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SYS-CON MEDIA Authors: Kevin Jackson, Peter Silva, Greg Wind, Glenn Rossman, Michael Jannery

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vCita Delivers Enhanced Experience with Spring Release of Web Engagement Platform for Small Business

vCita (www.vcita.com), the leader in web engagement software for small business, today announced the availability of vCita Spring ‘14, the latest release of the company’s industry-leading web engagement platform. This release focuses on the vCita customer experience, offering unprecedented ease of use from anywhere, anytime on any device.

“The vCita Spring ‘14 Release exemplifies vCita’s commitment to providing small businesses everywhere the most powerful, reliable and easy-to-use web engagement platform available,” said Itzik Levy, founder and chief executive officer of vCita. “Our customers are realizing the value of an end-to-end web engagement platform that drives more business opportunities by engaging clients and delivering unsurpassed service online.”

Demand for vCita has soared with the company delivering more than four million client communications, a 300 percent increase since December 2013. The vCita Web Engagement Platform generates more business opportunities by empowering online visitors to take action. Self-service vehicles drive existing clients to engage by sending messages, setting appointments and even paying online for services. vCita is available anytime, anywhere on any device, and takes just minutes to install on any web presence.

According to Forrester, “Customers want to feel empowered to get service anywhere, anytime, and they expect their service interactions to be pain-free.” 1 Over half of U.S. online consumers are likely to abandon a website if they cannot find a quick answer to their questions, and three-quarters say that valuing their time is the most important thing a business can do to provide them with good service. With vCita, responding to client requests can be immediate, differentiating a small business by delivering amazing service.

Most Recent Enhancements

Designed for Mobile. Even if a business does not have a mobile site, vCita displays a mobile-optimized menu on the site with key call-to-actions including Contact, Schedule and Call. This proactive menu automatically opens when a new client arrives and invites them to take action. Clients can engage with a business from anywhere, anytime on any mobile device and enjoy the full functionality of vCita.

Collect More Client Information. Now it is easier to collect additional information when clients contact a business online or schedule an appointment. Small businesses can define what data is collected from clients on contact requests and store it on a centralized client card. vCita will even automatically pull the data from social networks such as your client photo, Facebook, Google+ and Twitter accounts. Now businesses have access to as much information as needed to better respond to client requests quickly and completely.

Automated Client Follow-ups & Reminders. Now businesses can schedule clients for a follow-up in a day, a week or any time frame desired. vCita sends the business an email when it is time to follow-up with a client for a phone call, schedule an appointment or collect a payment.

Simplified Contact Importing. Now vCita customers can easily import contacts from their Google account in one click or from any other source. Users can leverage the vCita archive for all client communication and activity as well as the automated follow-ups for all contacts.

Easier to Use Online Scheduling Software. Online scheduling for teams is now easier and more transparent. Clients can easily schedule an appointment with a specific team member. Businesses have the option of forwarding a contact, including all communications to a specific team member for follow-up.

More Invoice Templates. vCita customers now have more customizable invoice templates. Invoices can be easily branded to align with a business’ identity. Terms, disclaimers and other language can also be added, including currency type, taxes and even discounts.

Learn more about the vCita Web Engagement Platform or register for a free 14-day trial at www.vcita.com.

1. The Forrester Wave: Customer Service Solutions for Small and Midsize Teams, Q2, 2014. Source: North American Technographics Customer Experience Survey, 2013.

About vCita

vCita (www.vcita.com) is the leader in web engagement software for small business. The vCita platform redefines small business by driving more opportunities from the web, mobile, email and social. Businesses can extend their brand, drive more clients to engage and deliver amazing service. The vCita Web Engagement Platform includes messaging, self-service scheduling and online payments via any device, anytime. vCita increases the effectiveness of any web presence, strengthens customer relationships and provides a personalized experience clients have come to expect. Visit vCita at www.vcita.com, email [email protected] or call 855.824.8244.

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