|By Marketwired .||
|May 7, 2014 04:25 PM EDT||
CHICAGO, IL -- (Marketwired) -- 05/07/14 -- Mattersight Corporation (NASDAQ: MATR), a leading provider of enterprise analytics, today announced its receipt of a newly issued patent related to analytic-based routing. On May 6, 2014, the United States Patent and Trademark Office issued to Mattersight U.S. Patent Number 8,718,262, which covers automatically routing a telephone call based on analytic attributes associated with previous telephone interactions.
"The issuance of this patent brings our patent portfolio to ten issued U.S. patents, while also highlighting the unique capabilities of our Predictive Behavioral Routing solution," said Kelly Conway, President and CEO of Mattersight Corporation, "This patent, along with our other applications on file, represents a solid foundation of a valuable patent portfolio related to the innovative solutions we have developed."
Mattersight® Predictive Behavioral Routing identifies the optimal customer/employee pairing for each individual caller based upon communication styles, personality mapping, and behavioral characteristics. This information is utilized by the existing routing architecture to match customers with the best available employee, thus increasing the likelihood of a behavioral connection. As a result, companies are capable of driving an immediate 10%-25% reduction in costs, improvement in sales, reduction in attrition, improvement in first call resolution, or increase in customer satisfaction or Net Promoter Scores® (NPS).
For more information on Mattersight's Predictive Behavioral Routing solution or its trial program, please send requests to: [email protected] or visit www.mattersight.com/PBR. For a list of Mattersight's issued patents visit www.mattersight.com/patents.
Mattersight is a leader in enterprise analytics focused on customer and employee interactions and behaviors. Mattersight® Behavioral Analytics captures and analyzes customer and employee interactions, employee desktop data and other contextual information to optimally route customers to the best available employee, improve operational performance, and predict future customer and employee outcomes. Mattersight's analytics are based on millions of proprietary algorithms and the application of unique behavioral models. The company's SaaS+ delivery model combines analytics in the cloud with deep customer partnerships to drive significant business value. Mattersight's solutions are used by leading companies in Healthcare, Insurance, Financial Services, Telecommunications, Cable, Utilities, Education, Hospitality and Government. See What Matters by visiting www.Mattersight.com.
Executive Vice President of Products and Marketing