SYS-CON MEDIA Authors: Liz McMillan, Sean Houghton, Glenn Rossman, Ignacio M. Llorente, Xenia von Wedel

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Multiple Sitel Team Members Named Global Contact Center Award Finalists

Sitel, a leading global customer care provider, today announced that the International Customer Management Institute (ICMI) recognized four team members as finalists in the Best Contact Center Manager and Best Contact Center Supervisor categories. Winners will be announced at the Annual Global Contact Center Awards Dinner on May 7th in San Diego.

Following a highly competitive application process, Sitel’s finalists were selected from multiple geographic locations within the organization. The finalists include:

  • Nina Hawkins of Sitel Bartlesville for Best Contact Center Manager. Nina has been with Sitel for 14 years and started as a Customer Service Representative.
  • Mihaela Dimitrui of Sitel Moncton for Best Contact Center Supervisor. Mihaela started her career in the role of Customer Service Representative.
  • Clayton Gilchrist of Sitel Augusta for Best Contact Center Supervisor. Clayton has grown with Sitel through nine years of service.
  • Steve Sloan of Sitel Glasgow for Best Contact Center Supervisor. Steve has worked with Sitel for four years and started as a Customer Service Representative.

Sarah Stealey Reed, ICMI's content director and the head of judges for the 2014 ICMI Global Contact Center Award Selection Committee, noted that the selection process was challenging. "It’s always exciting to see the passion that our community has for the contact center and for customer service. The finalists have proven themselves to be shining examples of exemplary support and leadership in the contact center industry."

Sitel’s Senior Vice President, Operations, Mickie Baker, added, “Congratulations to the outstanding finalists who deliver on our ‘Experienced Shared’ promise every day. At every location, Sitel fosters a people-first culture that breeds exceptional team members and rapid growth. It’s through these honored professionals that Sitel delivers world-class customer experiences.”

About ICMI

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. For more information, visit www.icmi.com. ICMI is a part of UBM (www.ubm.com), a global live media and B2B communications, marketing service and data provider.

About Sitel

As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.

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