|By Marketwired .||
|May 5, 2014 04:15 PM EDT||
CHICAGO, IL -- (Marketwired) -- 05/05/14 -- Mattersight Corporation (NASDAQ: MATR) today announced that it will present at the Argyle Executive Forum 2014 Customer Care Leadership Forum in Chicago, IL on May 13, 2014. The session, titled "Personality Matters," will be led by Mattersight's David Gustafson, Executive Vice President of Products and Marketing.
During Mattersight's session, Mr. Gustafson will share data and insights gained from Mattersight's analysis of over a billion interactions, and will address the impact of personality, communication styles, and other behavioral characteristics on customer interactions and ultimately on business metrics, including sales conversation rates, customer retention, and satisfaction scores. For those interested in arranging to speak with Mattersight, please visit: www.mattersight.com/contact.
Outstanding customer care is crucial in the increasingly competitive landscape, yet senior customer care and contact center executives are no strangers to simultaneous cost-cutting pressure. The Customer Care Leadership Forum brings together these executives to discuss how they can lead the charge and create a proactive strategy for cutting costs while focusing on customer concerns and advancing overall business objectives.
For more information on the event and to get details on registering, please visit:
Mattersight is a leader in enterprise analytics focused on customer and employee interactions and behaviors. Mattersight® Behavioral Analytics captures and analyzes customer and employee interactions, employee desktop data and other contextual information to optimally route customers to the best available employee, improve operational performance, and predict future customer and employee outcomes. Mattersight's analytics are based on millions of proprietary algorithms and the application of unique behavioral models. The company's SaaS+ delivery model combines analytics in the cloud with deep customer partnerships to drive significant business value. Mattersight's solutions are used by leading companies in Healthcare, Insurance, Financial Services, Telecommunications, Cable, Utilities, Education, Hospitality and Government. See What Matters by visiting www.Mattersight.com.
About Argyle Executive Forum
Argyle Executive Forum is the leading membership-based professional services firm. We convene business leaders from highly targeted business-to-business communities for strategic collaboration and business development. Since 2004, Argyle has advanced the exchange of new ideas and timely perspectives among senior operating leaders, board members, investment managers and policy makers. Over 40,000 executives participate in our communities, with over 700 new members joining every month. Learn more at www.argyleforum.com.
Executive Vice President of Products and Marketing