|By PR Newswire||
|April 3, 2014 03:00 AM EDT||
LISBON, Portugal, April 3, 2014 /PRNewswire/ -- Increased digitization, the rise of new channel choices, and the growing ecological footprint has put more control in the hands of customers and created new challenges for customer contact teams. It's more important than ever for companies to focus on customer experience and strive for customer service excellence.
Overcoming these challenges is the core of the upcoming 8th Annual Customer Contact 2014, Europe: A Frost & Sullivan Executive MindXchange, which takes place 9-11 June, 2014 at the Lisbon Marriott Hotel in Portugal. This three day event provides participants a Think Tank environment to collaborate with senior level customer contact peers and share insights and best practices on customer strategy, customer loyalty, customer analytics, customer support, operations, marketing, etc.
This event will uncover how contact centres can build excellence in a multilingual customer care service delivery model, and how to operationalise customer channel preferences and strategy alignment.
Participants have the opportunity to participate in a Customer Contact Centre Site Tour of one of Lisbon's most innovative contact centres and see how their stylish environment, advanced technology and agent engagement programs make these centres among the best places to work.
Keynote speakers at the 8th Annual Customer Contact 2014, Europe: A Frost & Sullivan Executive MindXchange include:
- Dr. Nicola J. Millard, Customer Experience Futurologist, BT
- Gerry Brown, Chief Customer Rescue Officer, The Customer Lifeguard
This event will provide organizations with proven strategies for growth, as the Director of Customer Support EMEA, Euronet Worldwide said, "The Customer Contact Europe Executive MindXchange is by far the best opportunity to get the real insight on the industry and trends."
Please email: [email protected] to receive more information about the event.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community.