SYS-CON MEDIA Authors: Pat Romanski, Adine Deford, Cynthia Dunlop, Harry Trott, Xenia von Wedel

News Feed Item

SERVICE MANAGEMENT GROUP (SMG) PROMOTES CHRIS EGAN TO PRESIDENT AND CHIEF OPERATING OFFICER

KANSAS CITY, Mo., April 16, 2014 /PRNewswire-iReach/ -- Service Management Group, Inc. (SMG) has announced the promotion of Chris Egan to President and COO. Egan oversees client services, research, and sales. Chairman and CEO Andy Fromm continues to focus on product innovation and global expansion while remaining accessible to clients.

(Photo: http://photos.prnewswire.com/prnh/20140415/73623)

According to Fromm, Egan's promotion comes at a time when the company is experiencing tremendous growth. SMG has topped 200 employees and plans to add 50 more employees in 2014. Fromm attributes much of that success to Egan's leadership. SMG has grown substantially in the last three years through the continued development of long-term relationships as well as new partnerships with leading companies in the multi-unit restaurant, retail, grocery and convenience store industries. Likewise, SMG's 2012 acquisition of Locately, the leading location analytics and location-targeted mobile surveys firm, helped add more competitive and behavioral insights that impact operations and brand management for existing clients.

"The Locately acquisition has been a significant growth engine for both our core business and custom research. It also made us relevant to consumer packaged good companies," says Fromm. "That acquisition would not have happened without Chris."

SMG's client portfolio includes more than 300 brands doing business across the globe. With the strength of SMG's customer experience and employee engagement measurement platforms, Fromm and Egan say it's easier to glean relevant insights for clients to increase sales and improve their bottom line. SMG plans to accelerate its global footprint with existing services and continue to evaluate and develop new, intuitive technologies, such as SMG's new SurveyMini mobile app, to help SMG clients meet the needs of their customers.

"The entire SMG team is focused on our clients' success. Last year we grew 20 percent based on long-standing relationships with current clients, our innovative technology and our service model. We work side by side with our client partners to turn data into actionable insights that drive their business," Egan says.

Prior to joining SMG, Egan was a Principal at The Boston Consulting Group (BCG), where he advised consumer retail, restaurant and packaged goods companies on topics including strategy, service models, customer experience, consumer insight and pricing. Before joining BCG, Egan was a senior brand strategist at Intel, where he directed worldwide branding efforts for the Pentium and Celeron brands and managed the development of the Centrino brand. Egan earned an MBA from the Kellogg School of Management. 

About Service Management Group:

SMG has established itself as a leader in driving business results through improved customer loyalty and employee engagement. Its innovative and proprietary data collection, reporting and insight tools allow SMG to collect and evaluate more than 90 million consumer surveys annually in 86 countries, 40 languages and for more than 300 brands. SMG is headquartered in Kansas City, Missouri and has offices in Boston, London and Tokyo.

Media Contact: Susan McCabe, SMG, 913.219.8623, [email protected]

News distributed by PR Newswire iReach: https://ireach.prnewswire.com

SOURCE Service Management Group, Inc.

