurring revenue management.
The Internet of Things will put IT to its ultimate test by creating infinite new opportunities to digitize products and services, generate and analyze new data to improve customer satisfaction, and discover new ways to gain a competitive advantage across nearly every industry. In order to help corporate business units to capitalize on the rapidly evolving IoT opportunities, IT must stand up to a new set of challenges.
There’s Big Data, then there’s really Big Data from the Internet of Things. IoT is evolving to include many data possibilities like new types of event, log and network data. The volumes are enormous, generating tens of billions of logs per day, which raise data challenges. Early IoT deployments are relying heavily on both the cloud and managed service providers to navigate these challenges. In her session at 6th Big Data Expo®, Hannah Smalltree, Director at Treasure Data, to discuss how IoT, Big Data and deployments are processing massive data volumes from wearables, utilities and other machines.
P2P RTC will impact the landscape of communications, shifting from traditional telephony style communications models to OTT (Over-The-Top) cloud assisted & PaaS (Platform as a Service) communication services. The P2P shift will impact many areas of our lives, from mobile communication, human interactive web services, RTC and telephony infrastructure, user federation, security and privacy implications, business costs, and scalability. In his session at Internet of @ThingsExpo, Erik Lagerway, Co-founder of Hookflash, will walk through the shifting landscape of traditional telephone and voice services to the modern P2P RTC era of OTT cloud assisted services.
While great strides have been made relative to the video aspects of remote collaboration, audio technology has basically stagnated. Typically all audio is mixed to a single monaural stream and emanates from a single point, such as a speakerphone or a speaker associated with a video monitor. This leads to confusion and lack of understanding among participants especially regarding who is actually speaking. Spatial teleconferencing introduces the concept of acoustic spatial separation between conference participants in three dimensional space. This has been shown to significantly improve comprehension and conference efficiency.
The Internet of Things is tied together with a thin strand that is known as time. Coincidentally, at the core of nearly all data analytics is a timestamp. When working with time series data there are a few core principles that everyone should consider, especially across datasets where time is the common boundary. In his session at Internet of @ThingsExpo, Jim Scott, Director of Enterprise Strategy & Architecture at MapR Technologies, will discuss single-value, geo-spatial, and log time series data. By focusing on enterprise applications and the data center, he will use OpenTSDB as an example to explain some of these concepts including when to use different storage models.
SYS-CON Events announced today that Gridstore™, the leader in software-defined storage (SDS) purpose-built for Windows Servers and Hyper-V, will exhibit at SYS-CON's 15th International Cloud Expo®, which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA. Gridstore™ is the leader in software-defined storage purpose built for virtualization that is designed to accelerate applications in virtualized environments. Using its patented Server-Side Virtual Controller™ Technology (SVCT) to eliminate the I/O blender effect and accelerate applications Gridstore delivers vmOptimized™ Storage that self-optimizes to each application or VM across both virtual and physical environments. Leveraging a grid architecture, Gridstore delivers the first end-to-end storage QoS to ensure the most important App or VM performance is never compromised. The storage grid, that uses Gridstore’s performance optimized nodes or capacity optimized nodes, starts with as few a...
The Transparent Cloud-computing Consortium (abbreviation: T-Cloud Consortium) will conduct research activities into changes in the computing model as a result of collaboration between "device" and "cloud" and the creation of new value and markets through organic data processing High speed and high quality networks, and dramatic improvements in computer processing capabilities, have greatly changed the nature of applications and made the storing and processing of data on the network commonplace. These technological reforms have not only changed computers and smartphones, but are also changing the data processing model for all information devices. In particular, in the area known as M2M (Machine-To-Machine), there are great expectations that information with a new type of value can be produced using a variety of devices and sensors saving/sharing data via the network and through large-scale cloud-type data processing. This consortium believes that attaching a huge number of devic...
Innodisk is a service-driven provider of industrial embedded flash and DRAM storage products and technologies, with a focus on the enterprise, industrial, aerospace, and defense industries. Innodisk is dedicated to serving their customers and business partners. Quality is vitally important when it comes to industrial embedded flash and DRAM storage products. That’s why Innodisk manufactures all of their products in their own purpose-built memory production facility. In fact, they designed and built their production center to maximize manufacturing efficiency and guarantee the highest quality of our products.
All major researchers estimate there will be tens of billions devices - computers, smartphones, tablets, and sensors - connected to the Internet by 2020. This number will continue to grow at a rapid pace for the next several decades. Over the summer Gartner released its much anticipated annual Hype Cycle report and the big news is that Internet of Things has now replaced Big Data as the most hyped technology. Indeed, we're hearing more and more about this fascinating new technological paradigm. Every other IT news item seems to be about IoT and its implications on the future of digital business.
Can call centers hang up the phones for good? Intuitive Solutions did. WebRTC enabled this contact center provider to eliminate antiquated telephony and desktop phone infrastructure with a pure web-based solution, allowing them to expand beyond brick-and-mortar confines to a home-based agent model. Download Slide Deck: ▸ Here
BSQUARE is a global leader of embedded software solutions. We enable smart connected systems at the device level and beyond that millions use every day and provide actionable data solutions for the growing Internet of Things (IoT) market. We empower our world-class customers with our products, services and solutions to achieve innovation and success. For more information, visit www.bsquare.com.