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Intrado Delivers First “Interoperable” Text-to-9-1-1

Intrado Inc., a leading provider of 9-1-1 technology solutions and a subsidiary of West Corporation, announced today the first production delivery of emergency text messages from a major wireless carrier through an interconnected network of service providers.

Interoperability between leading text service providers enables the seamless delivery of emergency texts, regardless of the text solution chosen by either the wireless carrier or public safety agency.

“This is a major milestone which we expect will accelerate the adoption of text-to-9-1-1,” said John Kearney, vice president and general manager, Intrado. “We now have the capability to deliver text messages seamlessly from any text-enabled wireless carrier to any text-enabled public safety answering point (PSAP). An important benefit to public safety is the ability to use one text service provider to support all of their text-to-9-1-1 messages.”

Intrado deployed the nation’s first text-to-9-1-1 service in Black Hawk County, Iowa in 2009, and leads the industry in the deployment of Next-Generation 9-1-1 services for telecommunications providers and public safety agencies nationwide.

About Intrado

In business for more than 30 years, Intrado, a subsidiary of West Corporation, has maintained a focus and passion for saving lives and supporting the needs of public safety. Agencies and telecommunication services providers throughout the world depend on Intrado for emergency communication services and technology. Intrado’s dedicated focus on emergency communications technology allows the company to continue pioneering network innovations that improve emergency response. For more information, visit You can also follow us on Facebook and Twitter for the latest news.

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