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SYS-CON MEDIA Authors: SmartBear Blog, Liz McMillan, Kevin Jackson, Peter Silva, Greg Wind

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Contact Centers Buy Connect First Platform for the Ease-of-Use but Stay for the Fanatical Service and Reliability

Companies looking to buy a new contact center platform often shop on price, platform and product features. It’s no different for customers of Connect First, the leading cloud-based contact center platform supplier in the market.

What is different, however, is how long customers stay with Connect First. Unlike most other contact center platform suppliers on the market, Connect First has a 97 percent customer retention rate.

This retention rate takes into account more than 500 customers that have contracted with Connect First since the company was founded in 2004. This 10-year customer satisfaction rate is supported by numerous customer service awards and accolades, including the 2013 APEX Customer Service Company of the Year Award.

“We have three basic tenants – make it easy for customers to implement and integrate with our Connect First platform, have the highest reliability and uptime for cloud platforms on the market and provide fanatical customer service and support,” said Dan Candee, COO, Connect First. “Customers that come to us from other cloud platform environments can see the difference. Our dedication and focus on our customer’s success is clear – it’s the Connect First way – and customers that experience this don’t want to lose it.”

In February 2014, Connect First received top ranking in 8 of 11 customer satisfaction categories in an independent research report of contact center vendors – outranking 3CLogic, 8x8, Cisco, Echopass, Five9, inContact, Interactive Intelligence, NewVoiceMedia and Verizon for satisfaction across a number of categories.

The survey is part of DMG Consulting’sCloud-Based Contact Center Infrastructure Market Report,” recognized worldwide as the most comprehensive analysis of the cloud-based contact center IT sector. Connect First was highest ranked in product, service and support, system upgrades, responsiveness to product enhancement requests, communication and overall vendor satisfaction. For a more in-depth look at the results of the study, and to view the report visit http://bit.ly/1oTW0h2.

About Connect First
Connect First helps businesses leverage cloud-based contact center platform technology to address customer relationship strategies, improve customer service and increase profits. Our robust platform is designed and supported by a team of highly experienced engineers, designers and business analysts, and backed up with personalized in-house customer care.

We customize solutions for clients that strategically address cloud routing, inbound ACD, outbound dialing, call tracking, IVR, voice broadcast, disaster recovery, predictive dialing, real-time telemetry, CDR reporting, TCPA compliance, live agent chat functions and more.

Visit us at www.connectfirst.com.
Follow us on Twitter at https://twitter.com/ConnectFirstInc.
Link in with us at https://www.linkedin.com/company/connectfirstinc.

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