|By Business Wire||
|May 21, 2014 02:00 AM EDT||
WHO: LiveOps, Inc., the global leader in cloud contact centre and customer service solutions.
WHAT: Salesforce1 World Tour London is dedicated to educating attendees on how to connect their apps, devices and customer data with one powerful Customer Platform designed for the new hyper-connected world of customers. Attendees will learn firsthand from leading customers on how to sell, service and market like never before.
WHEN: Thursday, May 22, 2014 from 8:30 a.m. – 6 p.m. British Summer Time
WHERE: Salesforce1 World Tour London will be held at the ExCel Center, Royal Victoria Dock, 1 Western Gateway, London E16 1XL.
WHY: The secret is out. Creating a positive customer experience is vital to the success of any business, but with the rise of the hyper-connected consumer, how should brands adapt to deliver on the promise? Choosing the right technology ecosystem to combine CRM and the contact centre is the first step. New technologies from WebRTC to big-data multichannel routing are primed to propel customer service to the next level – and LiveOps is at the forefront.
Visitors to LiveOps Booth #139 at the Cloud Expo will be able to view a live demo to learn how LiveOps for Salesforce solutions can help improve the customer experience through unique capabilities. LiveOps Voice Advantage and LiveOps Outbound Advantage are full-featured cloud contact centre applications embedded within Salesforce to help organizations of all sizes deliver more engaging customer experiences while improving profitability. These new tools provide users with:
- Embedded Phone Panel with optional WebRTC technology to transform your browser into a full-featured agent desktop with no on-premise PBX required
- Intelligent Contact Routing with screen pop, on-screen click-to-dial and integrated call recording
- Bi-Directional Data Exchange and sync between LiveOps and Salesforce
- Outbound Advantage tool to generate on-the-fly outbound campaigns
In addition, LiveOps is one of the exclusive sponsors of the Salesforce1 World Tour London After Party – The Cruise. Attendees will enjoy networking, drinks and food from the Jamie Oliver Fabulous Feasts team while the Silver Sturgeon cruises up the River Thames back to central London. The cruise departs the Royal Victoria Dock adjacent to the ExCel Centre at 6:30 p.m. BST. LiveOps customers, prospects and partners are invited to register for this evening cruise.
Media or analysts interested in meeting with LiveOps at the event should contact Richard Pinnington at [email protected].
LiveOps is the global leader in cloud contact centre and customer service solutions. More than 350 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, Ideal Living, and Amway New Zealand trust LiveOps’ technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact centre of 20,000 home-based, independent agents. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California with European regional headquarters in London, LiveOps supports a wide range of industries, including retail, financial, health care, insurance and high tech. For more information, visit www.LiveOps.com.