|By Business Wire||
|April 29, 2014 09:04 AM EDT||
Dialog Direct, an integrated marketing solution and customer care provider, has announced that TMC and CUSTOMER magazine have named Dialogue Marketing on its CUSTOMER 29th Annual Top 50 Teleservices Agencies Ranking for 2013. Dialogue Marketing became part of Dialog Direct in January 2014.
The annual Top 50 Teleservices Agencies Ranking began in 1986 and recognizes the top inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound. Teleservices agencies are ranked for being the largest companies in the industry as measured by the amount of billable teleservices minutes completed during the past year.
“This ranking reflects Dialogue Marketing’s growth based upon our ability to consistently deliver ideal customer experiences for our clients,” said Dialog Direct Chief Strategy and Innovation Officer Pete Schmitt. “Our goal has never been to be the largest customer service outsource provider, but to be the best at customizing solutions for our clients that create WOW experiences. We appreciate the recognition from TMC.”
“The editors of CUSTOMER have ranked Dialogue Marketing as a Top 50 Teleservices Agency because they were able to document through verification letters from their telecommunications carriers that they are one of the largest outsourced call center providers in the industry,” said Rich Tehrani, CEO, TMC. “This ranking is truly the benchmark for choosing large-size, large-capacity teleservices agencies.”
The Top 50 Teleservices Agencies Inbound, Outbound and Interactive rankings are published online and in the April 2014 issue of CUSTOMER magazine.
For more information, please visit www.tmcnet.com.
About Dialog Direct
Dialog Direct is a leading provider of end-to-end marketing and customer engagement solutions that create WOW experiences between brands and their business and consumer customers. The company specializes in customer insight, digital and direct marketing, e-commerce and fulfillment and customer service and sales to enhance each stage of the customer lifecycle and build long-term customer relationships.
To learn more visit: www.dialog-direct.com
About CUSTOMER Magazine
Since 1982, CUSTOMER magazine has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper. CUSTOMER has served as THE leading publication in helping the industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. CUSTOMER reaches 250,000 readers every month. Please visit www.customer.tmcnet.com.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, CUSTOMER and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading B2B communications event, as well as industry events including: 3D Printing Conference & Expo, Asterisk World, AstriCon, CVx ChannelVision Expo, Cloud4SMB Expo, DevCon5 - HTML5 & Mobile App Developers Conference, M2M Evolution Conference & Expo, Mobile Commerce Zone Conference & Expo, SecureIT, StartupCamp, Super Wi-Fi Summit, SIP Trunking-Unified Communications Seminars, Wearable Tech Conference & Expo, WebRTC Conference & Expo, and more. Visit TMC Events for additional information. Please visit www.tmcnet.com.