SYS-CON MEDIA Authors: Adine Deford, Larry Dragich, Cynthia Dunlop, Harry Trott, Xenia von Wedel

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BoxTone Announces Free Mobile HealthCheck for Microsoft Exchange ActiveSync Environments

Industry's Most Comprehensive Mobile Monitoring Solution Finds and Fixes Issues Hidden in EAS Deployments and Infrastructure

AUSTIN, TX and COLUMBIA, MD -- (Marketwired) -- 03/31/14 -- BoxTone, the monitoring company for the mobile era, announced the availability of its BoxTone Exchange ActiveSync HealthCheck, a free service available to all organizations to identify potentially hazardous issues that degrade mobile performance and impact users. The free HealthCheck is based on the BoxTone for Exchange ActiveSync software, a Mobile Service Management solution that delivers complete mobile infrastructure visibility, enabling enterprises and managed service providers (MSPs) to proactively monitor and support their end-to-end Exchange ActiveSync (EAS) environments. With email an indispensable application for today's mobile workforce, BoxTone for Exchange ActiveSync ensures IT and support teams can quickly and easily find and fix issues hidden in their EAS deployments, often before users are even affected.

The free BoxTone EAS HealthCheck, available at www.boxtone.com/healthcheck, provides a snapshot analysis of CAS logs over 24-hour period to identify lurking issues. Using automated analytics to parse CAS log data, the service ferrets out hundreds of potential problems that can take down users, groups of users and entire environments, such as those caused by mobile device upgrades and poor load balancing across Client Access Servers (CAS). Once the analysis is complete, BoxTone provides a full diagnostic report, review of key metrics and findings, and recommendations for optimization and immediate improvement.

To move beyond the one-time snapshot view of the EAS HealthCheck, Microsoft Exchange Professionals who need long-term visibility and control can upgrade to the full BoxTone for Exchange ActiveSync solution. The most comprehensive solution for real-time mobile monitoring, BoxTone for Exchange ActiveSync uses deep diagnostics for all EAS components, identifying service issues across the entirety of the mobile infrastructure -- from device and wireless carrier, across firewalls and gateways, to Exchange CAS and mailbox servers including MDM and 3rd party gateways/proxies, to other backend infrastructure.

"Organizations have effectively optimized Exchange for their PC environments. However, in the new mobile gold rush, with thousands of additional smartphones and tablets now connecting to Exchange, there are frequently unexpected and unpredictable issues that ripple throughout the enterprise. These can significantly degrade or disrupt services, leading to disconnected and disgruntled workers, and ultimately resulting in lost productivity and burdensome spikes on IT support," said Brian Reed, Chief Product Officer of BoxTone.

Even with a highly tuned PC-based Exchange environment, IT staff can find themselves unprepared and ill-equipped to pinpoint and resolve issues as more device types and endpoints access email through growing mobile workforces and BYOD. Support automation built into BoxTone for Exchange ActiveSync lets administrators and front line service desk monitor, proactively troubleshoot and quickly fix issues before mobile email, calendar, contact, task and other functions are affected.

For wide-scale, mission-critical deployments relying on Microsoft Exchange ActiveSync, organizations can cut the number of service-impacting mobile incidents by 30%; boost first-call resolution rate for mobile issues by 70%; reduce mobile escalations from service desk to Exchange administrators by 70%; and lower the mean-time-to-resolution of Exchange ActiveSync problems by 70%.

BoxTone is the only platform that delivers patented technology to proactively monitor and support the Microsoft Exchange ActiveSync service in real time -- as well as other mobile services and platforms including BlackBerry, Good Technology, MDM gateways/proxies and more -- across all infrastructure components for all device ownership models.

"Mobile is no longer a starter project for companies; it's now a de facto standard requirement for productivity with users expecting always-on quality-of-service and experience. For the maturing mobile enterprise environment, Exchange teams now have a free HealthCheck to get started and a commercial software solution for the long term to pre-emptively address issues before they impact the workforce," Reed added.

Get your free HealthCheck and see live demos at BoxTone Booth #405 at Amplify Microsoft Exchange Conference, March 30 - April 2, 2014 in Austin, Texas. Or register online for a free HealthCheck HERE.

On February 23, 2014, Good Technology announced the intent to acquire BoxTone: http://www1.good.com/about/press-releases/good-technology-to-acquire-boxtone.html

About BoxTone

With millions of mobile devices and apps under management, BoxTone's automated Enterprise Mobility Management (EMM) platform is trusted by more of the world's leading enterprises, Managed Service Providers and government agencies than any other -- including 42 of the Fortune® 100 and 8 of the Top 10 MSPs -- to ensure maximum mobile performance and security at the lowest cost and risk. BoxTone's single unified mobile management platform powered by patented real-time automation technology addresses the entire mobile lifecycle: Mobile Device Management (MDM), Mobile App Management (MAM), and Mobile Service Management (MSM). Additionally, BoxTone delivers real-time centralized control of all mobile smartphones and tablets including Google Android, iPhone and iPad, BlackBerry and Windows Phone, as well as the enterprise apps and services that run on them.

BoxTone's unified Enterprise Mobility Management (EMM) platform addresses the entire mobile lifecycle including device management, app management and service management. BoxTone delivers real-time centralized monitoring and control of all mobile devices including Google Android, iPhone and iPad, BlackBerry and Windows Phone as well as all connection methods, including Microsoft Exchange ActiveSync, Good and BlackBerry BES.

BoxTone for Exchange ActiveSync is available immediately. To learn more: www.boxtone.com, or call +1 410.910.3344. Follow BoxTone on Twitter, LinkedIn and Facebook.

BoxTone and the BoxTone logo are trademarks of BoxTone. All other product or company names mentioned are used for identification purposes only and may be trademarks of their respective owners.

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