SYS-CON MEDIA Authors: Liz McMillan, Sean Houghton, Glenn Rossman, Ignacio M. Llorente, Xenia von Wedel

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FlightView’s Flight Notifications for Business (FNB) Helps Travel Companies Deliver Exceptional Customer Care

More than 130,000 flights were cancelled in North America this past winter, and a third of the flights that actually took off were delayed, according to FlightView, the day-of-travel information company. Along with wreaking havoc on travelers, this winter’s disruptions forced airlines, travel agencies and other travel providers to burn thousands of hours monitoring and rebooking their customers’ flights, and notifying travelers of the changes.

FlightView’s Flight Notifications for Business (FNB) is a new-and-improved flight alert system which empowers travel companies to provide critical travel information to their customers and agents, and gives them a head start to remedy interrupted travel plans. FlightView’s FNB’s easy to use Application Programming Interface (API) gives travel management companies, online travel agents and other travel providers timely push notifications on the flights that matter to their customers, and business.

“Travel providers are expected to have fast access to all of the important day-of-travel information their customers need,” said Mike Benjamin, CEO of FlightView. “And when there’s a flight delay or cancellation, the best in the business are quickly booking the next flight, ride or room to keep their customers’ travel plans on track.”

Real-time, accurate flight information is critical. FlightView’s FNB gives travel providers exactly what they need in order to deliver outstanding service to their customers, without putting a burden on their own businesses. This includes:

1. Speed. FlightView’s consistently the first to find and alert travel providers and other customers about delays, cancellations and other important changes. This immediate and incredibly accurate insight gives travel providers the edge when it comes to keeping customers informed, and quickly changing travel plans.

2. Selection and savings. FlightView provides real-time information on every flight imaginable – but unlike other data providers, gives customers the flexibility to track and pay only for flights that their end-users actually take, saving time and money.

3. Simplicity. Developers know how complicated some APIs can be – especially those that have been cobbled together with incremental additions over time. FlightView’s API is among the easiest out there: the content of the notification clearly states what the alert is for, contains simple alert text that can be pasted directly into a customer alert message, and the JSON format is clear, concise and easy to parse.

FNB makes it easy for travel providers to register a set of flights, and receive notifications on updates that they can quickly push through email, text and/or native mobile alerts anytime there’s a meaningful change in flight status. These real-time updates give travel providers and their customers the insight they need to change travel plans, or alert family, colleagues and others about itinerary changes.

Many of the world’s most well-known travel providers already use FlightView’s data to deliver the best travel experience for their customers and improve operational efficiency. For more information, visit www.flightview.com.

About FlightView

FlightView is the recognized provider of the most accurate, real-time flight information solutions for the aviation and travel industries. FlightView's Dispatch and FVXML products help aviation and travel professionals achieve superior customer service with actionable real-time information. FlightView's information displays can be seen at airport terminals and on the Web sites of the largest major airports, airline and travel companies. FlightView's software services and solutions are relied upon by the US government, the world's largest airlines, airports, aviation and travel professionals, ground transportation companies and news outlets. Founded in 1981, and headquartered in Boston, Massachusetts, FlightView has more than 20 years of experience in building and supporting mission critical systems for the FAA and the Volpe Center. To access real-time flight information online, visit FlightView Flight Tracker or FlightView Mobile Flight Tracker.

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