|By Business Wire||
|May 1, 2014 11:54 AM EDT||
Arise Virtual Solutions, the leading, global provider of virtual/work-at-home business process outsourcing (BPO) and crowdsourcing solutions, announced today that it has been awarded two innovation awards by the Professional Planning Forum as part of its highly respected 2014 Innovation Awards that celebrate and benchmark excellence in the industry.
The winners were announced at the Professional Planning Forum’s Customer Strategy & Planning conference in Brighton on April 30th. Arise was the overall winner, with individual awards taken by Santander, Webhelp UK, UPC, Capital One, LV= and Neopost. Commenting on the awards, Arise EMEA CEO, David Cartwright stated: “I am delighted that Arise has gained such recognition from our leading industry peers. This really feels like a coming of age for homeworking within the contact centre industry. It is also a great endorsement for the professionalism and flexible delivery of our network of Independent Business Owners (Arise’s service providers) across the whole of the UK and Ireland.”
Arise Virtual Solutions gained the overall Innovation of the Year Award for achieving high performance, homeworking at scale. Their modern, crowdsourcing based model allows people to work flexible schedules, which in turn allows Arise to source rapidly which helps its clients manage volatility, deliver quality and gain 20-30% efficiency savings. They were also presented with the Innovation Award for Agility and Empowerment.
“One key to our model is our service providers are running their own independent businesses, which brings to the table a different mind-set than a call centre employee. This business focus is a key attribute that allows them to hit the metrics on a consistent basis,” explains Keir Greenwood, Client Results Director EMEA, Arise. Steve Woosey, Chief Executive of the Professional Planning Forum, continues, “Arise stood out for the way they re-thought what it means to work in a customer contact centre today. They have provided real choice and accountability and at the front-line, people, planning, communication and technology have come together to break the mould.” The winners were selected by a team, which included 19 experienced industry practitioners, many of them previous winners or finalists. Judges visited each of the 17 shortlisted organisations, and then assessed them against a strict set of criteria.
“The PPF award is well deserved recognition. The Arise business model is enabling organisations and organisational structures to evolve the way in which they are meeting customer demands. With customer contact channels proliferating and customer expectations rising, organisations need to be able to innovate and explore new ways of managing demand to deliver great levels of customer experience. We are delighted to have been recognised by this award,” says Arise EMEA Vice President of Business Development, Ken Wheeler.
"Every year judging visits exceed our expectations and amaze our external judges," says Paul Smedley, Chair and Founder of the Professional Planning Forum. "It is exciting to see how customer operations are developing and it is clearer than ever to see how it is our people who build success. Our conference theme this year reinforced what we saw at all our visits to finalists; that our collective success is achieved through our people, understanding the part they play, developing the skills required and creating an environment of innovation.”
About Arise Virtual Solutions:
Arise Virtual Solutions is a work-at-home, business process outsourcing/crowdsourcing company that uniquely blends crowdsourcing innovation, virtual technology and operational efficiencies to deliver better results. Recognised as a work-at-home call centre pioneer, Arise has been delivering services in the cloud for nearly 20 years through its network of tens of thousands of independent, work-at-home customer service, sales and technical support providers in the United States, Canada, the United Kingdom and Ireland. Arise provides flexible and cost-effective customer contact, business processing, e-learning and consulting solutions to premium brands around the world, including many Fortune 150 and 500 companies.
To learn more about No Boundaries, Better Results™ and how Arise Virtual Solutions can help you, please visit www.arise.com.
For more information about the PPF 2014 Awards, please visit: http://planningforum.co.uk/Awards
About The Professional Planning Forum:
The Professional Planning Forum (www.planningforum.co.uk) is an independent industry body established in 2000 to promote best practice and effective planning in customer contact operations. Working in all sectors to provide strategic advice and best practice support for managers and to offer specialist training and accreditation for planning and analysis, we facilitate nine dedicated communities of best practice.