Click here to close now.

SYS-CON MEDIA Authors: Carmen Gonzalez, Liz McMillan, Pat Romanski, Marty Puranik, Marco Meinardi

News Feed Item

Unified Office Sets a New Standard in VoIP Quality and Reliability With Its SDN-Based Total Connect Now(SM) Unified Communications 3.0 Service Platform

Independent Testing From the UNH InterOperability Lab Verifies TCN 3.0's Highest Quality Routing for VoIP Reliability and Quality; Provides WebRTC Applications Based on HTML5 for New Virtual Office Services in a Hybrid Private Cloud Architecture

PORTSMOUTH, NH and ORLANDO, FL -- (Marketwired) -- 03/19/14 -- Unified Office, Inc. (www.unifiedoffice.com), a leading provider of SDN-based hybrid private cloud managed Unified Communications and virtual office services to small and medium businesses (SMBs), announced today at the Enterprise Connect Show the availability of its new Total Connect Now (TCN) 3.0 Hybrid Private Cloud service architecture based on the Unified Office adaptive Highest Quality Routing (HQR)™ software. Independent testing from the University of New Hampshire's Interoperability Lab (UNH-IOL) has verified that Unified Office raises the bar for Unified Communications end-to-end service quality and reliability.

The testing included various failover scenarios of the Unified Office fault tolerant HQR architecture while running under load. The testing verified that current calls continued while new calls were placed on the highest quality path available at the time they were made increasing overall availability and quality of experience.

The company, which sells its services through a network of channel partners, also announced the roll out of its new HTML5 based WebRTC applications. Unified office integrates and simplifies an array of communications technologies creating an always relevant, easy-to-use innovative virtual office service, that enables customers to seamlessly communicate from anywhere on the device of their choice.

"Everybody knows that real-time services like voice and video that traverse the Internet have not lived up to expectations in terms of Quality of Experience," said Ray Pasquale, CEO & Founder of Unified Office. "We are pleased that the UNH-IOL has validated the performance of our TCN 3.0 service architecture and measured its ability to consistently deliver communications services to our customers with higher quality and increased reliability. With TCN 3.0 customers can make use of their broadband networks for real-time communications without worrying about frequent service quality and availability issues."

"The UNH-IOL is excited to partner with Unified Office in performing independent testing on their VoIP services platform. We have validated that the TCN 3.0 HQR service architecture indeed performs according to the specifications detailed in the test plan," said Erica Johnson Director, University of New Hampshire InterOperability Laboratory.

TCN 3.0 with HQR dynamically adapts and ensures that the highest quality path is always selected for end-to-end communications. Additional highlights of the TCN 3.0 Service Architecture include:

  • Cloud-based Business Continuity/Disaster Recovery "shadowing" of customer-premise (primary) servers; users able to communicate via a primary and shadow server.
  • Flexible Broadband Multi-Service Integration options including fixed/mobile service gateways (Cable, 4G/LTE) integration for optimal on-premise Business Continuity/Disaster Recovery.
  • Innovative HTML5-based and WebRTC communications applications such as web based receptionist consoles enabling new virtual office environments.

This new release augments Unified Office's already reliable, highly available, geographically diverse, premise and cloud-based Total Connect Now service and network architecture for the SMB marketplace. It is available immediately to all Total Connect Now users as part of their enhanced virtual office service.

"The secret to making the Internet reliable for Unified Communications is not just the reliability of the products used but how you implement the service end to end beginning at the customer premise," said Tom Phelan, CTO & VP of Technology. "The Internet was initially commercialized for Email, Web and other non real-time services. As real-time communications such as voice have migrated to the Internet many have struggled to make it a highly reliable and dependable service end to end."

Total Connect Now is a private cloud-based managed service (www.unifiedoffice.com/solutions) for a hyper-connected world that provides enhanced QoE and supports BYOD over mobile and broadband connections. It enables MSPs, resellers, and integrators (www.unifiedoffice.com/resellers) to bring innovative and differentiated services to the SMB market.

Utilizing emerging standards such as WebRTC and HTML5, Unified Office delivers a device-agnostic service environment to create the ultimate unified virtual office. With Total Connect Now, your business follows you wherever you go, on whatever device you are using. BYOD tablets, smartphones, and laptops are fully integrated with the office desktop environment, gaining access to enterprise-class communications features such as visual voicemail, audio-video conferencing, virtual receptionist, fax, and instant messaging.

Unified Office takes total responsibility for your Total Connect Now business communications services. They proactively monitor and backup around the clock to ensure a worry-free experience. With their extensive interoperability testing, customers can rest assured that our innovative service provides outstanding reliability and is available whenever and wherever you need it.

About Unified Office
Unified Office Inc. (www.unifiedoffice.com) provides the Small and Medium-sized business (SMB) owner a transformative, business communications managed service (www.unifiedoffice.com/solutions) that integrates cloud-connected applications and business-class Voice over IP (VoIP). Our solution enables the SMB to gain competitive advantage in today's fast-paced environment. We leverage the power of the most current virtualized computing platforms and communications systems, allowing the SMB to take full advantage of innovative and collaborative services without the need for costly capital investments in IT infrastructure and additional staff.

