SYS-CON MEDIA Authors: Yeshim Deniz, Elizabeth White, Sean Houghton, Glenn Rossman, Ignacio M. Llorente

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Frontier Communications’ Frontier Secure Customer Service Center is Open and Hiring

Frontier Secure has hired 50 employees to date and looks to hire approximately 150 more

Frontier Communications’ (NASDAQ:FTR) newest customer service center, focused on supporting customers of its Frontier Secure business unit, has opened in the Eastbay Technology Park, Building D, in Provo, Utah.

Frontier Secure has hired 50 employees to date and looks to hire approximately 150 more, according to Juanita Meske, Director of Customer Contacts for the Center.

Ms. Meske brings more than 22 years of telecommunications experience to her role, having held positions with McCaw Communications (Cellular One), AT&T Wireless and XO Communications in Sales and Service, District Retail Sales Manager, Director of the Credit & Collections Call Center, Accounts Receivable & Billing Manager. Her experience includes Service Delivery Director at inContact and as a Charter Sales professional at the first Tiffany & Company store in Salt Lake City where she became a #1 Sales Professional and a member of the Million Dollar Sales Club. Most recently she was Customer Service Manager at the largest NBC affiliate in the Intermountain area, KSL Television/Deseret Digital Media/Deseret News.

Ms. Meske is active in the community and involved with the United Way of Utah, Boys & Girls Club and the Leadership Utah Alumni Board. She is a past member of the Nordstrom Customer Service Advisory Board.

When asked why someone should apply to join TEAM FRONTIER, Ms. Meske replied, “Frontier is an innovative employer that wants to enhance your career, your financial security and your family life. We create unique, inspiring work environments so employees can bring Peace of Mind to every residential and business customer’s digital life.” Frontier offers competitive compensation, incentives, rich vacation and excellent employee benefits. Ms. Meske notes that the company is actively hiring and is currently seeking candidates for the following positions:

  • Recruiter
  • Customer Contact Advisors and Supervisors
  • Technical Support Agents and Supervisors
  • ISP (Internet Service Provider) Account Executive
  • Small Business Sales and Service Coordinators

All job postings are available at www.frontier.com/careers.

Employees at the Provo, Utah center are dedicated to protecting a customer’s digital life with all the benefits of Frontier Secure Computer Security, Backup & Sharing, and Premium Technical Support products as well as Personal Multi-Device Protection offering repair/replacement coverage for computers, laptops, Tablets, eReaders and gaming consoles of most brands of any age.

Frontier Communications’ workforce is 100 percent U.S.-based and military veterans, reservists and their family members comprise 11 percent of the workforce. Frontier Communications is a "Top 100" 2014 Military Friendly Employer® and has numerous partnerships focused on hiring military veterans and family members, including The 100,000 Jobs MissionThe Employer Partnership of the Armed Forces, Joining Forces and other organizations dedicated to offering employment opportunities to those who serve.

Frontier Communications is an Equal Opportunity Employer, and makes employment decisions without regard to race, color, creed, religion, sex, national origin, age, marital status, disability, sexual orientation, veteran status or any other legally protected class.

Any applicant who is unable to use Frontier’s electronic system at www.frontier.com/careers to express an interest in employment because of a disability or the use of incompatible assistive technologies may email their resume and cover letter to [email protected]. Please indicate the requisition number of the position you are interested in being considered for in your cover letter.

About Frontier Communications
Frontier Communications Corporation (NASDAQ:FTR) offers broadband, voice, satellite video, wireless Internet data access, data security solutions, bundled offerings, specialized bundles for residential customers, small businesses and home offices and advanced communications for medium and large businesses in 27 states. Frontier's approximately 13,650 employees are based entirely in the United States. More information is available at www.frontier.com.

 

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