|By Business Wire||
|May 19, 2014 04:16 PM EDT||
Verint® Systems Inc. (NASDAQ: VRNT) and KANA® Software, A Verint Company, today announced participation in the Gartner Customer 360 Summit taking place in Orlando May 19-21. Verint and KANA will exhibit their combined capabilities for customer engagement optimization and share how this collective solution set is helping organizations optimize the workforce, enhance business processes and enrich customer interactions to transform customer journeys and achieve key business objectives.
Customer Recognized for KANA Implementation
Each year, during this event, Gartner & 1to1 Media announce the winners of their joint “CRM Excellence Awards.” Earning an honor this week in the customer service category is The City of Buffalo, a KANA customer. The organization, through its Buffalo’s Operation Clean Sweep initiative, has used KANA contact center and data analytics solutions to help city, state and federal partners—along with local health and human service providers and community groups—to improve property conditions and reduce crime, while providing various social services to neighborhoods. In 2013, Buffalo, the second most populous city in New York, made a record number of Clean Sweeps and managed more than 300,000 citizen issues en route to its CRM Excellence Award.
“Our program would not operate at this level without the benefit of our 311 call center integration,” says Oswaldo Mestre, director of Buffalo’s Division of Citizen Services. “We have dramatically increased our service levels based on better data interpretation. Today, because we can pinpoint neighborhoods more precisely and hone in faster to remedy issues, we have been able to triple our efforts.”
KANA to Present on Customer Engagement
Also taking place during this week’s event, KANA CMO James Norwood will present a special session on customer engagement optimization strategies on Tuesday, May 20 at 12:15 p.m. ET in the Exhibit Floor Theater. Titled “Empowering Your Organization to Transform Customer Engagement” Norwood will examine how organizations can transform their customer engagements with an “everyone serves” mandate, from the C–Suite across the organization to deliver rich, personalized and consistent experiences in an increasingly omnichannel world.
To learn more during Gartner Customer 360, visit Verint and KANA at Booths 214 and 215.
KANA®, A Verint® Company, is a leading provider of cloud and on-premises customer service solutions. KANA helps global organizations—including many of the Fortune 500, mid-market businesses and public sector agencies—optimize their engagements with consistent and contextual customer journeys across agent, web, social and mobile experiences. Using KANA solutions, organizations can reduce operational costs, increase resolution rates and improve brand loyalty. Learn more at www.kana.com.
About Verint Systems Inc.
Verint® (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions. Actionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organizations with crucial insights and enables decision makers to anticipate, respond and take action. Verint Actionable Intelligence solutions help organizations address three important challenges: customer engagement optimization; security intelligence; and fraud, risk, and compliance. Today, more than 10,000 organizations in over 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Learn more at www.verint.com.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2014 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.
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