SYS-CON MEDIA Authors: Doug Masi, Mat Mathews, PR.com Newswire, David Smith, Tim Crawford

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CORRECTING and REPLACING LiveOps Launches LiveOps Voice Advantage and LiveOps Outbound Advantage on Salesforce1 AppExchange, the World's Leading Business Apps Marketplace

Please replace the release dated Apr. 23, 2014 with the following corrected version due to multiple revisions.

The corrected release reads:

LIVEOPS LAUNCHES LIVEOPS VOICE ADVANTAGE AND LIVEOPS OUTBOUND ADVANTAGE ON SALESFORCE1 APPEXCHANGE, THE WORLD'S LEADING BUSINESS APPS MARKETPLACE

Customers can now deliver more engaging customer experiences and boost profitability

LiveOps taps into the power of salesforce.com’s social, mobile and connected cloud technologies to help accelerate business transformation for the connected world

LiveOps, Inc., today announced it has launched LiveOps Voice Advantage and LiveOps Outbound Advantage on Salesforce1 AppExchange, empowering businesses to connect with customers, partners and employees in a whole new way. LiveOps Voice Advantage and LiveOps Outbound Advantage bring the power of inbound and outbound voice interactions to customers. The two new cloud contact center applications leverage OpenCTI to seamlessly integrate full-featured voice capabilities within Salesforce to help organizations of all sizes deliver more engaging customer experiences while improving profitability.

Built on the Salesforce1 Platform, the new social, mobile and cloud customer platform built to transform sales, service and marketing apps, LiveOps Voice Advantage and LiveOps Outbound Advantage are currently available on the AppExchange at www.appexchange.com.

Comment on the News

  • “Companies are looking to transform the way they connect with customers, partners and employees to thrive in the today’s connected world,” said Ron Huddleston, senior vice president, ISV & channel, salesforce.com. “By leveraging the power of the Salesforce1 Customer Platform, LiveOps provides customers with the proven social, mobile and connected cloud technologies to accelerate business success.”

Connect in a Whole New Way with Social, Mobile and Connected Cloud Technologies

The convergence of cloud contact center technologies with social and mobile channels have completely transformed how customers are interacting with brands. LiveOps allows customers to extend their Salesforce CRM with cloud contact center functionality to improve sales and service operations in a multichannel environment. Voice interaction, specifically, is an integral part of delivering amazing customer service. LiveOps Voice Advantage and LiveOps Outbound Advantage bring advanced telephony capabilities to the Salesforce1 Platform for sales and service customer interactions.

Product Key Features

LiveOps Voice Advantage leverages WebRTC technology to transform any browser into a full-featured phone without the need for additional hardware, software or plug-ins. It offers an embedded phone panel for powerful inbound and outbound call control, real-time screen pop for complete visibility into customer record data, integrated call recordings embedded within Salesforce records and bi-directional data exchange and sync between LiveOps and Salesforce.

LiveOps Outbound Advantage is a new outbound dialing solution for contact centers that includes a unique “Lead Upload” tool to generate on-the-fly outbound campaigns. Lead Upload enables inside sales managers to easily create call lists based on pre-defined criteria, such as deal size or industry. The filtered leads are then automatically uploaded to a LiveOps dialer campaign for immediate agent follow-up, increasing the number of calls handled by each agent and reducing call duration.

Additional Resources

About the Salesforce1 AppExchange

The Salesforce1 AppExchange is the world’s leading business apps marketplace. With more than 2,000 partner apps and 2 million customer installs it is the most comprehensive source of social and mobile cloud apps for business. The Salesforce1 Customer Platform is the new social, mobile and cloud customer platform for building next generation apps, powering Salesforce CRM, and more than 3 million custom apps built by customers and partners. Apps built on the Salesforce1 Platform can be easily distributed and marketed through AppExchange.

Salesforce, Salesforce1, AppExchange and others are among the trademarks of salesforce.com, inc.

About LiveOps, Inc.

LiveOps is the global leader in cloud contact center and customer service solutions. More than 350 companies around the world, including salesforce.com, Symantec, Royal Mail Group, Ideal Living and Amway New Zealand, trust LiveOps’ technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With more than 10 years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California with European regional headquarters in London, LiveOps supports a wide range of industries, including retail, financial, health care, insurance and high tech. For more information, visit www.LiveOps.com.

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