|By Business Wire||
|May 6, 2014 11:01 AM EDT||
LiveOps, Inc., the global leader in cloud contact center and customer service solutions, announced today that Chairman and CEO Marty Beard and SVP and CMO Ann Ruckstuhl will join fellow industry thought leaders in a panel discussion on the future of customer service at the ICMI Contact Center Expo & Conference. LiveOps is a Gold sponsor of the event, which will be held May 6-9, 2014 at the San Diego Convention Center.
“We are honored to join Aaron Fulkerson, CEO of MindTouch, and Art Schoeller, vice president and principal analyst at Forrester, in a forward-thinking discussion on the impact of emerging technologies on customer care,” said Beard. “Customers are engaging with brands across multiple channels, including voice, email, chat, social and SMS, and brands need to integrate next-generation technologies into their contact centers so agents can deliver outstanding customer experiences every time. Session attendees will learn how incorporating such technologies and embracing multichannel customer experiences can accelerate their transformation into customer service superstars.”
LiveOps Speaking Sessions at the ICMI Contact Center Expo & Conference:
Thought Leadership Panel – Customer Experience
- Wednesday, May 7, at 12:30 p.m. in the Expo Hall
- Ann Ruckstuhl, CMO at LiveOps, will participate in highly interactive discussions on the customer experience. Attendees will come away with immediately actionable ideas to implement in their own center.
Solutions Spotlight: 7 Secrets to Delivering Amazing Customer
Experience Panel Discussion
- Thursday, May 8, from 1:30 – 2:15 p.m. in the Exhibit Hall
- Ann Ruckstuhl, CMO at LiveOps, will moderate a panel discussion of technologists and practitioners on the seven winning secrets of top customer service organizations. We all know the positive correlation between customer experience and revenue. So what does it take nowadays to win and keep customers by delivering amazing customer experiences throughout the customer journey? This panel will focus on best practices across People, Process and Technology and how the optimal combination can enable organizations to put the “whoa!” back into customer experience.
The Future of Customer Service: Emerging Technologies and
- Thursday, May 8, from 4 – 5:15 p.m.
- Marty Beard, CEO at LiveOps, and Ann Ruckstuhl, CMO at LiveOps, will join Aaron Fulkerson, CEO of MindTouch, and Art Schoeller, vice president and principal analyst at Forrester, in a panel discussion on leveraging emerging technologies to capitalize on the new generation of customer interactions. Today’s consumers are forcing brands to interact with them across all communications channels. They do not hesitate to publically voice their dissatisfaction with a brand via social media, presenting new challenges and opportunities for customer service. With every additional channel, the agent experience gets more challenging, and the customer experience is at risk. What does this new channel preference power mean for companies moving forward? Attendees will leave this session with solutions and actionable next steps for achieving success in this new era of customer service.
In addition to three speaking sessions, LiveOps will demonstrate the LiveOps Platform in booth 112. LiveOps Platform offers users cloud flexibility, intelligent multichannel routing, real-time reporting and interaction recording across every channel – voice, email, chat, SMS, Facebook and Twitter – along with a customer interaction database that offers a 360-degree view of the customer, all delivered at the highest cloud security standards. All of the customer information an agent needs is presented in a single, easy-to-use multichannel desktop and comprehensive suite of LiveOps Applications.
Attendees interested in a demo at the LiveOps booth can request a meeting by visiting http://cloud.liveops.com/LiveOpsatICMI2014.
Media or analysts interested in meeting with LiveOps at the event should contact Rory Schaff at [email protected].
To learn more about the ICMI Contact Center Expo & Conference, please visit http://www.icmi.com/Contact-Center-Expo-Conference.
LiveOps is the global leader in cloud contact center and customer service solutions. More than 350 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, Ideal Living, and Amway New Zealand trust LiveOps’ technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California with European regional headquarters in London, LiveOps supports a wide range of industries including retail, financial, health care, insurance, and high tech. For more information, visit www.LiveOps.com.
SYS-CON Events announced today that Secure Infrastructure & Services will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY, and the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Secure Infrastructure & Services (SIAS) is a managed services provider of cloud computing solutions for the IBM Power Systems market. The company...
May. 3, 2015 03:00 PM EDT Reads: 944
Enterprise IoT is an exciting and chaotic space with a lot of potential to transform how the enterprise resources are managed. In his session at @ThingsExpo, Hari Srinivasan, Sr Product Manager at Cisco, will describe the challenges in enabling mass adoption of IoT, and share perspectives and insights on architectures/standards/protocols that are necessary to build a healthy ecosystem and lay the foundation to for a wide variety of exciting IoT use cases in the years to come.
May. 3, 2015 03:00 PM EDT Reads: 1,126
SYS-CON Events announced today that CenturyLink, Inc., a leader in the network services market, has been named “Platinum Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. CenturyLink is the third largest telecommunications company in the United States and is recognized as a leader in the network services market by technology industry analyst firms. The company is a global leader in cloud infrastructure and ...
