|By Business Wire||
|May 21, 2014 12:05 PM EDT||
Clutch, a leading platform powering customer success for over 450 consumer-focused businesses, today announced a partnership with Direct Connect through which Direct Connect will resell the Clutch Customer Success Management (CSM) platform to its diverse and extensive customer base.
Direct Connect provides customized electronic payment processing, equipment, merchant services and support to businesses across the United States and Canada. Included among its solutions are stored value (gift) card and loyalty programs. The Clutch CSM platform allows it to add value to its customers by integrating gift card and loyalty program data with traditional point-of-sale and e-commerce data to enable campaigns to be more targeted, automatic and dynamic. This results in more meaningful engagements, longer-lasting relationships and, most importantly, more successful customers.
As part of this partnership, Direct Connect joined the ClutchConnectTM Partnership Program (see May 21, 2014 press release, “Clutch Unveils ClutchConnect Partnership Program”), which provides a framework for collaboration between Clutch and a broad range of partner types. As a Clutch Reseller Partner, Direct Connect becomes an industry ally responsible for reselling the Clutch offering to its client base. Clutch provides Direct Connect with sales tools and agreements, accepts order forms, and processes and supports the sale and implementation.
“Increasing customer engagement and growing customer loyalty is a priority for every merchant,” said Matt Clyne, President of Direct Connect. “With the gift and loyalty market value reaching over $50 Billion, Direct Connect found a solution that merchants not only want today, but tomorrow as well. Covering the essentials such as gift cards, loyalty, virtual terminal and adding new technology like SMS, QR codes, mobile enrollment and more – Clutch is more than the solution, they are our partners in innovation. Together, Direct Connect and Clutch will continue moving up market with improved tools, broader reach and a partnership that will bring new and exciting solutions to merchants everywhere.”
“This partnership will allow Direct Connect the ability to offer their customers the proven Clutch Customer Success Management Platform as a complement to the services they currently offer,” said Jenna Flateman-Posner, vice president of strategic partnerships, Clutch. “We see this partnership with Direct Connect as a validation that our platform is something that any retailer, no matter their industry or market share, can benefit from.”
Clutch empowers consumer-focused businesses to better connect with, understand and engage their highest value customers. The company’s Customer Success Management (CSM) platform integrates traditional POS and e-commerce data, along with consumer social and mobile activity to create more meaningful engagements, longer-lasting relationships and most importantly, more successful customers.
Headquartered in the Philadelphia area, Clutch supports over 450 businesses globally and more than 40 million consumer accounts. Clutch is a proud partner company of Safeguard Scientifics (NYSE:SFE) and Ben Franklin Technology Partners. For more information, please visit www.clutch.com, follow Clutch on Twitter @ClutchShopping or like Clutch on Facebook.
About Direct Connect
Direct Connect, since 1994, provides customized, PCI compliant payment solutions for every industry, coast to coast. These industries include retail stores, B2B, government, ecommerce, healthcare, hospitality and other high-tech marketplaces. Known for its innovative business-building services and hyper-competitive card processing, Northern-Virginia based Direct Connect is consistently raising the bar, with more than $2 billion in volume annually and thousands of satisfied clients. For more information please visit www.directconnectps.com.