|By Business Wire||
|April 14, 2014 10:22 AM EDT||
Today RelayHealth Financial™ announced it has received the NorthFace ScoreBoard AwardSM in recognition of excellence in customer service and support for its RelayAssurance™ and RelayClearance™ revenue cycle management solutions. This marks the sixth consecutive year that RelayHealth Financial has earned the award, presented annually by Omega Management Group Corp. to companies who exceeded expectations in customer satisfaction for the prior calendar year, as rated solely by their own customers. Omega specializes in providing customer experience management (CEM) services that boost revenue and profits by improving customer satisfaction and loyalty.
“The NorthFace ScoreBoard Award recognizes organizations that center their existence on a deep commitment to exceeding customer expectations,” said John Alexander Maraganis, President and CEO of Omega. “This is a truly objective benchmark of excellence for RelayHealth Financial, because our unique ‘customer-only vote’ criteria reflect success in cultivating profitable, long-term customer relationships.”
Omega created the NorthFace ScoreBoard Award program in 2000 to recognize organizations who offer exemplary service to their customers. Such a customer-centric culture is the goal of establishing a customer experience management strategy, which is built on the principles of respect, empowerment and trust in others that helps companies acquire, retain, grow and win-back customers.
“Our customers’ voice is the most important thing to us,” said Dave Mason, Senior Vice President and General Manager of RelayHealth Financial. “We depend on our customers’ input, feedback, and critiques to enhance everything we do for them, from products to professional services to customer service. Receiving this award for six straight years validates our approach and our team’s dedication to forging lasting relationships that benefit our customers.”
This is the latest in a series of recent accolades and accomplishments for RelayHealth Financial related to quality and service. In January, its AhiQa patient access and registration QA solution earned “Category Leader” recognition in the “2013 Best in KLAS Awards” annual report. In October, in the largest-ever revenue cycle management opinion poll ever, conducted by Black Book™, providers named RelayHealth Financial number one in customer satisfaction, and the number one revenue cycle solution. In November, the company was first to market with ICD-10 readiness and end-to-end testing – a full year ahead of the government deadline.
For more information on McKesson RelayHealth Financial’s solutions, visit our Web site at http://www.relayhealth.com/solutions/financial-solutions, learn from our experts at the RelayHealth blog, follow us on Twitter at @RelayHealth, or visit the RelayHealth Facebook page.
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About McKesson RelayHealth Financial
Every day across America, more than 2,000 hospitals and health systems rely on RelayHealth to help them process over 5 million patient claims, worth over $1.1 trillion annually. Our broad array of revenue cycle management solutions use the power of the cloud and big data to help healthcare professionals make better financial decisions for their organizations and patients, right at the point of care. Nobody does more than RelayHealth to bring healthcare connections to life. For more information, visit http://www.relayhealth.com/solutions/financial-solutions.
About McKesson Corporation
McKesson Corporation, currently ranked 14th on the FORTUNE 500, is a healthcare services and information technology company dedicated to making the business of healthcare run better. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. McKesson helps its customers improve their financial, operational, and clinical performance with solutions that include pharmaceutical and medical-surgical supply management, healthcare information technology, and business and clinical services. For more information, visit us at www.mckesson.com.
Tags: McKesson, McKesson Health Solutions, RelayHealth, Revenue Cycle, Revenue Cycle Management, Customer Service, Awards, Omega Management, NorthFace ScoreBoard