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SYS-CON MEDIA Authors: Pat Romanski, William Schmarzo, Elizabeth White, Carmen Gonzalez, JP Morgenthal

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MD Buyline Releases Q1.2014 User Satisfaction Trending™ Data

MD Buyline announced today the Q1.2014 User Satisfaction Trending data is now available to MD Buyline members. MD Buyline’s industry experts interviewed and surveyed our members to capture valuable information that helps our members make the best decision for their hospital and patients based on real-world results.

Based on user feedback, MD Buyline rates suppliers on a scale from one to 10 in six categories: system performance, system reliability, installation/implementation, application training, service response time and service repair quality. For the first quarter of 2014, the suppliers listed below received the highest ranking in their class for overall customer satisfaction.

  • 3M Health Information Systems: Electronic Document Management
  • Abbott: Point Of Care
  • Accuray: Radiation Treatment Delivery System
  • Aesynt: Pharmacy Automation
  • Aperek, formerly Mediclick: Enterprise Resource Planning (ERP) Systems
  • API Healthcare, a GE Healthcare Company: Staff Scheduling Systems and Time and Attendance
  • B. Braun Medical: Infusion Pump
  • BD Biosciences: Flow Cytometer
  • BERCHTOLD Corporation: Surgical Light and Surgical Table
  • Bunnell Incorporated: High Frequency Ventilator
  • Cadwell Laboratories: Electroencephalograph and Electromyograph
  • CareFusion: Automated Dispensing System and Pharmacy Automation
  • Carl Zeiss, Inc.: Surgical Microscope
  • Clinical Computer Systems, Inc.: Perinatal Information Systems
  • ConMed: Endoscopic Video System/Scope
  • Diagnostica Stago: Coagulation Analyzer
  • Draeger: Anesthesia Machine and Ventilator
  • Elekta: Oncology Information Management System and Treatment Planning System
  • Epic: Electronic Health Record
  • FujiFilm: Endoscopic Video System/Scope and Radiographic Unit, Digital and Conventional
  • GE Healthcare: Electrocardiograph, Electrophysiology Monitor, Cardiac Stress Test System, Infant Care Equipment, Fetal Monitor, Anesthesia Machine, Radiography and Fluoroscopy, Mobile C-Arm, PET-CT and PET-CT-MR and Cyclotron, Real-Time Location Systems and Perioperative Information System
  • Getinge USA: Steam Sterilizer and Washer/Decontaminator
  • Hamilton Medical: Portable Ventilator
  • Healthcare Insights, LLC: Financial Decision Support
  • Hill-Rom: Bed, Nurse Call and Stretcher
  • Hitachi Medical Systems America: Magnetic Resonance Imager (MRI)
  • Hologic: Biopsy Systems, Bone Densitometer, Computer Aided Detection System, Cytology System and Mini C-Arm
  • Instrumentation Laboratory: Blood Gas Analyzer and Coagulation Analyzer
  • Intuitive Surgical: Surgical Robotics
  • Iris Diagnostics: Urinalysis System
  • Karl Storz Endoscopy: OR Integration System
  • Konica Minolta Medical Imaging: Computed Radiography
  • MAQUET: Intra-Aortic Balloon Pump
  • McKesson: Clinical Information System, Radiology Information System and Staff Scheduling Systems
  • Medical Graphics Corporation: Metabolic Measurement System
  • Medivators: Low-Temp Sterilizer and High-Level Disinfector
  • Medtronic: Image Guided Surgery
  • MERGE Healthcare: Picture Archive and Communication System (PACS)
  • Natus Medical, Inc.: Sleep Assessment
  • Nihon Kohden America: Long Term Epilepsy Monitoring, Patient Monitoring and Telemetry Monitor
  • nSpire Health, Inc.: Pulmonary Function
  • Ortho Clinical Diagnostics: Blood Bank Automation
  • Philips Healthcare: Cardiology Management System, Cardiology PACS and Information Systems, Defibrillator and Holter Monitor
  • Rauland-Borg: Nurse Call
  • RF Technologies: Infant Security
  • Sakura Finetek: Tissue Processor
  • SCC Soft Computer: Laboratory Information System
  • Sebia: Protein Electrophoresis
  • Shimadzu Medical Systems: Portable Radiographic System
  • Siemens Medical Solutions USA, Inc.: Chemistry Immunoassay Analyzer, CT Scanner - CT Simulation, Hemodynamic and Physiological Monitoring, Laboratory Automation, Mammography System, Microbiology System, PET-CT and PET-CT-MR and Cyclotron, SPECT and SPECT-CT, Nuclear Medicine, Urinalysis System and Urological Imaging
  • St. Jude Medical: Electrophysiology Monitor
  • Stryker Endoscopy: Endoscopic Video System/Scope
  • Sysmex America: Hematology Analyzer
  • TeleTracking Technologies: Bed Management Systems
  • TeraRecon, Inc.: 3D Advanced Visualization Solution
  • Terumo Cardiovascular Systems: Cardio-pulmonary Bypass Pump
  • The CBORD Group, Inc.: Food and Nutrition Management Systems
  • Toshiba America Medical Systems: Cardiac Cath/Interventional Radiography, Cardiac Ultrasound (ECHO), Diagnostic Ultrasound and Magnetic Resonance Imager (MRI)
  • Tosoh Bioscience: High Performance Liquid Chromatography (HPLC)
  • Varian Medical Systems: Remote Afterloader
  • Volcano Corporation: Intravascular Imaging - Ultrasound and OCT

“MD Buyline’s clinical analysts are experts at identifying the information hospitals need to know when acquiring medical capital. Customer satisfaction is a critical component of the value analysis and acquisition process. By using the insight in our User Satisfaction Trending reports, MD Buyline’s hospital members receive real-world results and experiences from their peers. Our members rely on MD Buyline for transparency so they can make the right decision for their hospital and their patients,” said Beverly Schierer, Vice President of Research and Analysis.

About User Satisfaction Trending

For more than 30 years, MD Buyline has been researching medical technologies to create transparency between healthcare providers and medical technology suppliers. This in-depth and dynamic data enables MD Buyline’s clinical analysts to map trending for ratings and end-user feedback on technologies and suppliers. MD Buyline members can review User Satisfaction Trending data on more than 100 medical technologies through MD Buyline’s online portal of proprietary clinical research. For more information or to speak with an analyst, contact MD Buyline at 1-800-375-5463 or send an email to [email protected].

About MD Buyline

Healthcare providers recognize MD Buyline as the leading provider of evidence-based information and research. By creating transparency and fostering consultative relationships, MD Buyline has partnered with providers for more than three decades to identify cost reduction opportunities for purchased services, consumables, capital and IT. Providers rely on MD Buyline’s data and clinical analysts for financial and clinical insight to reach long- and short-term goals. For more information, please visit www.mdbuyline.com, and follow MD Buyline on Twitter, @MDBuyline.

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