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SYS-CON MEDIA Authors: Leon Fayer, Ruxit Blog, Carmen Gonzalez, Kevin Jackson, Peter Silva

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ASQ Recognizes Companies for Creative and Innovative Solutions That Save Money, Improve Quality

United Arab Emirates’ Dubai Aluminium and Argentina’s Tgestiona were awarded gold-level status at ASQ’s International Team Excellence Awards for increasing quality and financial savings for their organizations.

ASQ recently announced the gold-level winners — along with silver-level and bronze-level winners — at its World Conference on Quality and Improvement in Dallas, Texas, USA. In its 29th year, 38 finalist teams from 14 countries competed for gold, silver and bronze status.

The ITEA process is the only one of its kind that recognizes organizations worldwide for successfully deploying quality team-based process improvement. The ITEA criteria provide a framework to enable teams to efficiently contribute to overall organizational improvement efforts.

Since 1985, more than 1,050 organizations of all sizes have showcased proven results with long-term implications, resulting in cost savings of millions of dollars.

Gold, silver and bronze awards are presented to teams that achieve minimum scores in each awards level. Teams are judged during Quality Impact Sessions at ASQ’s WCQI, where teams demonstrate real-life applications and success of quality processes.

Dubai Aluminium’s Stub Repair Reduction Team used quality tools and methodologies to decrease repair costs by reducing product damage, resulting in an annual savings of US$1.3 million.

Tgestiona’s Matter of Time Team, based in Buenos Aires, used Six Sigma to address the process for handling customer access to the company’s systems. The results included reducing the error rate from 10 percent to 0.05 percent, and reducing processing time from 26 days to less than three.

Other teams recognized included:

Silver-Level:

  • Khazanah Nasional Berhad, Team Blitz, Kuala Lumpur, Malaysia

Bronze-level:

  • Genpact, Transforming Order to Cash Process, Johannesburg, South Africa
  • Max Life Insurance Co. Ltd., Proactive Retention Team, Gurgaon, Haryana, India
  • Shanghai Johnson Controls Yanfeng Seating Mechanisms Co., Ltd., JCYM Continuous Improvement Team, Shanghai, China
  • Volkswagen Argentina — Córdoba Plant, Contact Zone, Córdoba, Argentina

To learn more about the teams’ award-winning projects, visit http://ow.ly/x717l.

To aid organizations in achieving performance excellence, ASQ will be offering a training and coaching program designed around the ITEA criteria. The training program will help organizations worldwide develop and sustain high performing teams. For more information on this unique training and coaching opportunity, e-mail Kevin Braley at [email protected].

For information on how to participate in the 2014–2015 ITEA process, of which intent to submit forms are due July 1, visit wcqi.asq.org or e-mail [email protected].

About ASQ

ASQ is a global community of people dedicated to quality who share the ideas and tools that make our world work better. ASQ has the reputation and reach to bring together the diverse quality champions who are transforming the world’s corporations, organizations and communities to meet tomorrow’s critical challenges. ASQ is headquartered in Milwaukee, Wis., with national service centers in China, India, Mexico and a regional service center in the United Arab Emirates. Learn more about ASQ’s members, mission, technologies and training at asq.org.

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