SYS-CON MEDIA Authors: Lori MacVittie, Pat Romanski, Sean Houghton, Glenn Rossman, Ignacio M. Llorente

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Adobe Analytics Expands Market Lead With Advanced Capabilities

Adobe Summit EMEA, The Digital Marketing Conference — Adobe (Nasdaq:ADBE) today announced powerful new capabilities for Adobe Analytics, the data and analytics backbone of Adobe Marketing Cloud, that will help marketers make precise, data-driven decisions to drive return on marketing spend. Having today been named a leader with the strongest position in The Forrester Wave™: Web Analytics Q2, 2014 Report, Adobe Analytics now extends its market lead with live stream (real-time event firehose), predictive marketing decision trees, new mobile app analytics and Apple iBeacon support.

“The Adobe Marketing Cloud is the most integrated set of marketing solutions, and it all centers on industry-leading analytics that is second to none,” said Bill Ingram, vice president of Adobe Social and Adobe Analytics, Adobe. “Today’s news takes the power of Adobe Analytics to a new level, with predictive capabilities and mobile functionality that ensure marketers can maximize both impact and revenue.”

New Adobe Analytics functionality includes:

  • Live stream – Marketers now have access to the full stream of live event data feeding into Adobe Analytics, including real-time data from Adobe Target, Adobe Social, and Adobe Media Optimizer. Live stream will enable marketers to leverage real-time dashboards displaying events as they unfold, in-session remarketing to help when consumers appear stuck in a browsing session, and instant traffic visualizations from a specific channel or referral site. Adobe Analytics Premium customers can take advantage of live stream immediately without any implementation changes.
  • Predictive analyticsUsing new decision trees in Adobe Analytics, marketers can now predict the most likely decisions a customer will make and influence whether they will buy a product or service, watch a video, or take another desired action. Traits such as geography, gender and purchase history are factored into predicting a customer’s digital journey. Using real-time data visualization, marketers can then personalize live offers to reach their customers with the right information at the right time. Decision trees will enable marketers to create intelligent rules for website targeting and email offers, and to assist call center agents to personalize customer conversations as they are happening.
  • Unified segment builder – Marketers can now quickly discover, create, preview and manage high-value audience segments through the new, sophisticated segment builder. Audience segments are easily created by dragging and dropping key variables, such as gender, region, average order value, and more. Once created, these audience segments can be shared across solutions through Master Marketing Profile, a core service of Adobe Marketing Cloud, and enable marketers to tailor their campaigns across multiple workflows.
  • Mobile app analyticsMarketers can now tie successful mobile app downloads to campaigns and attribute actions taken in the app to measure the success of the campaign. This could include information on how users get started using the app, user engagement while in the app, how users share app content via social media, and product purchases, providing deep insights into the lifetime value of app users. Mobile app analytics enables marketers to move their customers from mobile websites to high-loyalty app experiences and attribute app usage activity to their campaigns.
  • Apple iBeacon support Adobe is the first mobile provider to measure and respond to user engagement in mobile apps connected to iBeacons in sports stadiums, retail stores and other external venues. Analytics for Apple iBeacon enables marketers to deliver personalized content or offers to consumers on their mobile devices while they are shopping, browsing a trade show floor, or otherwise moving through the environment connected to iBeacons.

Customer Quotes

  • “After a thorough review of the market, we chose Adobe Analytics to satisfy our current and future analytics and optimization needs,” said David Williams, head of customer intelligence, ASOS. “We needed a solution that could scale globally with our business, improve productivity, and offer out-of-the box integration with our key partners to deliver more value from our existing investments. Adobe’s constant pace of innovation continues to deliver value for our business, and live stream (the event firehose) is the latest capability that opens up exciting opportunities for how we engage with customers.”
  • “The new segment builder in Adobe Analytics is enabling the kind of flexibility that a company like Starwood needs to manage the millions of customers that enjoy our 1,200 properties worldwide,” said Jen Yacenda, associate director of digital analytics, Starwood Hotels. “We rely on Adobe Analytics to help us better understand the online behaviors of our guests and leverage critical insights to drive future interactions with our customers.”

Availability

The new functionality in Adobe Analytics is expected to be available to customers in Spring 2014. Live stream and advanced analytics capabilities require a license for Adobe Analytics Premium.

Helpful Links

About Adobe Analytics

Adobe Analytics is the award-winning analytics backbone of Adobe Marketing Cloud. It is the industry’s best-selling, and most advanced enterprise analytics solution, used by more than 140,000 marketers and analysts at the world’s largest brands to better understand their businesses by leveraging big data. Adobe Analytics measures nearly 7 trillion server calls each year.

About Adobe Marketing Cloud

Now there’s a place that puts everything digital marketers need in one spot. It’s called the Adobe Marketing Cloud. It includes a complete set of analytics, social, advertising, targeting, Web and app experience management and cross-channel campaign management solutions as well as core services and mobile capabilities that bring together everything marketers need to know about their campaigns. So marketers can get from data to insights to action, faster and smarter than ever.

About Adobe Systems Incorporated

Adobe is changing the world through digital experiences. For more information, visit www.adobe.com.

© 2014 Adobe Systems Incorporated. All rights reserved. Adobe and the Adobe logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. All other trademarks are the property of their respective owners.

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