SYS-CON MEDIA Authors: Adine Deford, Cynthia Dunlop, Harry Trott, Xenia von Wedel, Peter Silva

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1to1 Media 30-Minute Webcast: Vonage Shares its Secrets for Becoming "America's Favorite Service Team"

1to1 Media and Vonage to unveil how listening and customer feedback are essential elements to their customer service success.

STAMFORD, Conn., April 25, 2014 /PRNewswire/ -- Quality customer service is the cornerstone of every successful business, but finding organizations with all the necessary qualities for delivering exceptional service is rare. Vonage, the 2014 Stevie Awards winner for "Favorite Customer Service," is successfully delivering those standards of excellence in service. On Wednesday, April 30th at 2pm EST 1to1 Media's Editor-in-Chief Mila D'Antonio will sit down with Rob Sutton, vice president, Global Operations, Customer Care at Vonage, for an in-depth webcast interview in about the company's strategies for success.

Vonage builds on the key components of effective listening and customer feedback to continuously innovate the customer experience. Its commitment to provide excellent customer service to every customer has garnered financial results and media attention. The communications services provider earned two 2014 Stevie Awards this past February where the company dominated the telecommunications category, winning the majority of 430,000 votes for "Favorite Customer Service." Vonage also received the Silver Stevie® Award for "Customer Service Department of the Year" in the telecommunications category.

Recognizing the communication services provider's recent success, 1to1 Media is featuring an interview and Q&A session with Vonage to highlight the insights and lessons-learned about using the customer experience as a competitive advantage. In this complimentary 30-minute webcast, attendees will learn the secrets to Vonage's success and methods to transform service organizations, such as:

  • Unique training and development tips to keep service teams meeting high quality standards
  • Next-level advice for delivering "wow" customer service
  • Winning strategies for capturing and acting on customers' feedback

To attend the complimentary Take30 webinar and to ask Rob Sutton a question, visit: http://go.1to1media.com/vonagesecrets-pr

For more information about Vonage, visit: http://www.vonage.com/

About 1to1 Media

1to1® Media is an online resource dedicated to helping organizations across the globe realize the greatest value from their customer base. We provide content and resources that help senior executives to drive change and make customer-based initiatives the centerpiece of their growth strategy.1to1 Media's Weekly Digest explores the best practices, trends, and developments from companies that are using customer initiatives to drive bottom-line impact. 1to1 Media combines thought leadership, field experience, and editorial expertise to deliver the content needed by our audience of more than 130,000 decision-makers. 1to1 Media is the independent publishing division of Peppers & Rogers Group, a TeleTech company. www.1to1media.com

SOURCE 1to1 Media

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