SYS-CON MEDIA Authors: Elizabeth White, Liz McMillan, Pat Romanski, Esmeralda Swartz, Kevin Jackson

News Feed Item

Karmaloop Expands Partnership with Vcare to Deliver Killer Customer Service

BOSTON, April 3, 2014 /PRNewswire/ -- Global streetwear fashion retailer Karmaloop has expanded its partnership with Vcare Technology (vcaretec.com), a Mount Laurel, NJ-based customer contact center firm that focuses on creating and building customer loyalty. To support the new demand, Vcare has hired Karmaloop's customers as service reps as part of its strategy to build on Karmaloop's edgy, urban, verge culture vibe.

"Our goal is to ensure the absolute best in killer customer service. When customers call in, it means a lot that the person on the other end loves the same brands, speaks the same lingo, shares the same interests and they can relate to one another," said Karmaloop founder and CEO Greg Selkoe. "Working with Vcare not only helps ensure the highest possible customer satisfaction, but it has also cut our costs significantly, to help us deliver the best value on our customers' favorite brands."

As part of the process, Vcare's Big Data analytics tools enable Karmaloop to better understand each customer's likes, dislikes, what colors and styles they prefer, and other important data that can help Karmaloop reps customize product recommendations and offers. This tighter integration with Karmaloop's culture and customer data means customers get faster service, from a knowledgeable expert to help them buy, handle returns or resolve issues on the first interaction with no annoying phone menus or bouncing around from one rep or department to another.

"Having this data insight and reps that reflect Karmaloop's customer demographics based right here in the U.S. means we can deliver the best customer satisfaction at a much lower cost," said Salil Gupta, managing partner with Vcare. "The savings are great, but having that personal connection with customers is perhaps even more valuable to helping Karmaloop build a stellar reputation for customer service, increase revenue and grow the business worldwide."

Vcare offers complete contact center, billing, data analytics, interactive voice response (IVR) and customer relationship management for retailers and wireless providers, as well as health care, insurance benefits and pharmaceutical companies. The company's combination of operations, data analytics, technology, sales and service provides a multi-dimensional approach to help companies solve service-related business challenges.

Karmaloop recently announced plans to raise nearly $30 million to fund a major international expansion just ahead of its 15th anniversary. Selko founded the company in his parent's basement in 2000, and since then has added several new brands, including the members-only flash sale site PLNDR, streetwear marketplace Kazbah, the ladies-only MissKL, Brick Harbor skate shop, its exclusive monthly delivery service Monark and the online verge culture lifestyle video channel KarmaloopTV, plus five private label clothing brands.

To shop now for the latest in streetwear for men and women from more than 500 brands, go to www.karmaloop.com.

About Karmaloop.com
Founded by Greg Selkoe in 2000 with headquarters in Boston, MA  and offices in NYC, LA and Copenhagen, Karmaloop has become the largest online streetwear retailer in the world, with over 500 brands, and selling in over 45 countries. Karmaloop Inc. encompasses several other websites including: KarmaloopTV.com, PLNDR.com, BoylstonTrading.com, BrickHarbor.com, MissKL.com and 5 private label clothing brands. The combined site traffic is over 8 million monthly unique visitors with an opt-in email list of 3.5 million.

About Vcare Technology
Vcare (www.vcaretec.com) is a leading provider of outsourced contact center services. Vcare helps clients build loyal customers as it provides customer service agents that identify with their clients' customers. Vcare's analytics service combines data generated from its contact centers with customer data to provide valuable insights about their client's customers.

