|By Business Wire||
|April 3, 2014 03:02 AM EDT||
Craig Giangregorio, an award-winning customer service professional with extensive software and engineering experience, has joined SupplyPro, Inc., a leading provider of inventory management solutions in a wide range of industries.
Before joining SupplyPro as Chief Customer Officer, Giangregorio was Senior Director, Customer Support Services at AMN Healthcare, Inc.
At SupplyPro, Giangregorio is responsible for all customer-interfacing functions ranging from collaborating with clients to assess their unique inventory supply management needs to developing, installing and servicing systems tailored to each customer.
“Craig is an established and accomplished customer satisfaction executive who brings the decisive, strategic leadership and exceptional business acumen crucial to building and maintaining exceptional client relationships,” said Floyd Miller, President and CEO of SupplyPro since 2013. “Craig is both strategic and tactical, a rare and hard-to-find skill set.”
Giangregorio, who reports to Miller, said “A long time ago, I realized that what drives me most is the gratification that comes from hearing the customer saying ‘well done.’ My devotion to and passion for customer satisfaction is paramount.
“I am thrilled to be joining an executive team that clearly understands the importance of the customer experience,” he added. “The customer experience is not part of SupplyPro’s story. It’s the whole story.”
During his eight year employment at AMN Healthcare, Giangregorio was honored with the company’s President’s Circle Winner in 2008, the VIP Customer Service Focus award in 2011, and the AMN Healthcare’s Excellence in Leadership award in 2012.
Prior to AMN Healthcare, Giangregorio worked at Hewlett-Packard, Peregrine Systems and Cardinal Health. At Cardinal Health, he gained experience in inventory management with the company’s Pyxis systems.
While at Peregrine, Giangregorio co-led the global service delivery team that in 2005 was recognized as achieving "Highest in Customer Satisfaction" by JD Powers and Associates.
The team also was recognized with the Service & Support Professionals Association’s "World Class" Customer Support Status award.
Giangregorio has a B.S. degree in international business from San Diego State University and a M.B.A. in administration from California State University at San Marcos.
SupplyPro specializes in the design and operation of inventory management systems that provide the efficiency, control and accountability required to reduce maintenance, repair and operations (MRO) and indirect materials costs. The company’s systems, which are deployed in over 6,000 facilities in 42 countries, also productivity by insuring 24/7 supply of crucial and/or frequently used materials at point-of-use.
Founded in 1995, SupplyPro is headquartered in San Diego, and its Sales & Training Center is located in Cincinnati, OH.