SYS-CON MEDIA Authors: Cynthia Dunlop, Xenia von Wedel, Peter Silva, Glenn Rossman, Ava Smith

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Accolade Enhances Consumer Healthcare Engagement Service with Acquisition of konciergeMD

Accolade has acquired konciergeMD, a software company based in Newtown Square, Pa., to enhance its leading consumer healthcare engagement service. The service is designed to help people get the right, high-quality care while improving their healthcare experience and lowering costs for large employers, payers and Accountable Care Organizations.

konciergeMD offers an innovative and robust technology platform that will enable Accolade to provide more flexible, multi-channel options for consumers to collaborate with their personal Accolade Health Assistant® and providers. With the konciergeMD acquisition, Accolade also gains critical software design and development talent to accelerate innovation and improve productivity.

“Today, every stakeholder who’s at risk for managing healthcare costs is looking for ways to improve the consumer experience,” said Accolade CEO Tom Spann. “Our whole business is built around effectively engaging individuals and family members so that they get the right care the first time, and konciergeMD is perfectly aligned with that mission. They bring a talented team of software engineers who not only have proven their ability to rapidly deliver products with a great user experience, but who also care as much as we do about improving healthcare in this country.”

Accolade will incorporate konciergeMD’s technology into its proprietary engagement model, enhancing decision support capabilities for hundreds of Accolade Health Assistants across the country and driving better collaboration with providers as part of the total care team. Health Assistants are highly trained professionals who handle any benefits, administrative or clinical support questions that consumers may have, serving as a trusted ally and critical decision support resource.

“We founded konciergeMD with an audacious goal: To improve patient health by harnessing the power of modern web and mobile technologies to engage, support and educate patients and their care teams,” said Vijay Khanna, konciergeMD founder and CEO. “We’re thrilled to continue that mission as part of Accolade, especially as the market transforms toward more value-based, consumer-centered care. Accolade has proven its ability to drive both savings and consumer delight by building trust-based relationships and influencing decisions at the time of need. The combination of our two companies is a game-changer and will enable a new generation of personalized consumer engagement that’s human-powered and supported by the best analytics and technologies.”

About Accolade

Accolade is an innovative consumer engagement company, dedicated to helping people get the right care while improving their healthcare experience and lowering costs for large employers, payers and Accountable Care Organizations. Our Accolade Health Assistants® take the time to get to know individuals, understanding the context of their healthcare decisions, building trust and influencing decisions as they navigate the complex healthcare system. By integrating leading technology, analytics and clinical decision support, we’re able to create personalized engagement and care plans for every client. The result is far better engagement levels, satisfaction, savings and health outcomes than any other solution on the market.

About konciergeMD

konciergeMD is a first-of-its-kind, cloud-based consumer engagement company, singularly focused on helping patients and their families work more closely with their care team to improve outcomes. konciergeMD’s Online Care Center works in conjunction with Primary Care to move the needle towards improved care plan adherence and “closing the loop” by leveraging intuitive and immersive web and mobile technologies that delight patients and their caregivers.

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