Click here to close now.

SYS-CON MEDIA Authors: Liz McMillan, Elizabeth White, Carmen Gonzalez, Plutora Blog, Pat Romanski

News Feed Item

From Rapid, Remote Installs to On-going Daily Support, iCore Networks’ Robust Unified Communications Services Gets It Done for Dynamic, Fast Growing Pennrose

iCore Networks, the award-winning technology leader in cloud computing, Applications on Demand, and one of the original providers of cloud-based hosted application services, announces today the impact their cloud-based unified communications service has had on their client, Pennrose, a large-scale and premier multifamily development and residential property management company, headquartered in Philadelphia, Pennsylvania.

Prior to its relationship with iCore, Pennrose, a fast growing company with nearly 400 employees, was finding it difficult to manage multiple providers, phone equipment, and network set ups at each of their 160+ locations. They needed a dependable communications solution to effectively maintain their multi-location and multi-property network infrastructure, while reducing costs and providing on-going support, especially when it came to maintaining copper phone lines.

iCore was able to provide Pennrose with a customized and unified solution that drastically simplified their equipment, vendor maintenance requirements, and cost. As the single telecommunications provider for Pennrose, iCore consolidated and unified all of the company’s locations, created a streamlined approach to transitions, and for development of new locations. With little flexibility for downtime, iCore worked with Pennrose to quickly install 90 phones in under two hours at their Property Support Center location, which supports 90 employees. iCore’s Project Management team has remained ever-vigilant in this multi-location install, as Pennrose has continued to rapidly expand, with new sites needed each and every month. The iCore team was able to install new sites in less than a week, and porting over existing sites takes a maximum period of two weeks.

This proactive, lightning-fast turnaround capability, coupled with the high-quality, centralized service, and responsive customer approach is what has continually positioned iCore as a trusted partner for Pennrose.

“We vetted out several different vendors. iCore was actually the last provider to provide an estimate. Other vendors didn’t really seem to be knowledgeable and comfortable with the dynamics of the real estate development and property management business. The solutions that had been presented to us were focused on the install and lacked consistent support. We really needed a provider that was capable of being part of the full and on-going development process,” John DeSantis, IT Director, Pennrose commented. “We never wait for iCore to turn around a new site; normally you have to wait for the provider. In our business, we have to be dynamic. New sites can start off in a development phase, go from a trailer to a model home, and six months later can move to a permanent property. iCore’s been helpful in being onboard and part of our team through the entire process and able to change, as we change. From my research, and what I’ve known, there are not many businesses that understand us, but iCore has been spot on.”

In addition to Pennrose’s needs for quick and consistent installations and deployments, there was a need to maintain a significant amount of copper phone lines included in the cost. Pennrose was previously dealing with long support calls that could easily have been handled remotely. Now, with iCore, Pennrose can remotely resolve issues through iCore’s data center or portal. iCore has also eliminated Pennrose’s maintenance commitment time to maintain those phone lines by managing the lines remotely and efficiently on their end.

“Pennrose has benefitted from the convenience of connecting an iCore phone at any of our properties or at home without any additional configuration or static IP information and have the same consistent quality of service. Another added benefit is not only iCore’s successful history and experience working with large property management and real estate development companies, but the fact that their solution is cloud-based and gives us the flexibility we need as we grow to manage costs, keep our technology assets up-to-date and fully support our business,” DeSantis concluded.

“We are thrilled to deepen our relationship with Pennrose,” stated iCore’s Chairman and CEO, Stephen G. Canton. “Our CloudFUZNTM unified communications solutions are an ideal fit for the development and property management industry, and as a result, we have delivered measurable and significant return to Pennrose as they have grown and expanded to reach new heights. Their prior challenges presented a perfect opportunity for us to ‘jump in’ and add value, and we are excited to help them achieve their future business goals going forward.”

About iCore Networks

iCore Networks was established in 2001, and is the premier provider of integrated solutions that unfailingly meet customer demand now and well into the future. iCore’s unique CloudFUZNTM solution unified communications (UC) to seamlessly virtualize office in the cloud solutions that provide world-class end user capabilities at a fraction of the cost of maintaining in house systems.

Fully managed & integrated hosted Microsoft Lync, Sharepoint, & Exchange; BroadSoft (BroadWorks) virtual hosted communications, video & contact center platform services along with virtualized desktop (VDI), Secure Private Network (SPN) capabilities and a complete end to end professional services support system that racks, stacks & flawlessly virtualizes & maintains end user data center infrastructure both here in the United States & around the globe.

The combination of 'all in one' world-class virtualization & ongoing maintenance services creates a compelling suite of outsourced services for customers to choose from in an applications on demand environment that provides state of the art voice, data, video & workforce collaboration tools when & where customers want them on a global scale.

iCore’s fully secure & scalable network platform that utilizes best in breed providers such as Cisco, Juniper, Oracle, IBM, Polycom and other highly specialized platform components fused into a 'StrongCloud' of services places iCore Networks 'CloudFUZNTM' as the preeminent platform for office in the cloud solutions for businesses worldwide. The company has also been recognized as an industry leader in reports by large analyst firms, including Gartner and Synergy Research Group. For more information about iCore Networks, please visit http://www.icore.com or http://www.icore.com/partners/partners.aspx.

