SYS-CON MEDIA Authors: Sean Houghton, Glenn Rossman, Ignacio M. Llorente, Xenia von Wedel, Peter Silva

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PatientPoint® to Provide Digital Check-in Technology Through athenahealth Marketplace

PatientPoint®, a provider of patient engagement and care coordination solutions, today announced a partnership with athenahealth as part of athenahealth’s More Disruption Please (MDP) program. Together, the companies will link athenahealth’s growing network of more than 52,000 health care providers with PatientPoint’s services as a preferred digital check-in solution. This partnership will offer athenahealth clients best-in-class digital check-in technology to streamline registration and collections processes, enhance the patient experience, and drive net new practice revenues.

While electronic claim submission and electronic remittance payment posting have helped providers better manage the revenue cycle, capturing accurate patient registration and billing information continues to strain practice operations. PatientPoint’s digital check-in technology increases collections and facilitates a higher clean claim rate by capturing patient-reported data—saving staff hours of follow-up with payers and patients. The self-service tablet enables patients to expedite the time-intensive check-in and registration process by automating the capture of their demographic and intake data as well as consent for signature forms and payment collection. PatientPoint’s digital check-in also supports medication management, and dynamically renders preventive health screenings and assessments, helping to streamline the clinical workflow and create more informed interventions at the point of care.

PatientPoint’s digital check-in technology not only drives efficiency around revenue cycle management, but also strengthens the partnership between care providers and patients,” said Lee Hambright, chief commercial and alliance officer, PatientPoint. “New payment and care models require providers to optimize practice workflow and improve patient outcomes, and the integration between athenahealth’s services and PatientPoint’s digital check-in solution uniquely supports both the administrative and clinical needs to achieve improved health outcomes.”

Athenahealth is a cloud-based services company, with a vision to build an information backbone to help make health care work as it should. Through the MDP program, athenahealth is accelerating high-value innovation via the cloud, providing new services to help providers thrive in the face of industry change and pressure. MDP partners with innovators, entrepreneurs, companies, investors, and individuals—those who are passionate about overthrowing established approaches in health care that simply aren’t working, aren’t good enough, or aren’t advancing the industry. Unlike other health care startup incubators, MDP invites qualified companies like PatientPoint to gain access to the more than 52,000 providers that are already plugged into athenahealth’s cloud-based network.

“We selected PatientPoint for the athenahealth Marketplace because of their market presence, experience, and longevity in providing patient-facing, self-service solutions,” said Kyle Armbrester, vice president of business development, athenahealth. “PatientPoint is one of the leaders in digital check-in technology within the hospital as well as within the ambulatory space, and we are excited to partner with them so we can both leverage our core competencies to drive greater value for our clients and their patients.”

The PatientPoint and athenahealth partnership will position providers for a smooth transition toward value-based care, beginning with the critical step of maximizing point-of-care patient engagement opportunities.

About PatientPoint®

PatientPoint® is the leader and innovator of patient and physician engagement solutions at the point of care. PatientPoint award-winning education programs and Care Coordination Platform drive meaningful outcomes for patients, healthcare providers and program sponsors. From primary care to specialty practices, from urgent care clinics to hospitals, during appointments or on-the-go, PatientPoint integrated solutions provide a continuous patient experience that helps providers close gaps in care, drive adherence and increase patient satisfaction. PatientPoint serves more than 61,000 physicians across all programs and more than 750 hospitals, and impacts over 456 million patient and caregiver exposures annually. Learn more at www.patientpoint.com.

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