SYS-CON MEDIA Authors: Pat Romanski, Yeshim Deniz, Nikita Ivanov, Sean Houghton, Glenn Rossman

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Actuate Wins Seventh Consecutive Confirmit ACE (Achievement in Customer Excellence) Award

Actuate Corporation (NASDAQ:BIRT), The BIRT Company™ and the leader in personalized analytics and insights, today announced that it has been awarded a 2014 Confirmit ACE (Achievement in Customer Excellence) Award. The accolade demonstrates Actuate’s long-term commitment to its customers’ success across its entire client base, including developers using BIRT to build large scale customer-facing applications; business analysts using BIRT Analytics on Big Data for self-service analysis of customers’ buying behaviors; and organizations using Actuate’s CCM suite to manage customer communications and correspondence.

The Confirmit ACE Awards program celebrates outstanding achievement in Voice of the Customer and customer experience. Receiving a Confirmit ACE Award is a distinct honor that demonstrates the recipient’s rigorous application of customer experience processes and its superior performance as measured by those processes. An elite group of Confirmit clients qualified for an ACE Award. Actuate earned the Confirmit ACE Award based on its commitment to customer satisfaction, by listening to the Voice of the Customer and subsequently driving positive change across the business.

“This seventh consecutive Confirmit award is testament to our commitment to delivering the best customer experience possible,” said My Nguyen, Vice President of Customer Success at Actuate. “Recognition such as this will encourage additional Actuate customers to provide constructive criticism, which, along with our collaboration with Confirmit, is the most important tool in continually raising our levels of customer satisfaction.”

“Actuate stands out as a true leader in customer excellence. Its comprehensive program ensures that customer feedback is valued and fully integrated into the company’s plans to improve overall business processes,” said Henning Hansen, President and CEO of Confirmit. “We are honored that Actuate relies on Confirmit for its customer experience initiatives, and we look forward to maintaining our support of Actuate’s program as it continues to mature.”

About the Confirmit ACE Awards

The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer satisfaction. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes.

All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2014 Confirmit ACE Award, organizations must have conducted one or more Voice of the Customer surveys between January 1, 2013 and December 31, 2013, and meet a range of qualitative criteria based on recognized industry best practices.

About Actuate Customer Service

Recognized consistently for award-winning customer support, Actuate works diligently to ensure that every customer implementation is successful, is delivered as scoped, and accommodates both the customers’ current and evolving business needs. The Actuate BIRT and BIRT iHub™ product suites provide development tools and advanced data visualization, analytics, and communication management products for both developers and data-savvy business users. Actuate is dedicated to providing the highest quality of service to every category of customer at every size organization. To learn more about services and support from Actuate visit http://www.actuate.com/resources/support.

About Confirmit

Confirmit is the world’s leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications. The company has offices in Oslo (headquarters), Chengdu, Cologne, Grimstad, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, Salvador, Sydney, and Tokyo.

Confirmit powers Global 5000 companies and market research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, Cross-Tab, Dow Chemical, Farmers Insurance, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, Swapit, Swisscom, Symantec and The Wellcome Trust. Visit www.confirmit.com for more information.

About Actuate (NASDAQ:BIRT) – The BIRT Company™

Actuate provides software to more than 3.5 million BIRT developers and OEMs who build scalable, secure solutions that save time and improve brand experience by delivering personalized analytics and insights to over 200 million of their customers, partners and employees. Actuate founded and supports BIRT – the open source IDE – and develops BIRT iHub™ – the world-class deployment platform – to significantly improve productivity of developers working on customer-facing applications. Actuate’s BIRT Analytics™ delivers self-service predictive analytics to enhance customer engagement using Big Data. The Actuate Customer Communications Suite™ empowers organizations to easily transform, process, personalize, archive and deliver high volume content and individualized correspondence. Actuate is headquartered in Silicon Valley with more than 5,000 enterprise customers in financial services, technology and government. Visit actuate.com and developer.actuate.com.

Copyright © 2014 Actuate Corporation. All rights reserved. Actuate, legodo, BIRT iHub, BIRT Analytics, Actuate Customer Communications Suite, The Actuate Document Accessibility Appliance, BIRT onDemand, BIRT Viewer Toolkit, and the Actuate logo are trademarks or registered trademarks of Actuate Corporation and/or its affiliates in the U.S. and certain other countries. The use of the word “partner” or “partnership” does not imply a legal partnership relationship between Actuate and any other company. All other brands, names or trademarks mentioned may be trademarks of their respective owners.

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