May. 3, 2015 02:30 PM EDT Reads: 1,043
Docker is becoming very popular--we are seeing every major private and public cloud vendor racing to adopt it. It promises portability and interoperability, and is quickly becoming the currency of the Cloud. In his session at DevOps Summit, Bart Copeland, CEO of ActiveState, discussed why Docker is so important to the future of the cloud, but will also take a step back and show that Docker is actually only one piece of the puzzle. Copeland will outline the bigger picture of where Docker fits a...
May. 3, 2015 02:15 PM EDT Reads: 5,131
SYS-CON Events announced today the DevOps Foundation Certification Course, being held June ?, 2015, in conjunction with DevOps Summit and 16th Cloud Expo at the Javits Center in New York City, NY. This sixteen (16) hour course provides an introduction to DevOps – the cultural and professional movement that stresses communication, collaboration, integration and automation in order to improve the flow of work between software developers and IT operations professionals. Improved workflows will res...
May. 3, 2015 12:30 PM EDT Reads: 3,203
As cloud gives an opportunity to businesses to buy services externally – how is cloud impacting your customers? In his General Session at 15th Cloud Expo, Fabio Gori, Director of Worldwide Cloud Marketing at Cisco, provided answers to big questions: Do you see hybrid cloud as where the world is going? What benefits does it bring? And how does Cisco connect all of these clouds? He also discussed Intercloud and Cisco’s investment on it.
May. 3, 2015 12:00 PM EDT Reads: 4,979
SYS-CON Events announced today that B2Cloud, a provider of enterprise resource planning software, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. B2cloud develops the software you need. They have the ideal tools to help you work with your clients. B2Cloud’s main solutions include AGIS – ERP, CLOHC, AGIS – Invoice, and IZUM
May. 3, 2015 12:00 PM EDT Reads: 4,346
Containers and microservices have become topics of intense interest throughout the cloud developer and enterprise IT communities. Accordingly, attendees at the upcoming 16th Cloud Expo at the Javits Center in New York June 9-11 will find fresh new content in a new track called PaaS | Containers & Microservices Containers are not being considered for the first time by the cloud community, but a current era of re-consideration has pushed them to the top of the cloud agenda. With the launch ...
May. 3, 2015 12:00 PM EDT Reads: 3,686
A new definition of Big Data & the practical applications of the defined components & associated technical architecture models This presentation introduces a new definition of Big Data, along with the practical applications of the defined components and associated technical architecture models. In his session at Big Data Expo, Tony Shan will start with looking into the concept of Big Data and tracing back the first definition by Doug Laney, and then he will dive deep into the description of 3V...
May. 3, 2015 12:00 PM EDT Reads: 939
SYS-CON Events announced today that MangoApps will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY., and the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. MangoApps provides private all-in-one social intranets allowing workers to securely collaborate from anywhere in the world and from any device. Social, mobile, and eas...
May. 3, 2015 11:00 AM EDT Reads: 4,271
There is no doubt that Big Data is here and getting bigger every day. Building a Big Data infrastructure today is no easy task. There are an enormous number of choices for database engines and technologies. To make things even more challenging, requirements are getting more sophisticated, and the standard paradigm of supporting historical analytics queries is often just one facet of what is needed. As Big Data growth continues, organizations are demanding real-time access to data, allowing immed...
May. 3, 2015 11:00 AM EDT Reads: 5,561
The world's leading Cloud event, Cloud Expo has launched Microservices Journal on the SYS-CON.com portal, featuring over 19,000 original articles, news stories, features, and blog entries. DevOps Journal is focused on this critical enterprise IT topic in the world of cloud computing. Microservices Journal offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. Follow new article posts on T...
May. 3, 2015 11:00 AM EDT Reads: 2,787
WebRTC defines no default signaling protocol, causing fragmentation between WebRTC silos. SIP and XMPP provide possibilities, but come with considerable complexity and are not designed for use in a web environment. In his session at @ThingsExpo, Matthew Hodgson, technical co-founder of the Matrix.org, discussed how Matrix is a new non-profit Open Source Project that defines both a new HTTP-based standard for VoIP & IM signaling and provides reference implementations.
May. 3, 2015 10:45 AM EDT Reads: 4,183
The security devil is always in the details of the attack: the ones you've endured, the ones you prepare yourself to fend off, and the ones that, you fear, will catch you completely unaware and defenseless. The Internet of Things (IoT) is nothing if not an endless proliferation of details. It's the vision of a world in which continuous Internet connectivity and addressability is embedded into a growing range of human artifacts, into the natural world, and even into our smartphones, appliances, a...
May. 3, 2015 10:30 AM EDT Reads: 5,200
There are 182 billion emails sent every day, generating a lot of data about how recipients and ISPs respond. Many marketers take a more-is-better approach to stats, preferring to have the ability to slice and dice their email lists based numerous arbitrary stats. However, fundamentally what really matters is whether or not sending an email to a particular recipient will generate value. Data Scientists can design high-level insights such as engagement prediction models and content clusters that a...
May. 3, 2015 10:15 AM EDT Reads: 4,266