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
Hadoop as a Service (as offered by handful of niche vendors now) is a cloud computing solution that makes medium and large-scale data processing accessible, easy, fast and inexpensive. In his session at Big Data Expo, Kumar Ramamurthy, Vice President and Chief Technologist, EIM & Big Data, at Virtusa, will discuss how this is achieved by eliminating the operational challenges of running Hadoop, so one can focus on business growth. The fragmented Hadoop distribution world and various PaaS soluti...
The true value of the Internet of Things (IoT) lies not just in the data, but through the services that protect the data, perform the analysis and present findings in a usable way. With many IoT elements rooted in traditional IT components, Big Data and IoT isn’t just a play for enterprise. In fact, the IoT presents SMBs with the prospect of launching entirely new activities and exploring innovative areas. CompTIA research identifies several areas where IoT is expected to have the greatest impac...
Advanced Persistent Threats (APTs) are increasing at an unprecedented rate. The threat landscape of today is drastically different than just a few years ago. Attacks are much more organized and sophisticated. They are harder to detect and even harder to anticipate. In the foreseeable future it's going to get a whole lot harder. Everything you know today will change. Keeping up with this changing landscape is already a daunting task. Your organization needs to use the latest tools, methods and ex...
In his session at DevOps Summit, Tapabrata Pal, Director of Enterprise Architecture at Capital One, will tell a story about how Capital One has embraced Agile and DevOps Security practices across the Enterprise – driven by Enterprise Architecture; bringing in Development, Operations and Information Security organizations together. Capital Ones DevOpsSec practice is based upon three "pillars" – Shift-Left, Automate Everything, Dashboard Everything. Within about three years, from 100% waterfall, C...
Disruptive macro trends in technology are impacting and dramatically changing the "art of the possible" relative to supply chain management practices through the innovative use of IoT, cloud, machine learning and Big Data to enable connected ecosystems of engagement. Enterprise informatics can now move beyond point solutions that merely monitor the past and implement integrated enterprise fabrics that enable end-to-end supply chain visibility to improve customer service delivery and optimize sup...
Wearable devices have come of age. The primary applications of wearables so far have been "the Quantified Self" or the tracking of one's fitness and health status. We propose the evolution of wearables into social and emotional communication devices. Our BE(tm) sensor uses light to visualize the skin conductance response. Our sensors are very inexpensive and can be massively distributed to audiences or groups of any size, in order to gauge reactions to performances, video, or any kind of present...
Even as cloud and managed services grow increasingly central to business strategy and performance, challenges remain. The biggest sticking point for companies seeking to capitalize on the cloud is data security. Keeping data safe is an issue in any computing environment, and it has been a focus since the earliest days of the cloud revolution. Understandably so: a lot can go wrong when you allow valuable information to live outside the firewall. Recent revelations about government snooping, along...
The Workspace-as-a-Service (WaaS) market will grow to $6.4B by 2018. In his session at 16th Cloud Expo, Seth Bostock, CEO of IndependenceIT, will begin by walking the audience through the evolution of Workspace as-a-Service, where it is now vs. where it going. To look beyond the desktop we must understand exactly what WaaS is, who the users are, and where it is going in the future. IT departments, ISVs and service providers must look to workflow and automation capabilities to adapt to growing ...
SYS-CON Events announced today that Dyn, the worldwide leader in Internet Performance, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Dyn is a cloud-based Internet Performance company. Dyn helps companies monitor, control, and optimize online infrastructure for an exceptional end-user experience. Through a world-class network and unrivaled, objective intelligence into Internet conditions, Dyn ensures...
Business and IT leaders today need better application delivery capabilities to support critical new innovation. But how often do you hear objections to improving application delivery like, “I can harden it against attack, but not on this timeline”; “I can make it better, but it will cost more”; “I can deliver faster, but not with these specs”; or “I can stay strong on cost control, but quality will suffer”? In the new application economy, these tradeoffs are no longer acceptable. Customers will ...
Red Hat has launched the Red Hat Cloud Innovation Practice, a new global team of experts that will assist companies with more quickly on-ramping to the cloud. They will do this by providing solutions and services such as validated designs with reference architectures and agile methodology consulting, training, and support. The Red Hat Cloud Innovation Practice is born out of the integration of technology and engineering expertise gained through the company’s 2014 acquisitions of leading Ceph s...
The free version of KEMP Technologies' LoadMaster™ application load balancer is now available for unlimited use, making it easy for IT developers and open source technology users to benefit from all the features of a full commercial-grade product at no cost. It can be downloaded at FreeLoadBalancer.com. Load balancing, security and traffic optimization are all key enablers for application performance and functionality. Without these, application services will not perform as expected or have the...
VictorOps is making on-call suck less with the only collaborative alert management platform on the market. With easy on-call scheduling management, a real-time incident timeline that gives you contextual relevance around your alerts and powerful reporting features that make post-mortems more effective, VictorOps helps your IT/DevOps team solve problems faster.
As organizations shift toward IT-as-a-service models, the need for managing and protecting data residing across physical, virtual, and now cloud environments grows with it. CommVault can ensure protection &E-Discovery of your data – whether in a private cloud, a Service Provider delivered public cloud, or a hybrid cloud environment – across the heterogeneous enterprise. In his session at 16th Cloud Expo, Randy De Meno, Chief Technologist - Windows Products and Microsoft Partnerships, will disc...
Skytap Inc., has appointed David Frost as vice president of professional services. David joins Skytap from Deloitte Consulting where he served as Managing Director leading SAP, Cloud, and Advanced Technology Services. At Skytap, David will head the company's professional services organization, and spearhead a new consulting practice that will guide IT organizations through the adoption of DevOps best practices. David's appointment comes on the heels of Skytap's recent $35 million Series D fundin...