About Pennrose

With more than 30 years of experience, Pennrose combines quality development and proven management to deliver exceptional lifestyle-centered communities for its residents. With the superior knowledge and unparalleled dedication to get the job done right, Pennrose develops and operates both conventional and affordable communities throughout the Eastern half of the United States. For more information, visit https://pennrose.com/.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Containers Expo Blog covers the world of containers, as this lightweight alternative to virtual machines enables developers to work with identical dev environments and stacks. Containers Expo Blog offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. Bookmark Containers Expo Blog ▸ Here Follow new article posts on Twitter at @ContainersExpo
The true value of the Internet of Things (IoT) lies not just in the data, but through the services that protect the data, perform the analysis and present findings in a usable way. With many IoT elements rooted in traditional IT components, Big Data and IoT isn’t just a play for enterprise. In fact, the IoT presents SMBs with the prospect of launching entirely new activities and exploring innovative areas. CompTIA research identifies several areas where IoT is expected to have the greatest impac...
There is little doubt that Big Data solutions will have an increasing role in the Enterprise IT mainstream over time. 8th International Big Data Expo, co-located with 17th International Cloud Expo - to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA - has announced its Call for Papers is open. As advanced data storage, access and analytics technologies aimed at handling high-volume and/or fast moving data all move center stage, aided by the cloud computing bo...
The 4th International Internet of @ThingsExpo, co-located with the 17th International Cloud Expo - to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA - announces that its Call for Papers is open. The Internet of Things (IoT) is the biggest idea since the creation of the Worldwide Web more than 20 years ago.
The 5th International DevOps Summit, co-located with 17th International Cloud Expo – being held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the...
You use an agile process; your goal is to make your organization more agile. But what about your data infrastructure? The truth is, today's databases are anything but agile - they are effectively static repositories that are cumbersome to work with, difficult to change, and cannot keep pace with application demands. Performance suffers as a result, and it takes far longer than it should to deliver new features and capabilities needed to make your organization competitive. As your application an...
Move from reactive to proactive cloud management in a heterogeneous cloud infrastructure. In his session at 16th Cloud Expo, Manoj Khabe, Innovative Solution-Focused Transformation Leader at Vicom Computer Services, Inc., will show how to replace a help desk-centric approach with an ITIL-based service model and service-centric CMDB that’s tightly integrated with an event and incident management platform. Learn how to expand the scope of operations management to service management. He will al...
Over the years, a variety of methodologies have emerged in order to overcome the challenges related to project constraints. The successful use of each methodology seems highly context-dependent. However, communication seems to be the common denominator of the many challenges that project management methodologies intend to resolve. In this respect, Information and Communication Technologies (ICTs) can be viewed as powerful tools for managing projects. Few research papers have focused on the way...
As the world moves from DevOps to NoOps, application deployment to the cloud ought to become a lot simpler. However, applications have been architected with a much tighter coupling than it needs to be which makes deployment in different environments and migration between them harder. The microservices architecture, which is the basis of many new age distributed systems such as OpenStack, Netflix and so on is at the heart of CloudFoundry – a complete developer-oriented Platform as a Service (PaaS...
The Industrial Internet revolution is now underway, enabled by connected machines and billions of devices that communicate and collaborate. The massive amounts of Big Data requiring real-time analysis is flooding legacy IT systems and giving way to cloud environments that can handle the unpredictable workloads. Yet many barriers remain until we can fully realize the opportunities and benefits from the convergence of machines and devices with Big Data and the cloud, including interoperability, ...
High-performing enterprise Software Quality Assurance (SQA) teams validate systems that are ready for use - getting most actively involved as components integrate and form complete systems. These teams catch and report on defects, making sure the customer gets the best software possible. SQA teams have leveraged automation and virtualization to execute more thorough testing in less time - bringing Dev and Ops together, ensuring production readiness. Does the emergence of DevOps mean the end of E...
The term culture has had a polarizing effect among DevOps supporters. Some propose that culture change is critical for success with DevOps, but are remiss to define culture. Some talk about a DevOps culture but then reference activities that could lead to culture change and there are those that talk about culture change as a set of behaviors that need to be adopted by those in IT. There is no question that businesses successful in adopting a DevOps mindset have seen departmental culture change, ...
Amazon and Google have built software-defined data centers (SDDCs) that deliver massively scalable services with great efficiency. Yet, building SDDCs has proven to be a near impossibility for companies without hyper-scale resources. In his session at 15th Cloud Expo, David Cauthron, CTO and Founder of NIMBOXX, highlighted how a mid-sized manufacturer of global industrial equipment bridged the gap from virtualization to software-defined services, streamlining operations and costs while connect...
The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long development cycles that produce software that is obsolete at launch. DevOps may be disruptive, but it is essential. The DevOps Summit at Cloud Expo – to be held June 3-5, 2015, at the Javits Center in New York City – will expand the DevOps community, enable a wide...
The Internet of Things is tied together with a thin strand that is known as time. Coincidentally, at the core of nearly all data analytics is a timestamp. When working with time series data there are a few core principles that everyone should consider, especially across datasets where time is the common boundary. In his session at Internet of @ThingsExpo, Jim Scott, Director of Enterprise Strategy & Architecture at MapR Technologies, discussed single-value, geo-spatial, and log time series dat...