SOURCE Karmaloop

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
The move in recent years to cloud computing services and architectures has added significant pace to the application development and deployment environment. When enterprise IT can spin up large computing instances in just minutes, developers can also design and deploy in small time frames that were unimaginable a few years ago. The consequent move toward lean, agile, and fast development leads to the need for the development and operations sides to work very closely together. Thus, DevOps become...
SYS-CON Media announced that Cisco, a worldwide leader in IT that helps companies seize the opportunities of tomorrow, has launched a new ad campaign in Cloud Computing Journal. The ad campaign, a webcast titled 'Is Your Data Center Ready for the Application Economy?', focuses on the latest data center networking technologies, including SDN or ACI, and how customers are using SDN and ACI in their organizations to achieve business agility. The Cisco webcast is available on-demand.
Datapipe has acquired GoGrid, a provider of multi-cloud solutions for Big Data deployments. GoGrid’s proprietary orchestration and automation technologies provide 1-Button deployment for Big Data solutions that speed creation and results of new cloud projects. “GoGrid has made it easy for companies to stand up Big Data solutions quickly,” said Robb Allen, CEO, Datapipe. “Datapipe customers will achieve significant value from the speed at which we can now create new Big Data projects in the clou...
IoT is still a vague buzzword for many people. In his session at @ThingsExpo, Mike Kavis, Vice President & Principal Cloud Architect at Cloud Technology Partners, discussed the business value of IoT that goes far beyond the general public's perception that IoT is all about wearables and home consumer services. He also discussed how IoT is perceived by investors and how venture capitalist access this space. Other topics discussed were barriers to success, what is new, what is old, and what th...
The Internet of Things (IoT) is rapidly in the process of breaking from its heretofore relatively obscure enterprise applications (such as plant floor control and supply chain management) and going mainstream into the consumer space. More and more creative folks are interconnecting everyday products such as household items, mobile devices, appliances and cars, and unleashing new and imaginative scenarios. We are seeing a lot of excitement around applications in home automation, personal fitness,...
Security can create serious friction for DevOps processes. We've come up with an approach to alleviate the friction and provide security value to DevOps teams. In her session at DevOps Summit, Shannon Lietz, Senior Manager of DevSecOps at Intuit, will discuss how DevSecOps got started and how it has evolved. Shannon Lietz has over two decades of experience pursuing next generation security solutions. She is currently the DevSecOps Leader for Intuit where she is responsible for setting and driv...
Dale Kim is the Director of Industry Solutions at MapR. His background includes a variety of technical and management roles at information technology companies. While his experience includes work with relational databases, much of his career pertains to non-relational data in the areas of search, content management, and NoSQL, and includes senior roles in technical marketing, sales engineering, and support engineering. Dale holds an MBA from Santa Clara University, and a BA in Computer Science f...
The Internet of Things (IoT) promises to evolve the way the world does business; however, understanding how to apply it to your company can be a mystery. Most people struggle with understanding the potential business uses or tend to get caught up in the technology, resulting in solutions that fail to meet even minimum business goals. In his session at @ThingsExpo, Jesse Shiah, CEO / President / Co-Founder of AgilePoint Inc., showed what is needed to leverage the IoT to transform your business. ...
Things are being built upon cloud foundations to transform organizations. This CEO Power Panel at 15th Cloud Expo, moderated by Roger Strukhoff, Cloud Expo and @ThingsExpo conference chair, addressed the big issues involving these technologies and, more important, the results they will achieve. Rodney Rogers, chairman and CEO of Virtustream; Brendan O'Brien, co-founder of Aria Systems, Bart Copeland, president and CEO of ActiveState Software; Jim Cowie, chief scientist at Dyn; Dave Wagstaff, VP ...
SYS-CON Events announced today that CodeFutures, a leading supplier of database performance tools, has been named a “Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. CodeFutures is an independent software vendor focused on providing tools that deliver database performance tools that increase productivity during database development and increase database performance and scalability during production.
SYS-CON Media announced today that PagerDuty has launched a popular blog feed on DevOps Journal. DevOps Journal is focused on this critical enterprise IT topic in the world of cloud computing. DevOps Journal brings valuable information to DevOps professionals who are transforming the way enterprise IT is done.
Cloud Technology Partners on Wednesday announced it has been recognized by the Modern Infrastructure Impact Awards as one of the Best Amazon Web Services (AWS) Consulting Partners. Selected by the editors of TechTarget's SearchDataCenter.com, and by votes from customers and strategic channel partners, the companies acknowledged by the Modern Infrastructure Impact Awards represent the top providers of cloud consulting services for AWS including application migration, application development, inf...
Today’s enterprise is being driven by disruptive competitive and human capital requirements to provide enterprise application access through not only desktops, but also mobile devices. To retrofit existing programs across all these devices using traditional programming methods is very costly and time consuming – often prohibitively so. In his session at @ThingsExpo, Jesse Shiah, CEO, President, and Co-Founder of AgilePoint Inc., discussed how you can create applications that run on all mobile ...
SYS-CON Events announced today Isomorphic Software, the global leader in high-end, web-based business applications, will exhibit at SYS-CON's DevOps Summit 2015 New York, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Isomorphic Software is the global leader in high-end, web-based business applications. We develop, market, and support the SmartClient & Smart GWT HTML5/Ajax platform, combining the productivity and performance of traditional desktop software ...
“We help people build clusters, in the classical sense of the cluster. We help people put a full stack on top of every single one of those machines. We do the full bare metal install," explained Greg Bruno, Vice President of Engineering and co-founder of StackIQ, in this SYS-CON.tv interview at 15th Cloud Expo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.