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
The 4th International DevOps Summit, co-located with16th International Cloud Expo – being held June 9-11, 2015, at the Javits Center in New York City, NY – announces that its Call for Papers is now open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's large...
Cultural, regulatory, environmental, political and economic (CREPE) conditions over the past decade are creating cross-industry solution spaces that require processes and technologies from both the Internet of Things (IoT), and Data Management and Analytics (DMA). These solution spaces are evolving into Sensor Analytics Ecosystems (SAE) that represent significant new opportunities for organizations of all types. Public Utilities throughout the world, providing electricity, natural gas and water,...
The security devil is always in the details of the attack: the ones you've endured, the ones you prepare yourself to fend off, and the ones that, you fear, will catch you completely unaware and defenseless. The Internet of Things (IoT) is nothing if not an endless proliferation of details. It's the vision of a world in which continuous Internet connectivity and addressability is embedded into a growing range of human artifacts, into the natural world, and even into our smartphones, appliances, a...
15th Cloud Expo, which took place Nov. 4-6, 2014, at the Santa Clara Convention Center in Santa Clara, CA, expanded the conference content of @ThingsExpo, Big Data Expo, and DevOps Summit to include two developer events. IBM held a Bluemix Developer Playground on November 5 and ElasticBox held a Hackathon on November 6. Both events took place on the expo floor. The Bluemix Developer Playground, for developers of all levels, highlighted the ease of use of Bluemix, its services and functionalit...
Some developers believe that monitoring is a function of the operations team. Some operations teams firmly believe that monitoring the systems they maintain is sufficient to run the business successfully. Most of them are wrong. The complexity of today's applications have gone far and beyond the capabilities of "traditional" system-level monitoring tools and approaches and requires much broader knowledge of business and applications as a whole. The goal of DevOps is to connect all aspects of app...
When an enterprise builds a hybrid IaaS cloud connecting its data center to one or more public clouds, security is often a major topic along with the other challenges involved. Security is closely intertwined with the networking choices made for the hybrid cloud. Traditional networking approaches for building a hybrid cloud try to kludge together the enterprise infrastructure with the public cloud. Consequently this approach requires risky, deep "surgery" including changes to firewalls, subnets...
Want to enable self-service provisioning of application environments in minutes that mirror production? Can you automatically provide rich data with code-level detail back to the developers when issues occur in production? In his session at DevOps Summit, David Tesar, Microsoft Technical Evangelist on Microsoft Azure and DevOps, will discuss how to accomplish this and more utilizing technologies such as Microsoft Azure, Visual Studio online, and Application Insights in this demo-heavy session.
DevOps is all about agility. However, you don't want to be on a high-speed bus to nowhere. The right DevOps approach controls velocity with a tight feedback loop that not only consists of operational data but also incorporates business context. With a business context in the decision making, the right business priorities are incorporated, which results in a higher value creation. In his session at DevOps Summit, Todd Rader, Solutions Architect at AppDynamics, discussed key monitoring techniques...
How do APIs and IoT relate? The answer is not as simple as merely adding an API on top of a dumb device, but rather about understanding the architectural patterns for implementing an IoT fabric. There are typically two or three trends: Exposing the device to a management framework Exposing that management framework to a business centric logic Exposing that business layer and data to end users. This last trend is the IoT stack, which involves a new shift in the separation of what stuff happe...
The 3rd International Internet of @ThingsExpo, co-located with the 16th International Cloud Expo - to be held June 9-11, 2015, at the Javits Center in New York City, NY - announces that its Call for Papers is now open. The Internet of Things (IoT) is the biggest idea since the creation of the Worldwide Web more than 20 years ago.
The Internet of Things is tied together with a thin strand that is known as time. Coincidentally, at the core of nearly all data analytics is a timestamp. When working with time series data there are a few core principles that everyone should consider, especially across datasets where time is the common boundary. In his session at Internet of @ThingsExpo, Jim Scott, Director of Enterprise Strategy & Architecture at MapR Technologies, discussed single-value, geo-spatial, and log time series dat...
An entirely new security model is needed for the Internet of Things, or is it? Can we save some old and tested controls for this new and different environment? In his session at @ThingsExpo, New York's at the Javits Center, Davi Ottenheimer, EMC Senior Director of Trust, reviewed hands-on lessons with IoT devices and reveal a new risk balance you might not expect. Davi Ottenheimer, EMC Senior Director of Trust, has more than nineteen years' experience managing global security operations and asse...
The Internet of Things will greatly expand the opportunities for data collection and new business models driven off of that data. In her session at @ThingsExpo, Esmeralda Swartz, CMO of MetraTech, discussed how for this to be effective you not only need to have infrastructure and operational models capable of utilizing this new phenomenon, but increasingly service providers will need to convince a skeptical public to participate. Get ready to show them the money!
The Internet of Things will put IT to its ultimate test by creating infinite new opportunities to digitize products and services, generate and analyze new data to improve customer satisfaction, and discover new ways to gain a competitive advantage across nearly every industry. In order to help corporate business units to capitalize on the rapidly evolving IoT opportunities, IT must stand up to a new set of challenges. In his session at @ThingsExpo, Jeff Kaplan, Managing Director of THINKstrateg...
SYS-CON Media announced that Centrify, a provider of unified identity management across cloud, mobile and data center environments that delivers single sign-on (SSO) for users and a simplified identity infrastructure for IT, has launched an ad campaign on Cloud Computing Journal. The ads focus on security: how an organization can successfully control privilege for all of the organization’s identities to mitigate identity-related risk without slowing down the business, and how Centrify provides ...