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SYS-CON MEDIA Authors: Elizabeth White, Carmen Gonzalez, PagerDuty Blog, Liz McMillan, XebiaLabs Blog

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CORRECTING and REPLACING Tiburon Completes Record Number Year-to-Date Client Go-Lives and Major Upgrades

The company name in the MECC header should read: Metropolitan Emergency Communications Consortium...(instead of Metropolitan Emergency Consortium Communications...).

The corrected release reads:

TIBURON COMPLETES RECORD NUMBER YEAR-TO-DATE CLIENT GO-LIVES AND MAJOR UPGRADES

Tiburon, Inc., a portfolio company of The Gores Group and a leading provider of public safety software solutions, today announced several significant client go-lives and upgrades representing a strong start to 2014.

Tiburon has been working closely with its clients in partnership to ensure the successful completion of both new system go-lives and major system upgrades. These clients, along with many contributors at Tiburon, are celebrating the success of their joint efforts:

Valley Communications; the Regional 9-1-1 Center for South King County, Washington

Valley Communications successfully went live on Tiburon CAD: CommandCAD Edition v2.8, MobileCOM, Mapping, Data Warehouse and WebBROWSER with the following major interfaces: Radio Push to Talk Display, Alphanumeric Paging Notifications, State I/F – interface to state message switch, UDS – Unified Data Stream and a PSAP message I/F – allowing messaging between PSAPs within King County, And AVL. “The go-live was so boring – it was FABULOUS,” said Lora Ueland, RPL, Executive Director, Valley Communications. Located in Kent, Washington, Valley Communications Center is the Regional 9-1-1 Center that provides emergency communications services to communities of South King County, Washington. The county covers 380 square miles and the Center serves approximately 700,000 citizens.

Porter County 911 Department, Indiana

Porter County 911 Department successfully completed their upgrade to Tiburon CAD: CommandCAD Edition 2.8. Porter County is located east of Chicago, Illinois in the town of Valparaiso, Indiana and has been a Tiburon client since 1998. They provide police and fire service for 172,000 residents over 160 square miles. The 9-1-1 Center handles approximately 500 calls/day, totaling 182,000 police and fire calls-for-service per year.

Fond Du Lac County, Wisconsin

County staff, along with the onsite/remote Tiburon go-live team successfully migrated Fond du Lac County from older mobile data terminals to Tiburon Mobile: MobileCOM Edition 5.3. Fond du Lac is a long-term Tiburon client since 1994. The Fond du Lac County system is a multi-agency Computer-aided Dispatch, Records Management Systems, Civil Management System and now MobileCOM site that services Fond du Lac County and 4 Cities (Fond du Lac, North Fond du Lac, Ripon, Waupun). Fond Du Lac County has a population of 101,633.

East Hampton Police Department, New York

On Wednesday, March 18, East Hampton PD staff, along with the onsite/remote Tiburon go-live team successfully migrated East Hampton to the latest Tiburon RMS: Total Enforcement Edition. East Hampton is located in southeastern Suffolk County, NY, at the eastern end of Long Island. East Hampton has been a Tiburon Records Management user since 2004. Many thanks as well to Tiburon’s partner, Total Technology Solutions, who were involved with the hardware support for this project.

Fife Police Department, Washington

Phase 1 of Fife Police Dept., WA Hosted Tiburon CAD: DispatchNow CAD and Mobile proudly went live on Feb 4, 2014. The project consisted of 4 CAD Hosted Clients, 67 Mobile clients installed in vehicles, State Interface via middleware partner Commsys, Reports, Notifications Server, and Power RMS integration.

Phase 2 is already underway to include Tiburon RMS: Total Enforcement Edition implementation and integration with Tiburon CAD: DispatchNow Edition.

Metropolitan Emergency Communications Consortium (MECC), Ohio goes live in a record 90 days

Mifflin Township Tiburon CAD: DispatchNow CAD and Mobile suite went live on January 27, 2014 in a record 90 days from contract signing to meeting the Agency’s need to support multiple communities. The new system has many new and enhanced capabilities including dispatching the closest unit to an emergency location by using Advanced Vehicle Location (AVL) technology. Details of the project include a centralized Datacenter in Columbus for the servers, 2 full time sites MECC and Licking County 911, Multi-agency implementation: Fire, EMS and Police; 14 CAD clients, 87 Mobile clients, WebCAD, Notifications Server and Tiburon Reports; and several interfaces: AVL Interface to AirLink and RocketPort GPS Modems, RMS XML interface to EmergiData’s RescueMedic application, FireHouse, Locution Station Alerting, Paramount, and Pictometry; Custom SQL Views, and a complete Training system mirroring the productions system’s CAD configuration. The 2 sites use separate Paramount licenses and separate 911 systems; however, Tiburon was able to configure them seamlessly into the single CAD system. The system was purchased with help from a federal grant, and used to dispatch agencies from six jurisdictions including: Mifflin Township, Jefferson Township, the City of Whitehall, Truro Township, and Violet Township. Since go-live, Mifflin Township has purchased further production Mobile client licenses and expanded the Training system. “Implementing a new system of this scale and magnitude, under a tight deadline, was not an easy task. It resulted from unprecedented teamwork between elected officials, fire chiefs and 911 center administrators. It was implemented by dozens of staff members representing emergency services, 911 dispatching, IT and project management. Tiburon delivered on its commitment and we are excited about our long-term partnership. The new technology supporting MECC and Licking County will help our agencies protect our communities for many years to come,” said Frederick Kauser, Deputy Fire Chief, Mifflin Township Division of Fire - on behalf of the Metropolitan Emergency Communications Consortium.

“High client satisfaction is our primary goal at Tiburon and can only be achieved through absolute team commitment. Our deployment and implementation teams are the best in the industry and I’m very proud of everyone’s contribution to each client’s successful project,” said Jonathan Huberman, President and CEO of Tiburon.

About Tiburon

Established in 1980, Tiburon, Inc. is a leading provider of integrated computer-aided dispatch (CAD), mobile, records management system (RMS) and analytics solutions to the public safety and security industry and the innovative provider of the Public Safety as a Service (PSaaS) platform. The company also offers fully integrated solutions for field reporting, corrections management, NIEM-compliant data sharing and related implementation services for any size or type of agency or firm. From mission-critical conditions to daily operations, across complex multi-agency and multi-jurisdictional environments, Tiburon’s partnership and technology helps clients save lives, optimize resources, and improve property saving and protective services. For more information, visit www.tiburoninc.com or call (800) 428-5534.

About The Gores Group

The Gores Group, founded in 1987 by Alec Gores, is a global investment firm focused on acquiring controlling interests in mature and growing businesses which can benefit from the firm's operating experience and flexible capital base. The firm combines the operational expertise and detailed due diligence capabilities of a strategic buyer with the seasoned M&A team of a traditional financial buyer. Over its 25 year history, The Gores Group has become a leading investor having demonstrated a reliable track record of creating value in its portfolio companies alongside management. Headquartered in Los Angeles, The Gores Group maintains offices in Boulder, CO, and London. For more information, please visit www.gores.com.

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