SYS-CON MEDIA Authors: Pat Romanski, Adrian Bridgwater, Yeshim Deniz, Elizabeth White, Sean Houghton

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The Top 3 Call Center Software Providers of 2014, According to MyVoipProvider.com

SAN FRANCISCO, CA -- (Marketwired) -- 04/01/14 -- For companies with large incoming call volume, having the most efficient call center software will make a world of difference for business functionality and success. By using cloud-based technology, call center software providers today provide a multitude of functions, from quality monitoring and call recording to agent scripting and call tracking. These providers support call centers to properly administer incoming calls and quickly and effectively make outgoing calls. Unlike traditional phone lines, using the internet for communication networking, the cloud centralizes management of different resources like agents, customers, networks and switches all in an inexpensive package without the hassle of setting up hardware or having large investments.

Businesses who have purchased call center software are satisfied with the vast amount of benefits like the reliable security and confidentiality their provider supplies and the ability for multiple sites to operate as a virtual call center with at-home agents. There is a wide range of different call center software providers, all of which help companies to run operations smoothly while lowering costs regardless of whether the call center is inbound, outbound or blended. When searching for a call center software provider that is well-suited for your company, there are a number of factors to consider, like the scalability of a provider in order to give you stable and secure enterprise call center solutions. With the proper provider, geographical location no longer needs to be an issue since many call center solutions don't have scalability restrictions in choosing hosted options. The experts at MyVoipProvider.com have analyzed all of these factors and others amongst a number of call center software providers and have announced 8x8, Inc., SafeSoft Solutions, and 4psa.com as the top 3 providers of 2014.

8x8, Inc.

8x8, Inc. is ranked by MyVoipProvider.com as the number one call center software provider. With high customer ratings, 8x8 provides solutions that are client-focused, allowing companies to customize their package to help them improve their brand. This provider's cloud contact center comes with an extremely fast implementation to get companies up and running right away. There is no hardware necessary, for a clutter-free environment. 8x8 lets new users view their demo before deciding on purchasing the product. Companies are able to incorporate better CRM by using this call center provider by protecting data with a PCI and CPNI compliant system that can be configured to support HIPAA, FISMA and other privacy standards. Customers from all around the world find success with 8x8, as they provide service around the globe and around the clock with regional connectivity for all agents. This intuitive call center software solution is easy for all users, with administrators having access to the right reports, information and tools to deliver exemplary customer experience.

SafeSoft Solutions

SafeSoft ranks number two as the top call center software providers. Sales have been proven to increase with the purchase of this provider. By using the predictive dialer function included in their software, companies can increase sales up to 400%. This cloud-based system lets users access their Market Dialer anywhere at any time as long as there is a headset, computer and internet around. The hands-on support of SafeSoft Solutions is appreciated by clientele, as each client gets a dedicated Account Manager who helps train call staff and free technical support is offered 24/7. Tech experts are available by both phone and email at any hour. The payment options are flexible, with a pay-as-you-go month-to-month payment model.

4psa.com

4psa.com also has a pay-as-you-go option and with the fastest solutions in the telecommunications market, MyVoipProvider.com has rated 4psa.com as one of the leading call center software providers. With 4psa.com you can connect to Amazon S3 to maximize your storage space. Not mandatory, but extremely useful, Amazon S3 lets users store recordings, voicemails and faxes in this cloud system. 4psa promises a high-performance database with a scalable system structure.

Those seeking more information on call center software providers should visit: http://www.myvoipprovider.com/en/call-center-software

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