|By Business Wire||
|May 15, 2014 03:00 AM EDT||
Kofax® Limited (NASDAQ: KFX) (LSE: KFX), a leading provider of smart process applications for the business critical First Mile™ of customer interactions, today announced that a leading provider of finance and insurance products has invested $1.1 million in a Kofax solution to improve and enhance its claims processing operations.
The customer selected Kofax because of its unique ability to deliver a complete solution that encompasses multichannel capture, business process and case management, data integration, advanced analytics and mobility. The solution will replace more than six competitive point solutions for improved performance, ease of administration and lower overall costs.
“Ensuring a positive First Mile™ experience can result in a distinct competitive advantage in the insurance industry,” said Howard Dratler, Executive Vice President of Field Operations at Kofax. ”This Kofax solution enables our customer to eliminate manual claims processing and engage with its customers via their preferred channels, thereby increasing customer satisfaction.”
The Kofax Mobile Capture Platform turns smartphones into information capture devices with more dynamic apps that meet customers where they are, when they want to be engaged and on their preferred channel. With the Kofax Mobile Capture Platform, organizations can improve customer service and accelerate transactions across all lines of business while driving greater revenue.
Kofax TotalAgility is the world’s first unified smart process application development and deployment platform. TotalAgility provides an essential link between an organization’s systems of engagement and systems of record to help increase responsiveness to customers, improve service levels and gain competitive advantage in order to better manage and grow businesses while greatly reducing operating costs.
The sale was comprised of approximately $580,000 in software license revenue, $100,000 in maintenance services and $430,000 in professional services.
Kofax is a leading provider of smart process applications for the business critical First Mile of customer interactions. These begin with an organization’s systems of engagement, which generate real time, information intensive communications from customers, and provide an essential connection to their systems of record, which are typically large scale, rigid enterprise applications and repositories not easily adapted to more contemporary technology. Success in the First Mile can dramatically improve an organization’s customer experience and greatly reduce operating costs, thus driving increased competitiveness, growth and profitability. Kofax software and solutions provide a rapid return on investment to more than 20,000 customers in financial services, insurance, government, healthcare, business process outsourcing and other markets. Kofax delivers these through its own sales and service organization, and a global network of more than 800 authorized partners in more than 75 countries throughout the Americas, EMEA and Asia Pacific. For more information, visit kofax.com.
© 2014 Kofax Limited. Kofax and TotalAgility are registered trademarks and First Mile and Kofax Mobile Capture are trademarks of Kofax Limited.